big name but nothing big
Posted Jan 29, 2017
main entrance in parking is not easy, front desk is very nice looks five star,elevator is very old style and small, not clean,suites are totally opposite o our expectations its like motels, 1st appearance was very bad, floor carpet was dirty and cartens combination was not matching, walls and small tv, and in washroom all was showing like motels, and had very nasty smell when enter in unit,it was very bad experience i will never ever prefer to stay myself to stay any holiday inn, and never suggest to any body
Comment from Hotel Management
Feb 4, 2017 by isaiah j moss, Hotel Management
Thank you so much for your review. I have shared this review with our entire staff and taken measures so this does not happen. I would like to sincerely apologize for this issue. I hope you can give us another opportunity to make this up to you next time you are in the Houston area.
Front Office Manager