Ratings based on 489 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
99% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel . Central . Very accessible

Posted Aug 25, 2015
Pros: I love the serene environment , courteous staff , facilities and very homely
Cons: Extend breakfast time to 10am everyday,
Location: Good location. Can include film shows once or twice weekly. Also stock the shop at the reception. Include room service for lunch
Super breakfast! Quiet environment, friendly staff, clean environment. Very secured
Comment from EPC
Aug 26, 2015 by cammie w, EPC
We are so excited that you enjoyed your stay at our hotel!! We hope to you see again! Thank you for staying with us!
3 out of 5
Recommended
for Everyone
by A verified traveler from Cape Town

Nice hotel, close to shopping , dining .convenient

Posted Aug 16, 2015
Pros: Staff hospitality and cleanliness
Cons: The elevators could do with a makeover.. Carpeting quite worn.
Hotel is close by great shopping and lots of great restaurants and other attractions ..movies etc.. The hotel is quite clean and the staff pleasant and helpful.. Breakfast is hot and great.. Kids loved staying at the hotel.. Infact we had a pleasant stay.. Will definitely go back next visit to Houston ..
Comment from EPC
Aug 19, 2015 by cammie w , EPC
Thank you so much for staying with us! We are so glad that you enjoyed our stay with us and got to experience our great location. Thank you for staying with us and we hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Kent, UK

Regular visitor

Posted Aug 16, 2015
Pros: Good, large rooms with room to work
Cons: Make parking cheaper
Location: Easy walk to Galleria, nearby restaurants and convenience stores
I stay here often on trips to Houston and always find the staff friendly and helpful. The rooms are large, with two tables/desks, which make working from the room easy, and good internet connections. Beds are comfortable and there is plenty of storage. Breakfast is simple but varied and plentiful. My only gripe is the charge for parking.
Comment from EPC
Aug 19, 2015 by cammie w, EPC
Thank you so much for your continued loyalty to our hotel! We really appreciate the business! Thank you for writing a review
2 out of 5
by A verified traveler

it seems

Posted Aug 12, 2015
Pros: location
when I have booked it , the price was $179 each night but when I arrived ,it increased to $229 with tax and Parking ,,, Whey you did not tell me that ( all details)? Thanks,
Comment from Hotel Management
Aug 19, 2015 by cammie w, Hotel Management
Thank you for staying with us, Houston has 17% occupancy tax which should be on your booking details.
3 out of 5
Recommended
for Everyone
by A verified traveler from Austin, TX

Good for the price

Posted Aug 9, 2015
Fantastic location for the cost. Staff outstanding as usual. Hotel room noticeably dirtier than the last stay at this property.... In terms of deeper cleaning such as carpets, shower, and other flooring... Noticed several stains on floors and upholstery. We also noticed several things missing including waste baskets in the bathroom and kitchen, stand for unpacking luggage, etc. To recap you get what you pay for and this is an excellent value for under $125 per night. But, cleanliness is a non-negotiable so this will be our last day at this property.
Comment from Hotel Management
Aug 13, 2015 by cammie w, Hotel Management
We truly apologize for the problems that you experienced during your stay. Cleanliness is something that we take very seriously at this hotel and we are very sorry that this was an issue during your stay. We will take this as a training lesson for the future. Thank you for sharing your experience, we hope that you will consider staying with us in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from trinidad

perfect location , opposite galleria mall

Posted Aug 4, 2015
restaurant next door , free breakfast in hotel , staff is the best i have come across , free wifi , only downfall is paid parking , everything else is excellent , cant complain , clean rooms, big and spacious
Comment from Hotel Management
Aug 5, 2015 by cammie w, Hotel Management
Thank you so much for highlighting our hotel!! We are glad that you enjoyed your stay. Thank you for staying with us and we hope to see you again soon.
3 out of 5
by A verified traveler from Toronto, Canada

Poorly equipped kitchen

Posted Aug 2, 2015
Pros: Close to Galleria.
Cons: Better equipped kitchen, provide membership to use gym at Galleria as hotel gym was very small. Breakfast was busy and often items ran out.
Location: Galleria, short drive to museum district. Lots of restaurant options on Westheimer.
We stayed here while vacationing with extended family. One evening decided to eat take out in our hotel rooms but had no pots/pans to heat up soup and noodles. Borrowed from my sister's room because that would have been faster than calling down to front desk. Had to ask for dishwashing soap etc as this is not apparently provided in the rooms. Can't really cook anything in the rooms due to poorly equipped kitchen (lacked ladle, spatula, stirring spoons etc). Thought maybe was only our room but my parents' room was the same. My sister's room seemed to be better equipped for some reason. The rooms also had musty smell to them perhaps due to humidity. Gym was very small.
Comment from Hotel Management
Aug 5, 2015 by cammie w, Hotel Management
Thank you for your review. Pots and pans are something that we do deliver up to rooms in timely manner when requested. We do apologize about any inconvenience that this caused you. Thank you for staying with us.
4 out of 5
Recommended
for Everyone
by A verified traveler

good hotel very near galleria

Posted Jul 26, 2015
Pros: Bedroom and living area seperate
Very nice hotel with excellent breakfast. The only issue is they put the bathroom light outside the bathroom so since I wake up way before my wife it wakes her up to turn on the bathroom light before I can get in and close the door. I thought the parking fee at $16 was high
Comment from Hotel Management
Jul 30, 2015 by cammie w, Hotel Management
Thank you for the review!! We are glad that your enjoyed our breakfast and location. Unfortunately because of our location, parking is for a price, but it is lower than some other hotels. We really appreciate you taking the time to write a review and we hope to see you again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Nice family hotel

Posted Jun 29, 2015
Extremely nice staff. Quick check in. Comfortable, affordable, and well located. Could stand updating or upgrading the furniture. Good breakfast buffet. Overall a better than average deal, especially for family groups. Would stay again.
Comment from Hotel Management
Jun 30, 2015 by cammie w, Hotel Management
Thank you so much for staying with us!! we are glad that you enjoyed your stay! We hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel very nice front desk greatm

Posted Jun 23, 2015
Loved hotel and room but housekeeping service was horrible. Stayed the weekend never came to clean room, never changed beds we had go to store purchase trash bags to put trash in. Kitchen could use more in it only had two small pots. Room accommodate 7 settings for only 4.
Comment from Hotel Management
Jun 30, 2015 by cammie w, Hotel Management
Thank you so much for taking the time to review our hotel, We apologize about your experience with Housekeeping, I will be sure to pass on your comments to our Housekeeping manager. Thank you for staying with us and I hope that you will consider staying with us in the future.