Ratings based on 2,087 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
79% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Nigeria

Excellent customer service delivery

Posted May 12, 2016
Pros: The location and neatness
Cons: The telephone services
The staff from the security to the reception were full of smiles and pleasant
Comment from Hotel Management
May 19, 2016 by Mark Noyes, General Manager, Hotel Management
You’re never fully dressed without a smile at Hotel Derek! Thank you for your kind comments on our awesome customer service and central locale – we agree, these factors make Hotel Derek excellent! We would love to welcome you back during your next stay in HTown!
2 out of 5
by A verified traveler from Miami

Not worth it!

Posted May 10, 2016
The upscale hotel lobby did not match up to the quality of the room. I walked into the room and immediately wanted a refund. The swanky, upscale vibe the hotel offers did not match the Holiday Inn guest room. Not to mention, we were forced to stand in our own dirty shower water due to the tub/shower being clogged the entire stay. We called maintenance twice to fix it and finally gave up when the maintenance guy's solution was to unscrew the stopper. The hotel offers a lot of amenities including free wifi, computer usage, and shuttle service but this was not enough for me to ever stay here again and bathe like an animal.
4 out of 5
by A verified traveler from SFO

Nice hotel at the heart of Houston

Posted May 3, 2016
5 star customer service , good location , Panama window.
Comment from Hotel Management
May 6, 2016 by Mark Noyes, Hotel Derek, Hotel Management
Five-Stars for Hotel Derek and for you, Kevin! Thank you for the awesome review of Hotel Derek's panoramic window – we hope they enhanced that bird's eye view of the Galleria! We'd love to welcome you back . Until next time!
1 out of 5
by A verified traveler

Not what I would expect!

Posted May 3, 2016
I expected Hotel Derek to be up scale and amazing, it was far from that. The hotel rooms itself was not very clean, Derek rooms are very outdated. I called down for extra towels and and the girl on the other end of the phone just hung up. hoyle Derek also has staff that will steal your item in a blink of an eye if u leave them and come right back for them. The only nice thing about Hotel Derek was the lobby and the balcony in the suits. I will never again stay at Hotel Derek especially for the prices of there room. Def not a 4 star. I've stayed at red roof inns that were much nicer.
Comment from Hotel Management
May 13, 2016 by Mark Noyes, General Manager, Hotel Management
Us either…. What Hotel Derek did you stay at? I can assure you, our team work diligently to give all of our amazing guests a fantastic HTown experience – one that is clean, stylish and extremely enjoyable. If you experienced anything aside from this then we definitely want to hear about it – especially the serious claims that are being made in regards to theft. Please know, we have sophisticated systems in place to monitor locks, elevator access, etc. to ensure our guests safety and privacy are never compromised.
4 out of 5
by A verified traveler from Houston

Nice hotel and wonderful staff.

Posted May 3, 2016
It's amazing the staff are very supportive and on top of that the hotel itself has nice facilities. I enjoyed it.
Comment from Hotel Management
May 6, 2016 by Mark Noyes, General Manager, Hotel Management
Thanks for the shout out, Pedro! Join us for another stay-cation at Hotel Derek soon!
3 out of 5
by A verified traveler from Houston

Meeting

Posted May 3, 2016
Pros: We had meetings and had to use our car a great deal and the valets were absolutely wonderful!! We got to know them fairly well, and they were so kind
Cons: Housekeeping, This is also an older hotel.
Location: It was convenient to our meetings.
Lack of coffee in the morning is not a good thing. With two of us, no less than four cups would be sufficient. We called and asked coffee to be sent and "please send four packages" two arrived, back to the phone for another two. No hand towels, no wash rags. These were removed but not replaced. This was rather disappointing and the information was conveyed to the lady checking us out.
3 out of 5
by A verified traveler from Scotland

Ok but not worth the money.

Posted May 2, 2016
I have travelled all over the world and this hotel is only average. The room key failed several times to get me into room and in/out self drive car park. There did not seem to be enough front desk staff and they were fairly un interested in helping guests.
4 out of 5
by A verified traveler from DC Area

Hipster hotel-recently updated?

Posted Apr 30, 2016
My stay was ok. The hotel is located in what appears to be a general hotel district. The bottom floors of the facilities were very nice- definitely had a hipster vibe. The rooms themselves had a funky vibe, but my room had popcorn ceilings and the card reader didn't work well. The bar was ok- if you sit at the bar I believe they give you complimentary snacks. The gym was excellent- well maintained and free fruit and water available. I had a terrible experience with the shuttle where I had to wait a half hour and an hour and a half for the shuttle to pick me up from 2 miles away. To top it off, they charge a 12 dollar service/resort fee each day- I didn't necessarily see the value. Would I recommend- it really would depend on the purpose of your stay, but generally there are plenty of other hotels in the area that maybe wouldn't have the modern look but would provide better service.
Comment from Hotel Management
May 7, 2016 by Mark Noyes, Hotel Derek, Hotel Management
Hip & happening, that’s us at Hotel Derek! Thank you for your detailed notes about the property and where we could have done more to impress! Being the young hipster that we are – being just okay doesn’t really sit well so we hope that you’ll give us the opportunity to woo you on your next visit to HTown. I promise, we will make your second stay worthwhile!
5 out of 5
by A verified traveler

Loved my stay there

Posted Apr 26, 2016
I loved my stay and will defenatly be back. The people that work here are super nice.
5 out of 5
by A verified traveler from Houston

Hotel in galleria

Posted Apr 26, 2016
Very nice hotel. I would highly recommended and I would definitely stay there again..