Ratings based on 359 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good service

Posted Jul 21, 2015
Pros: Trustworthiness of staff, free parking
Cons: Free Wireless service was non existent most of the time.
The overall experience was very positive. The best thing was that we left two things in the hotel room - one valuable and one not - but it was of sentimental value. We called 7 hours after we had departed and they had both items and will be sending us the items. The parking was free and that was a plus for the area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to galleria

Posted Jul 12, 2015
Super clean room. Modern decorations. Helpful staff. Hard to find from the street.
1 out of 5
by A verified traveler from New Braunfels

Entrance blocked, rude staff...

Posted Jun 15, 2015
We drove around countless times trying to find the entrance. When we finally found it the driveway was blocked by barricade tape and numerous A/C trucks. Wondering what to do next we called the hotel to find out what was happening. The person who answered the phone sarcastically said the trucks were working on the apartment complex next door, as if we should have known. She smugly told us that we could enter from an adjacent property. When we finally arrived the front desk was talking to another associate about her weekend plans and seemed in no rush to attend to guests. After 5 minutes of this and watching all the tweens roaming through the lobby we decided to cancel. The whole vibe of the hotel, guests and staff was weird. Of course no refund but we knew that when we left. After that horror show we booked a room at Hotel Derek. The customer service and whole experience was night and day different, which saved the trip. For a Galleria area hotel this was the worst experience. I would highly recommend you check out other properties in the area instead of Hotel Indigo. The parking was also a nightmare. That combined with bad customer service and blocked driveways was enough for us. Horrible...
5 out of 5
Recommended
for Everyone
by A verified traveler from Edinburg TX

Galleria Mall is your neighbor

Posted May 29, 2015
Hotel is nice, room is comfortable, staff was awesome and the Galleria is next door. What else can one ask for
5 out of 5
Recommended
for Everyone
by A verified traveler

Great, hip hotel. Perfect location for shopping.

Posted May 26, 2015
The hotel was beautiful. The bed was super duper comfortable and so were the pillows. The bathroom was very clean and roomy. The location was perfect if you like the Galleria. We walked there from the back of the hotel. The restaurant food was YUMMY! We had a wedding shower for my niece in one of the meeting rooms and it was just right. We will be going back in Nov. to have a shower my other niece. Great location for a girls weekend.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice quite hotel near the Galleria

Posted May 4, 2015
Pros: The staff and how quiet it was there
The staff was extremely friendly. They answered all our questions and recommended the best restaurant. I liked the atmosphere in the hotel and the room was so cute and comfy. Check in and check out process was speedy and it was nice not to have to pay to park. We will definitely stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveler from NY

Great three star facility.

Posted Apr 30, 2015
Michael, Nakeia and Liz were great. With the exception of one sour staff member, the people were helpful, efficient and pleasant. The room was nice, but I did find a used bandaid in the room--yuck! Nevertheless, I'd stay here again. The mall, central location and the nearness if the airport was ideal.
4 out of 5
Recommended
for Business Travelers
by michael from Austin

4.5/5

Posted Apr 28, 2015 on Hotels
One night good experience
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Great location, great service, but….

Posted Apr 27, 2015 on Hotels
Everything was great, except for two things. Windows covered with blinds, not a curtain, and too much outside light comes through. Cooling system in my room was very loud. When cold air was blowing, it made a sound like nuts were being cracked inside.
5 out of 5
Recommended
for Couples
by Joshua from beaumont tx

great hotel

Posted Apr 25, 2015 on Hotels
Although our stay was only overnight, we enjoyed our time at this specific hotel. We are sure to return for a longer stay. It's a cozy hotel in a great location.and mostly we loved the colorful interior design.