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The staff other than the AMAZING manager Jackie were all pretty unfriendly. Our room which was meant to sleep 7 had only 2 queen beds and a broken fold out couch which they didn’t fix until the third day of our stay. The staff that supported the breakfast was just plain rude. If it weren’t for Jackie, we would have left our first morning there.
Chelsy
Stayed 2 nights in Mar 2024
6/10 Okay
Parambote Vishwanath
Traveled with family and small children
Mar 16, 2024
Disliked: Property conditions & facilities
Too old, too small, too smoke-smelling even on non smoking floors. Decent breakfast. Service is quick - maintenance is not (they never showed for a dripping faucet or for a bathtub plug). Great location - decent parking amenities. Pool is super-chlorinated and you can’t see your own feet in the water.
Parking garage was filthy and needs a good hose down by elevators. The carpet in hallway needs a cleaning. The staff was great and very friendly. Our room was enjoyable.
Roomy. Pool closed even though advertised as open. Good parking garage. Slow elevators. Leaky dishwasher. Night shift front desk guy very helpful, day shift rude.
The staff is extremely helpful and courteous. The room/suite very comfortable, spacious, and very clean. It includes breakfast which is very good. Loved this place and will comeback next time I’m in Houston.
Chose this property for its central location and room selection for our girls trip. Less than 5 minutes away from the Galleria walking or driving. 4 of us traveled and we booked the 2 bedroom 2 bath suite which was convenient for the ladies to utilize. It could be a great option for small groups and families also. Complimentary breakfast was good also. Loved being able to use my Hilton membership to use the mobile check in, mobile key and check out. My only concern was parking in the garage wasn't the easiest to get to our room. The guest room elevator had to be accessed from inside the hotel which is not the same elevator where you parked.
The suite lacked a mirror in the living room. The full mirror in the bedroom is inadequate especially when you receive visitors. Other than that, a great experience! Extremely friendly and helpful staff.
Collins
Stayed 4 nights in Dec 2023
4/10 Poor
Lindsay
Dec 28, 2023
Lindsay
Stayed 1 night in Dec 2023
6/10 Okay
Edgar
Traveled with family
Dec 27, 2023
The room was not ready to accommodate 4 people, not enough pillows, bedding and towels, We did get it after requesting but if they know the room is reserved for 4 people, why they do not provide a room ready to accommodate 4.
The hotel decor is a little dated. Having said that location is great, staff and service great, room size and amenities were great. Breakfast also great. Had a welcome evening when we got there with free drinks and bubbles. After a long day travelling was very much appreciated.