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Reviews of DoubleTree by Hilton Houston Westchase

4 out of 5
DoubleTree by Hilton Houston Westchase
10609 Westpark Dr, Houston, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 143 out of 204 reviews" "
Rating 8 - Good. 40 out of 204 reviews" "
Rating 6 - Okay. 8 out of 204 reviews" "
Rating 4 - Poor. 6 out of 204 reviews" "
Rating 2 - Terrible. 7 out of 204 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jazlynn

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing, loved my room and how welcoming the staff are!
Stayed 1 night in Mar 2024
Response from Manny S. on Apr 20, 2024
We are pleased to know we could provide a great stay for you. We look forward to your visit in the near future hopefully!

8/10 Good

Jennifer, Mississauga

Liked: Cleanliness, staff & service, property conditions & facilities
This was a good property, located by the highway.
Stayed 1 night in Apr 2024
Response from Manny S. on Apr 17, 2024
We really appreciate your feedback from your stay and look forward to having you back as our guest for another great experience!

10/10 Excellent

Kim

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was move and clean
Stayed 1 night in Apr 2024
Response from Manny S. on Apr 17, 2024
We are glad to know we could provide a great experience during this stay. We look forward to your return!

10/10 Excellent

Quang, Charlotte

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel. Great location. Beautiful lobby, restaurant, bar, meeting rooms. Rooms were nice, clean, modern, beautiful. Definitely recommend and will stay here again next time I’m in Houston
Stayed 2 nights in Apr 2024
Response from Manny S. on Apr 17, 2024
It is a pleasure to know you enjoyed the hotel's amenities. We hope for your return in the near future to provide another great experience!

10/10 Excellent

Toi

Traveled with family
Liked: Amenities
Great hotel
Stayed 1 night in Mar 2024
Response from Manny S. on Apr 8, 2024
We are pleased to know we provided a great stay for you! We look forward to hosting you again!

10/10 Excellent

Shaquita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manny S. on Apr 21, 2024
Thank you so much for rating our hotel. We value you as our guest and look forward to your next visit with us!

10/10 Excellent

moussoulimi, Fort Worth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was Helpful.
Stayed 1 night in Mar 2024
Response from Manny S. on Mar 27, 2024
We really appreciate you taking the time to leave a review about your stay. We hope to have you back again in the near future!

2/10 Terrible

Mikal

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place isn't living up to the brand name. You call this a DoubleTree? I am a Marriott Bonvoy Elite member and I was talked into staying by a friend who frequently stays at Hilton properties. I went to Houston for a work trip and stayed at this place and will never stay at a Hilton property again. After getting off a 5 hour flight I get to the hotel to only find that there is limited parking space and in a plaza that looks like it's blocked off and very inconvenient to get into. Then when I enter the hotel, the front desk was unattended and I had to wait 25 minutes to get checked in and a group of people formed in the lobby. I had to go tell the waitress to get some people to check us in. Then when I get to my room, it's the size of a work cubicle and not very appealing. Then when I checked out, the front desk was abandoned again! And after 10 minutes of waiting I figured I would get an email check out notification with a copy of my receipt. I won't be staying again.
Stayed 2 nights in Mar 2024
Response from Manny S. on Apr 22, 2024
We truly regret the bad experience during your stay. We hope to have the opportunity in the near future to provide a better experience for you.

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very welcoming and friendly. Enjoyed my meal in the Dining/Bar area.
Stayed 1 night in Mar 2024
Response from Manny S. on Apr 22, 2024
It is a pleasure to know you enjoyed your stay with us. We look forward to your next visit to provide another great experience!

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manny S. on Apr 22, 2024
We really appreciate you taking the time to leave a review on our hotel. Hopefully we can have you back in the near future!

10/10 Excellent

Patricia

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the staff were friendly and helpful. At check-in, we were quickly greeted and received warm cookies! The rooms are spacious and comfortable. While walking down the hall, I was concerned the walls would be too thin, but once I got into the room, I could not hear our neighbors' TV and music. The A/C unit is loud when it kicks on, but otherwise, the hotel was nice and quiet. Also, I was particularly impressed with the gym. Unlike other hotel gyms that typically have a few machines, this hotel had multiple treadmills, ellipticals, and bikes. It also had a full weight rack and several cable machines and benches. I would recommend this hotel.
Stayed 2 nights in Mar 2024
Response from Manny S. on Apr 22, 2024
We are pleased to know you enjoyed your stay with us. We also hope to have you back in the near future for the chance to provide a better stay.

8/10 Good

Jianer

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Manny S. on Apr 22, 2024
Thank for taking the time to leave a review on our hotel. We look forward to your next stay with us to provide a better experience!

10/10 Excellent

Brittany

Stayed 1 night in Mar 2024
Response from Manny S. on Apr 8, 2024
We really appreciate your feedback and look forward providing another great stay for you!

10/10 Excellent

Alyssa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is exceptional, from the receptionists, to the manager, to the bartenders. Really gave me a great impression of Houston. Best Hilton stay I’ve had thus far as a Hilton Honors Member.
Stayed 1 night in Mar 2024
Response from Manny S. on Apr 22, 2024
Thank you so much for leaving a review on our hotel. We value you as our guest and look forward to your next visit!

10/10 Excellent

Awntwan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was quiet and safe. The property was clean and very well maintained.
Stayed 3 nights in Feb 2024
Response from Manny S. on Apr 22, 2024
We are pleased to know we could provide good first impressions. We look forward to having you back in the near future!

10/10 Excellent

Chazell

Business traveler
Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Manny S. on Apr 22, 2024
Thank you for taking the time to rate our hotel. We value you as our guest and look forward to your next stay!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manny S. on Apr 22, 2024
Thank you for taking the time to rate our hotel. We look forward to your next visit to provide a better experience!

10/10 Excellent

kristen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 1 night in Feb 2024
Response from Manny S. on Apr 22, 2024
Thank you for taking the time to rate our hotel. We value you as our guest and look forward to your next stay with us in the near future!

10/10 Excellent

Tram

Stayed 1 night in Feb 2024

8/10 Good

jullisa

Traveled with partner
Liked: Staff & service, property conditions & facilities
The bar was excellent with superb service!
Stayed 2 nights in Feb 2024

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good bar
Stayed 1 night in Feb 2024

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Feb 2024

10/10 Excellent

Ashantae

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing rooms
Stayed 1 night in Feb 2024

10/10 Excellent

Yilin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s convinced to go to chinatown
Stayed 2 nights in Feb 2024

10/10 Excellent

Rimoun, Martinsville

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Friendly staff and highly recommended
Stayed 1 night in Feb 2024

8/10 Good

Maricela

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
It was a very clean facility. Bad thing is no microwave in the room. Microwave was in the laundry room. Television was out for 2 days, room door battery went out as well as the TV remote. Food at the restaurant downstairs is overpriced and overrated. The cookies were awesome and thank goodness for Door Dash and Cheddar's. Staff was great.
Stayed 6 nights in Jan 2024

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Crystal

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service
Wifi was down. Property clean but due to no wifi couldn't do my work.

10/10 Excellent

Jianbo

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable.
Stayed 1 night in Jan 2024

10/10 Excellent

charley

Stayed 1 night in Jan 2024
Response from Manny S. on Apr 22, 2024
Thank you for taking the time to rate our hotel. We look forward to having you back in the near future!

4/10 Poor

Jessica

Traveled with group, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I booked this room with a food/beverage credit that the hotel took 24 hours to approve. Expedia stated the deposit would be $60, it was actually $80. Afternoon- night front desk clerk never spoke when we entered and exited building, was too busy watching her tablet. The hotel/room is dated.
Stayed 2 nights in Jan 2024

6/10 Okay

Jerry

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

LaShaunda

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Minh Quang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

William

Traveled with family
Liked: Cleanliness, property conditions & facilities
Not worth the extra money
I didn’t think this lived up to the usual Doubletree standard. Nothing on the building indicated the brand. It was clean but didn’t warrant the extra charge compared to surrounding economy brands in the area. My husband was particularly annoyed by the loud mechanical system.
Stayed 1 night in Jan 2024

10/10 Excellent

ha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Huan, Denver

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Yi

Stayed 2 nights in Dec 2023

8/10 Good

Chance, Lake Charles

Stayed 1 night in Dec 2023

2/10 Terrible

Raheem

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Look elsewhere
This is an old Holiday Inn that they’ve converted to a Double Tree, without making sure it meets Double Tree standards. From inside of your room, you can hear the toilets flushing next door, hear people’s phone conversations, hear every little thing going on in the hallway, etc. I would not stay again.
Stayed 1 night in Dec 2023

8/10 Good

Karley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

DAuunhdre, del valle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Kaleigh

Stayed 2 nights in Dec 2023

10/10 Excellent

Ianthe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was amazing. The restaurant has great food.
Stayed 3 nights in Dec 2023

10/10 Excellent

Samara

Stayed 1 night in Dec 2023

8/10 Good

Benjamin, ORANGE PARK

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and the staff was nice
Stayed 4 nights in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Kanesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing will visit again
Stayed 2 nights in Dec 2023