Ratings based on 2,562 Verified Reviews

4.0 out of 5
78% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Too loud

Posted Mar 28, 2017
From decoration to music, everything was too loud. Beds were not comfortable and towels were bad quality. Service and staff was good.
2 out of 5
by A verified traveler from Austin

So not worth the price, even on Expedia.

Posted Mar 22, 2017
Pros: Location.
Cons: Everything seemed old and outdated, carpet in terrible condition, didn't seem well upkept.
Location: Near the Galleria off of 610, lots of things to do.
Room had light bulbs that didn't work, remote for the TV that didn't work and a broken sink. Beds were very worn in and the room's temperature was difficult to control at a comfortable setting. There were hardly any people there and very few cars in the garage, that should have been a give away. Will not be staying there again, don't waste your money.
2 out of 5
by A verified traveler

Posted Mar 21, 2017
My husband and I stayed one night to celebrate our anniversary. The staff members were sweet and helpful and upgraded our room. The room was a bit outdated though and didn't feel clean. We found the previous guests' dirty clothes hanging in the bathroom. The bathtub did not have a plug to take a bath. We called and asked for one and waited an hour but no one came. After returning from dinner, we asked again and were told an engineer would come immediately to fix it. Thirty minutes later we were still waiting.. On our anniversary. Much later, someone finally came. Although we had high hopes for our stay, it fell short.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Great Birthday!

Posted Mar 19, 2017
Great overall customer service!! Spent my birthday weekend here! Room was very spacious! Nice price! Clean! Thanks for a great bday weekend!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel, bad luck with the bed

Posted Mar 16, 2017
I have stayed in this hotel several times and I think is great, but this time we had bad luck with the bed, I think it was a old mattress.
4 out of 5
Recommended
for Everyone
by A verified traveler from NY

Hip and Trendy Hotel

Posted Mar 15, 2017
Trendy hotel . Good vibe . Starbucks inside . Rooms are clean and have plenty of space !
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to shopping.

Posted Mar 15, 2017
We stayed here for a shopping trip. The location was perfect!
Comment from Hotel Management
Mar 21, 2017 by Mark Noyes, General Manager of Hotel Derek, Hotel Management
Hey Jetsetter – thanks for the kind comments on our stellar Galleria location in the hottest neighborhood of Houston! We consider ourselves lucky to be within walking distance to fabulous shopping boutiques and eateries in Highland Village, River Oaks District, and the famous Galleria shopping center. We can’t wait to welcome you back during your next HTown visit!
2 out of 5
by A verified traveler from A

Customer service

Posted Mar 14, 2017
Customer service rep at front desk had a smart mouth. Handling of my luggage was awful.... the only good part was the valet drivers... They were very professional
3 out of 5
by A verified traveler

Would not stay there again

Posted Mar 11, 2017
Room was not clean Very unkept Needed work in the room and bathroom
Comment from Hotel Management
Mar 16, 2017 by Mark Noyes, General Manager of Hotel Derek, Hotel Management
Hey Jetsetter – thank you so much for taking the time to share your experience from your past visit with us. I would love the opportunity to hear more details and specifics on the condition of your guestroom – it’s feedback like yours that helps us focus on what areas we can improve on to move upward and onward. This information is incredibly valuable to our team!
4 out of 5
Recommended
for Everyone
by A verified traveler from p

It is s great location.

Posted Mar 8, 2017
Great location! Nice room. Bar was good but restaurant is not really a restaurant. It's an extension of the bar. Slow check in. No one but a maintenance man at the front desk for 10 minutes. Room was very nice and newly updated.
Comment from Hotel Management
Mar 14, 2017 by Mark Noyes, General Manager of Hotel Derek, Hotel Management
You know what they say, “Location, location, locations’! Thanks for the kind comments on our stellar Galleria locale and our superb restaurant, Revolve Kitchen + Bar. So sorry for the slow check-in though - definitely not the cool, hip service we’re known for. We can’t wait to welcome you back during your next HTown visit!