Ratings based on 2,607 Verified Reviews

4.0 out of 5
78% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Nice contemporary hotel close to shopping.

Posted Apr 2, 2017
Really enjoyed the hotel coziness. You can't go wrong for any occasion.
Comment from Hotel Management
Apr 6, 2017 by Mark Noyes, General Manager of Hotel Derek, Hotel Management
We totally agree, Charles! Whether you’re looking for some corporate digs, a weekend away, or just a quick cocktail – Hotel Derek is the place to see and be seen!
3 out of 5
by A verified traveler from p

Watch your shins they will bleed!

Posted Apr 2, 2017
The hotel Derek used to be a icon in Houston. Unfortunately it has gone down hill. The bar is dead. There is low energy in the hotel. The staff does their job. That's it. The bed is poorly designed so u hit your shins walking past (see pic) I left with bruises and cuts on both legs. In addition, my wife and I both booked a room there on the same day on accident and they didn't care at all land wouldn't work with us even though we were both there with friends 3 days. Why? They clearly need the money.
Comment from Hotel Management
Apr 6, 2017 by Mark Noyes, General Manager of Hotel Derek, Hotel Management
Ask Hagen, thank you for taking the time to share your thoughts with – we are here and we do care! I assure you the energy within the lobby and bar is typical abuzz, so I am not sure how to comment on that piece. Our platform beds have a very low profile design to complement the modern, sleek feel within our guestrooms – while we love them we are sorry to hear that you bumps your chins. We desperately need a second chance to have you back and to roll out the red carpet. Will you please reach out the next time your travels bring you back to Houston? Thank you for sharing your feedback with us – its valuable to our team.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Weekend Retreat

Posted Mar 31, 2017
The overall hotel is beautiful. That staff was perfect. They allowed me the pleasure to checkin early and gave me room with spectacular views overlooking 610 freeway toward the Galleria Mall. The vallet secvice is a must! They were very helpful an knowledgeable about the in and outs of the city! This is by far my favorite hotel in the city, the location, the views, the service...... I'm from Houston and I recommend this hotel to all my friends and family!
2 out of 5
by A verified traveler

Too loud

Posted Mar 28, 2017
From decoration to music, everything was too loud. Beds were not comfortable and towels were bad quality. Service and staff was good.
Comment from Hotel Management
Apr 3, 2017 by Mark Noyes, General Manager of Hotel Derek, Hotel Management
Hey Jetsetter – so sorry that you didn’t like our jams or our style – we’re definitely not your traditional hotel! I’m thrilled that our staff was able to assist and accommodate during your stay however. We would love the opportunity to welcome you back during your next HTown visit!
4 out of 5
Recommended
for Everyone
by A verified traveler from Charleston, SC

Great weekend stay!

Posted Mar 27, 2017
Don't let the phone staff detour you from booking. The phone staff seems unprofessional and uninformed for the rate this hotel charges, it was very frustrating getting consistent and accurate information from the folks who answer the phone, but the staff upon arrival and check-in are totally different. Glad I kept the reservation after bad phone experiences.
Comment from Hotel Management
Apr 3, 2017 by Mark Noyes, General Manager of Hotel Derek, Hotel Management
So glad you enjoyed your weekend at Hotel Derek, Rhonda! I’m thrilled that our Guest Services Team were able to assist you upon your arrival, although I’m disappointed with your experience before you arrived. This will be addressed and will be used as a training topic for our team in the future. I thank you for your patience and not letting your negative experience affect your whole stay. I wish all our guests are as nice as you Rhonda! We can’t wait to welcome you back for another HTown visit soon!
2 out of 5
by A verified traveler from Austin

So not worth the price, even on Expedia.

Posted Mar 22, 2017
Pros: Location.
Cons: Everything seemed old and outdated, carpet in terrible condition, didn't seem well upkept.
Location: Near the Galleria off of 610, lots of things to do.
Room had light bulbs that didn't work, remote for the TV that didn't work and a broken sink. Beds were very worn in and the room's temperature was difficult to control at a comfortable setting. There were hardly any people there and very few cars in the garage, that should have been a give away. Will not be staying there again, don't waste your money.
2 out of 5
by A verified traveler

Posted Mar 21, 2017
My husband and I stayed one night to celebrate our anniversary. The staff members were sweet and helpful and upgraded our room. The room was a bit outdated though and didn't feel clean. We found the previous guests' dirty clothes hanging in the bathroom. The bathtub did not have a plug to take a bath. We called and asked for one and waited an hour but no one came. After returning from dinner, we asked again and were told an engineer would come immediately to fix it. Thirty minutes later we were still waiting.. On our anniversary. Much later, someone finally came. Although we had high hopes for our stay, it fell short.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Great Birthday!

Posted Mar 19, 2017
Great overall customer service!! Spent my birthday weekend here! Room was very spacious! Nice price! Clean! Thanks for a great bday weekend!
Comment from Hotel Management
Mar 30, 2017 by Mark Noyes, General Manger , Hotel Management
Happy belated birthday from all of us at Hotel Derek, Cardo! So glad you chose us to help celebrate your special occasion – we can’t wait to do it again next year!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel, bad luck with the bed

Posted Mar 16, 2017
I have stayed in this hotel several times and I think is great, but this time we had bad luck with the bed, I think it was a old mattress.
Comment from Hotel Management
Apr 1, 2017 by Mark Noyes, General Manager of Hotel Derek, Hotel Management
Hey Jetsetter, thanks for your kind comments on Hotel Derek and I’m thrilled you’ve been a returning loyal guests! You know the thing with beds – each person has their own particular style, preference, etc so I apologize this one didn’t seem to be ‘the one’ for you. Next time, if your bed is too soft or hard or not just right, reach out to our guest service and they can bring you a plethora of pillows to ensure you get your beauty rest! We would love to welcome you back during your next HTown visit!
4 out of 5
Recommended
for Everyone
by A verified traveler from NY

Hip and Trendy Hotel

Posted Mar 15, 2017
Trendy hotel . Good vibe . Starbucks inside . Rooms are clean and have plenty of space !
Comment from Hotel Management
Mar 30, 2017 by Mark Noyes, General Manager of Hotel Derek, Hotel Management
A big Texas thank you for your awesome review of Hotel Derek! Thanks for the kind comments on our hip & happening vibe and our convenient full service Starbucks in our restaurant. Don’t wait too long to visit us again – we miss you already!