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Reviews of Homewood Suites by Hilton Houston-Kingwood Parc-Airport Area

3 out of 5
Homewood Suites by Hilton Houston-Kingwood Parc-Airport Area
23320 Highway 59 N, Kingwood, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 299 out of 445 reviews" "
Rating 8 - Good. 93 out of 445 reviews" "
Rating 6 - Okay. 31 out of 445 reviews" "
Rating 4 - Poor. 15 out of 445 reviews" "
Rating 2 - Terrible. 7 out of 445 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gary

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Mar 2024
Response from Elisse Kim on Mar 18, 2024
Thank You for taking the time to provide us with your feedback. We are glad to hear that you enjoyed your stay with us. We hope to see you again soon!

4/10 Poor

Ram, Dublin

Traveled with family
Disliked: Property conditions & facilities
Hotel was okay. However, the bathtub in our room did not drain properly. We just had sitting water. Coffee during breakfast was not refilled without asking for it to be refilled.
Stayed 2 nights in Feb 2024
Response from Elisse Kim on Feb 28, 2024
Thank you for taking the time to provide us with your valuable feedback. I apologize that you did not enjoy your stay with us. We hope that if you are ever in the Kingwood area again, you allow us to make it up to you. Have a great week!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Feb 2024
Response from Elisse Kim on Feb 28, 2024
Thank you for taking the time to provide us with your valuable feedback. We are glad to hear that you enjoyed your stay with us. We hope that if you are ever in the Kingwood area again, you decide to stay with us. Have a great week!

10/10 Excellent

Ella Mae

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly. The property has a very welcoming atmosphere. The rooms were nice and clean.
Stayed 1 night in Feb 2024
Response from Elisse Kim on Feb 19, 2024
Thank you for taking the time to provide us with your valuable feedback. We are elated to hear that you enjoyed your stay with us. We are hoping that you decide to stay with us again, if your travels bring you back to Kingwood. Have a great week!

10/10 Excellent

Margo

Traveled with family and small children
Clean and welcoming
Stayed 1 night in Feb 2024
Response from Elisse Kim on Feb 4, 2024
Thank you for taking the time to provide us with your feedback. We are elated to hear that you enjoyed your stay with us. We pride ourselves on providing exceptional service and I am glad our team was able to provide you with that. We hope that if your travels bring your back to the Kingwood area, you decide to stay with us again! Thank you and have a great weekend!

10/10 Excellent

Ty

Liked: Cleanliness, staff & service, property conditions & facilities
I love to stay at that suit The staff are nice and helpful
Stayed 5 nights in Jan 2024
Response from Elisse Kim on Feb 4, 2024
Thank you for taking the time to provide us with your feedback. We are elated to hear that you enjoyed your stay with us. We pride ourselves on providing exceptional service and I am glad our team was able to provide you with that. We hope that if your travels bring your back to the Kingwood area, you decide to stay with us again! Thank you and have a great weekend!

10/10 Excellent

Michelle

Stayed 1 night in Jan 2024
Response from Jenni Vera- Assistant General Manager on Jan 19, 2024
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you gain as a guest in our hotel.

6/10 Okay

Gregory A

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
The A/C in the room didnt work properly. It wouldn't turn on cold and the fan option randomly turn on and off. Room smelled a little old/moldy. Don't get room 128, it's right by the door that leads outside and people were in and out all night.
Stayed 1 night in Jan 2024
Response from Jenni Vera- Assistant General Manager on Jan 10, 2024
Mr. Gregory A,Thank you very much for your recent visit to the Homewood Suites by Hilton - Kingwood Parc. I am very sorry that we were not able to provide you with the quality of services and amenities you deserve. Your satisfaction is very important to us and we try hard to make sure all of our guests have an exceptional experience at Homewood Suites. I greatly appreciate your feedback, and only hope these issues you encountered during your stay do not stop you from visiting us again.

8/10 Good

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast
Stayed 3 nights in Jan 2024
Response from Jenni Vera- Assistant General Manager on Jan 10, 2024
Dear Andre,Thank you for your positive comments. I am so glad to hear that you enjoyed our breakfast! I hope your next stay is just around the corner. Please call us if there is anything we can help you with.

10/10 Excellent

Cheryl

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious apartment type hotel with great beds.
Stayed 2 nights in Dec 2023
Response from Jenni Vera- Assistant General Manager on Dec 21, 2023
Hello Cheryl,Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you gain as a guest in our hotel.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uber Clean Hotel, Perfect for Quick Business Trips
Perfect for a quick business trip. Best part is SUPER CLEAN - staff takes a lot of pride here in how clean everything is. Probably the most important thing in a stay for me at least - a clean place to sleep.
Stayed 1 night in Dec 2023
Response from Jenni Vera-Assistant General Manager on Dec 7, 2023
Hello,I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can and I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

Marsha

Stayed 1 night in Nov 2023
Response from Elisse Kim on Dec 6, 2023
Thank you for taking the time to provide us with your feedback. We are glad to hear that you enjoyed your stay with us. We hope that if you are ever in the Kingwood area, you decide to stay with us again. Happy Holidays!

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every time we go to Houston we stay there it’s very clean and service is awesome.
Stayed 2 nights in Oct 2023
Response from Linda on Oct 28, 2023
Thank you

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Friendly and helpful staff, clean room, very good breakfast bar.
Stayed 2 nights in Oct 2023
Response from Linda on Oct 28, 2023
Thank you

8/10 Good

Tara

Liked: Cleanliness, staff & service
Couch in really bad condition tears in material and super uncomfortable to sit on.
Stayed 2 nights in Aug 2023

10/10 Excellent

Evelyn, Burleson

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely will stay again. Plenty of space for a big family
Stayed 1 night in Jul 2023
Response from Elisse Kim on Aug 8, 2023
Thank you for taking the time to provide us with your valuable feedback. We are elated to hear you enjoyed your stay with us and we hope you come to visit us if your travels bring you back to Kingwood, Texas.

6/10 Okay

Yanel

Stayed 1 night in Feb 2023
Response from Elisse Kim on Aug 8, 2023
Thank you for taking the time to provide us with your valuable feedback. We are saddened to hear that you did not enjoy your stay with us. If time allows, please contact me directly so that I can gain perspective and rectify the situation. I hope that if you are ever in the Kingwood area, you decide to stay with us again.

10/10 Excellent

Sheila

Stayed 3 nights in Jul 2023
Response from Elisse Kim on Aug 8, 2023
Thank you for taking the time to provide us with your valuable feedback. We are elated to hear you enjoyed your stay with us and we hope you come to visit us if your travels bring you back to Kingwood, Texas.

8/10 Good

Kayla

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jul 2023
Response from Elisse Kim on Aug 8, 2023
Thank you for taking the time to provide us with your valuable feedback. We are saddened to hear that you did not enjoy your stay with us. If time allows, please contact me directly so that I can gain perspective and rectify the situation. I hope that if you are ever in the Kingwood area, you decide to stay with us again.

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Elisse Kim on Aug 8, 2023
Thank you for taking the time to provide us with your valuable feedback. We are elated to hear you enjoyed your stay with us and we hope you come to visit us if your travels bring you back to Kingwood, Texas.

6/10 Okay

Katherine

Stayed 2 nights in Jun 2023
Response from Elisse Kim on Aug 8, 2023
Thank you for taking the time to provide us with your valuable feedback. We are saddened to hear that you did not enjoy your stay with us. If time allows, please contact me directly so that I can gain perspective and rectify the situation. I hope that if you are ever in the Kingwood area, you decide to stay with us again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Elisse Kim on Aug 8, 2023
Thank you for taking the time to provide us with your valuable feedback. We are elated to hear you enjoyed your stay with us and we hope you come to visit us if your travels bring you back to Kingwood, Texas.

8/10 Good

Summer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
new hotel, comfortable stay for family of 5
staff was nice, breakfast was ok, room was clean and beds comfortable but the room was hot the Ac Would not cool, even if we pushed it super low. toiletries could be better products and towels could be more plush.
Stayed 2 nights in Jun 2023

10/10 Excellent

Gilda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Jenni Vera-Assistant General Manager on Jun 3, 2023
Dear Gilda,Thank you for taking the time to review your most recent stay. We hope to see you again soon.

8/10 Good

Phyllis

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Restroom
The comode needs replacing on handy cap side room128
Stayed 1 night in May 2023
Response from Jenni Vera-Assistant General Manager on Jun 3, 2023
Dear Phyllis,Thank you for taking the time to review your most recent stay. We hope to see you again soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Jenni Vera-Assistant General Manager on Jun 3, 2023
Dear John,Thank you for taking the time to review your most recent stay. We hope to see you again soon.

6/10 Okay

William

Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Apr 2023
Response from Jenni Vera-Assistant General Manager on Jun 3, 2023
Dear William,Thank you for taking the time to review your most recent stay. We hope to see you again soon.

2/10 Terrible

Justin

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Horrible service. Horrible. I booked two queen beds and they said they didnt have available and tried charging me more when I checked in. My nine year old had to sleep on a sofa because the sofa bed wasn't made. Don't stay here.
Stayed 2 nights in Mar 2023

8/10 Good

sumera

Traveled with family and small children
Liked: Cleanliness, staff & service
This property is a bit outdated. The shower head was terrible, very low pressure. Rooms are spacious, customer service is good. Breakfast options were ok.

10/10 Excellent

Jocelyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the second time in a 3 week time frame that I stayed there. Came in for surgery and was very comfortable in the suite. It has every amenity you can think of. Very pleased with both stays.
Stayed 1 night in Feb 2023

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best
Best service ever… with an outstanding breakfast and coffee all day… are you kidding.
Stayed 3 nights in Feb 2023

8/10 Good

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great about the hotel, we really enjoyed our stay. One thing is you can get lost inside the hotel, the room numbers are weird and confusing
Stayed 1 night in Jan 2023

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful. Exceptions breakfast! Hard to find, sign is unlighted and small.
Stayed 1 night in Jan 2023

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for our stay.
Stayed 1 night in Jan 2023

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was consistently friendly, helpful, and effective in their actions. Thanks for a great stay!

10/10 Excellent

Mary

Stayed 1 night in Jan 2023

10/10 Excellent

Lorraine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick and conveniently located to food & shopping, not in an overly busy area.
Stayed 1 night in Jan 2023

6/10 Okay

Thomas

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Breakfast was adequate but boring. More fruit would help. Suite would be nice for busines traveler.
Stayed 3 nights in Dec 2022

10/10 Excellent

hassan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Clean facility , good location Breakfast was ok , not very rich. There was room for more variety
Stayed 4 nights in Dec 2022

4/10 Poor

Daijonia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not clean old raggedy
Stayed 1 night in Dec 2022

10/10 Excellent

Cayetano, Baton Rouge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was Convenient, employees were very polite especially at check-in. The room was perfect for us because it had a sitting room with a TV adore and then the bedroom.

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I alway stay here when I’m in town. The service is top notch. The property is kept pristine.
Stayed 1 night in Dec 2022

8/10 Good

Seth

Traveled with family
Liked: Cleanliness, staff & service, room comfort
A great value
The room was an exceptional value for what we got vs the price paid. We had a 2 bed/2 bath suite with a kitchen and living room. It was nice. Each room had a television, which was nice and the living room had pull out bed sofa. We didn't use the pullout sofa. The included breakfast was also very good. The furniture table in the kitchen and the coffee table were very unstable and wobbly. The dishwasher wasnt secured to the underside of the counter and tipped out when the door was pulled. Parking was ample and the location was quiet and secluded. It did have washer and dryers but we didn't use those. Despite the few negatives, the value for the money was excellent and I'm positive I'll be staying here again.
Stayed 1 night in Nov 2022

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing!
Stayed 1 night in Nov 2022

8/10 Good

Catherine

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
Breakfast on Saturday began too late. We stayed there for a competition and couldn't get breakfast before we left. To-go containers of yogurt, and more grab and go options in addition to the other items would've been nice.

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was great. The fact that you have to go through the lobby to get to your room is very important to us. The room was very roomy, we had 2 kids come stay and there was plenty of room for the 4 of us. The breakfast was wonderful. Can’t think of anything we’d change. We will stay there again.
Stayed 1 night in Nov 2022

8/10 Good

theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property

6/10 Okay

Uyaemena

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Waited a long time for someone to attend to me during check in.
Stayed 2 nights in Oct 2022

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Flor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, the only but is the gym so small, the staff so friendly.
Stayed 2 nights in Oct 2022