Not at all 4 star if you are in a regular room.
Posted Sep 26, 2016
I'm assuming the previous great reviews were from people who stayed in suites b/c my experience wasn't even close to theirs.
STAFF: It was very difficult to get help from anyone behind the desk at any time during the day. We barely got acknowledged. I understand if you are busy with something else, but a greeting would at least be nice so I know you are aware I'm there. I also requested for some extra items (coffee & toilette paper) be brought to the room. The 1st time, they never showed & never answered the phone again. The second time, the employee didn't know why he was sent to our room and had to then go back & get the items. The valet driver made snide remarks about me to his co-worker when I didn't hand him a tip when I took the car for dinner. I don't valet much, & the last hotel I stayed at wouldn't take a tip until we checked out. I turned around when I realized this & saw him making the remarks with a mocking expression on his face. When checking out, we were in a hurry to beat traffic, so we walked down very early. The girl at the desk started to help us check out, then walked off to chit chat and never came back. When we complained, someone else finally helped us.
HOTEL: Pool in an awkward location. You will be swimming in front of anyone having an event in the hotel. Restaurant was closed the whole time. Old, semi-updated room was NOT as shown on website & felt dirty. Hotel looks cheap. I've stayed in worse by far, but not worth what I paid.