Ratings based on 2,520 Verified Reviews

4.0 out of 5
78% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
2 out of 5
Recommended
for Everyone
by A verified traveler

Nice close to galleria area

Posted Feb 20, 2017
Not worth money spent thus weekend. Reservations for a loft the provided a balcony King bed stating nothing else was available.
3 out of 5
by A verified traveler

Overpriced-watch out for hidden fees

Posted Feb 20, 2017
I was worried because of all the negative reviews. Front desk was courteous and efficient. The room was relatively clean and I didn't run into any major issues. However there was a red stain on the toilet lid that was really off putting. The expedia price was quoted around 150/night but when I checked out my total was over 230 dollars.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio

awsome place have stayed here several times

Posted Feb 14, 2017
Love it stay here every time I come to Houston . Very reasonable for a very upscale hotel. Staff is excellent and friendly . Rooms are very comfy . Have a blast every time we come here .
Comment from Hotel Management
Feb 21, 2017 by Mark Noyes, General Manager of Hotel Derek, Hotel Management
Scott, we love that Hotel Derek has become your fav go-to boutique hotel in Houston! Thank you so much for your kind comments on our stellar team and cozy guestrooms as well. We can’t wait to welcome you back soon!
3 out of 5
by A verified traveler

Average with good rooms but inconsistent service

Posted Feb 14, 2017
Cons: Guest service line responsiveness; Increase reception staff
The good: location, good size rooms, clean, room service. The bad: slow check in/out. Non responsive guest service line (hard to get them and they never call back) Housekeeping missed my room on one of the days wth no explanation nor an apology given.
Comment from Hotel Management
Feb 21, 2017 by Mark Noyes, General Manager of Hotel Derek, Hotel Management
Hey Jetsetter, thanks for the sharing the good, tha bad, and the ugly you experienced during your last visit. We love that you enjoyed our central locale in the Galleria and our chic guestrooms. I apologize for the inconvenience with your check in/check out experience and our housekeeping team however. It’s hard to hear, because there are simples fixes we can make on our part to ensure your next stay exceeds expectations. I would love the opportunity here at a redo, so please let me know the next time your travels bring you to Houston and I will be sure to arrange a very VIP return.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 31, 2017
Nice hotel, but pricey parking. Great location for shopping.
5 out of 5
Recommended
for Everyone
by A verified traveler from houston, tx

perfect for a little getaway Close to home

Posted Jan 30, 2017
Nice little getaway not too far from home for me and my guy! We enjoyed ourselves and the room service was cool! We also had a nice view of downtown from our balcony and room window
Comment from Hotel Management
Feb 1, 2017 by Mark Noyes, General Manager of Hotel Derek, Hotel Management
So glad you have found your new staycation spot at Hotel Derek, Jeanee! We love that you enjoyed the view as well – next time check out the Galleria side - it’s a stunner too! Until next time!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 30, 2017
Nice hotel, great location, great price, beautiful lobby. Staff at front desk seemed a bit distracted on a couple occasions which is irritating when you're inquiring about something but other than that it was great.
5 out of 5
Recommended
for Everyone
by A verified traveler from FT Hood

Great Stay

Posted Jan 28, 2017
Pros: It is in the middle of everything
Cons: If you never been here before and you do not plan on using valet services then make sure you drive in on the side entrance.
Location: Galleria Mall and stadium is around the corner
Was a very spacious room and a balcony to retreat to. They have a car to drive you around and make it easy to get supplies or shop at the Galleria Mall.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel and location.

Posted Jan 27, 2017
Nice hotel and location is convenient. One downside is the highway outside is noisy and never stops if your room is on that side of the building.
3 out of 5
by A verified traveler

Trash compactor

Posted Jan 25, 2017
Pros: Staff was helpful and nice.
Cons: Don't run trash compactor in the middle of the night. Increase maintenance on facilities.
I've stayed at the Derek before. I liked the hotel. This visit was tough though. I was on a lower floor with a window facing an alley, front desk said it was downtown facing. This was true except there was another building directly across the alley. Someone choose to run the hotel trash compactor (giant machine) around 2 am and because of the alley acoustics it sounded like it was in my room. It was loud. The next day hotel staff moved me to a higher floor and there was no noise. But it was hard to make up for lack of sleep. Overall it feels like the hotel is not as well kept as it was in the past. Not sure I will book there again.