Ratings based on 1,273 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
95% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from F

Overated

Posted Aug 29, 2015
Check in stuff was slow and not friendly. The check in clerk told me they hold 100 per night to cover "if I trash the room". This was disclosed after I found it in the fine print of the check in paperwork. The restraunt and bar staff was friendly. Fool was good but buffet breakfast was 25 bucks.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful

Posted Aug 25, 2015
Would definitely go back was asolutely Amazing and delightful!!
Comment from EPC
Aug 28, 2015 by Mark Noyes , EPC
Thank you for your amazing comments – we loved having you here at Hotel Derek as our guest! Can’t wait for you to visit again really soon! Cheers,
1 out of 5
by A verified traveler

Posted Aug 25, 2015
Horrible !!!!!! The valet wasn't on time and when you call the front desk the phone rings about 20 times . Doesn't seem like anyone is professional
4 out of 5
Recommended
for Everyone
by A verified traveler from dallas, tx

Houston road trip

Posted Aug 25, 2015
Pros: the view of the city and the room service
Cons: didn't like the small area for cars when i checked in. the staff was helpful and good but much too small drive way.
great restaurants and night life clubs and had nice shopping at the galleria.
Comment from EPC
Aug 27, 2015 by Mark Noyes, EPC
The city view is absolutely gorgeous, and thrilled to hear that you enjoyed it! Thank you for commenting about our staff, we consider ourselves very lucky to have them. We are so pleased to hear that you enjoyed your stay at Hotel Derek while dinning and shopping in the fabulous Galleria area. We can’t wait to have you back soon. Cheers,
3 out of 5
by A verified traveler from Monterrey

cargos extras

Posted Aug 24, 2015
Pros: la alberca
Cons: el servicio es pésimo
Tuve problemas con el check in, porque decían que no pasaba mi tarjeta.....por poner un ejemplo no es el monto correcto, el costo de la reservación fuera en total quinientos usd y me querían cargan ochocientos por un seguro.... mi tarjeta solo tenía seiscientos usd ofrecí pagar el seguro en efectivo no quisieron, con tarjeta de debito tampoco, yo ya tenía varios días en Houston ya solo le quedaban seiscientos usd en la tarjeta pero si contaba con efectivo, dije que como no me permitían hacer el check in que entonces cancelaba y me dijeron que me iban a cobrar una noche, estabamos discutiendo en ingles un poco mas díficil por la rapidez y modismos, siendo que la persona que nos estaba atendiendo era mexicano y no quizo hablar en español.......sabía que hablaba español porque después tuve problemas con la tarjeta de la habitación y me atendió en español y a otros huespedes también, era nacido en Mexico con muy buen español, por cierto no lleve auto y me habían cobrado cuarenta y dos usd de estacionamiento, reclame y si me reembolsaron el dinero, tuve otros cargos de diez usd de no se de que cosa, pero como ya tenía prisa lo deje asi, ahí por todo te cobran y no te antienden con gusto......cero recomendable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Heart of Houston Galleria

Posted Aug 20, 2015
The hotel was very nice. The bath tub was old and not too clean when we got there. But overall, the room was neat and clean. Self parking is 20, and Valet is 28. I think parking should be free for guests. They ran our of parking when we came to hotel around 11 pm. They offered us valet parking for same price.
Comment from EPC
Aug 27, 2015 by Mark Noyes , EPC
Thank you for taking the time to share your feedback with us. We also appreciate you taking the time to share the condition of your bathtub – I am pleased to advise that our tubes are being redesigned throughout the month of August so they will be transformed to a bright and shiny porcelain! Look forward to welcoming you back to Hotel Derek soon. Cheers,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 16, 2015
We were in Texas for a sad reason...and the staff couldn't have been nicer and more understanding. They were kind and helpful to a person.
Comment from EPC
Aug 27, 2015 by Mark Noyes , EPC
We’re blessed with a great team of professionals here at Hotel Derek – and we’re so pleased to hear that they were able to impact your visit in a positive way. Thank you for sharing. We look forward to welcoming you back again soon. Cheers,
4 out of 5
Recommended
for Everyone
by A verified traveler from Lake Charles, La

Nice hotel close to the Galleria mall.

Posted Aug 16, 2015
Great experience. The lobby smelled amazing! The employees were very nice and friendly.
Comment from EPC
Aug 28, 2015 by Mark Noyes , EPC
Don, thank you for your kind comments about your recent stay at Hotel Derek! The scent you noticed is inspired by Tiffany & Co’s Men’s Sport – it’s our fav and we’re glad to hear that you liked it too. Come back and see us again soon. Cheers,
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Good Galleria location inside the loop.

Posted Aug 14, 2015
The Derek is a reasonably priced almost 4 star hotel in the Galleria area. I find the location just inside the loop to be convenient for my usual business itinerary. The bar and food service are good, and they've made some improvements to the rooms which have brought them closer to a legitimate 4 star standard.
Comment from EPC
Aug 28, 2015 by Mark Noyes , EPC
We are very lucky to be situation in the fabulous Galleria – so thrilled to hear that you enjoyed being “In the Loop” at Hotel Derek! We are also thrilled to hear that you enjoyed dining at REVOLVE Kitchen + Bar. Look forward to welcoming you back soon. Cheers,
Comment from EPC
Aug 28, 2015 by Mark Noyes , EPC
We are very lucky to be situation in the fabulous Galleria – so thrilled to hear that you enjoyed being “In the Loop” at Hotel Derek! We are also thrilled to hear that you enjoyed dining at REVOLVE Kitchen + Bar. Look forward to welcoming you back soon. Cheers,
4 out of 5
Recommended
for Everyone
by A verified traveler from New Orleans, LA

Unique place.

Posted Aug 8, 2015
Pros: Decor. Staff.
Cons: Bathtub features. Cooling!
Location: Galleria. Easy to get downtown, without having to be downtown.
Nice hotel with a very 60s decor. Our room never really cooled. Of course, it was very hot outside.