Ratings based on 677 Verified Reviews

4.2 out of 5
84% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Austin

Ehh

Posted Jun 5, 2017
Stayed for the weekend for my cousin's daughter' graduation. Went onto Expedia to get a better deal. Thought I was getting a great deal until it came to all the add ons. Check in was a breeze, I booked the room and they let my mom check us in since she got into town first. No problem there, luckily. So the hotel charges $8.00 per night, per vehicle to park there. We already booked a room there, shouldn't it be free to park?! And their explanation was that they usually don't charge for parking but they are making renovations. How is that our doing or responsibility?! Expedia didn't mention this when booking. Our room smelled like cigarette smoke even though it's a non-smoking room. Several floors were under repair and we could hear the jackhammer and other tools for construction early in the morning from our room. Our room had several bugs (beetles, mosquitos, etc). One mosquito which I killed had a belly full of blood and stained the bed sheets. The room only had one roll of toilet paper so we had to call for more. Who puts only one roll of toilet paper for a weekend stay? Breakfast wasn't free and was $7.25 per person. Why "cheaper" hotels like La Quinta are able to provide free breakfast and more "upscale" hotels like this can't is beyond me.
3 out of 5
by A verified traveler

Not one of the renovated rooms-construction noise.

Posted May 31, 2017
Pros: I took shuttle to & from airport. Driver was very nice!
I stayed in one of the older rooms that had not been renovated yet. It was a blast from the past - 70s decor. Room had an older coil mattress, which I kind of sunk into. The TV was the most up-to-date item. Hot water was a little slow, had to run faucet for about 10 minutes prior to receiving hot water. Construction was ongoing in the room above me. Construction noise was continuous until 18:00.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 23, 2017
The atmosphere was awesome. Food at the bar was great
5 out of 5
Recommended
for Everyone
by A verified traveler

Great for the price.

Posted Apr 3, 2017
Rooms are clean and updated. Great for the price. Hotel staff is great as well.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 13, 2017 on Hotels
5 out of 5
by Judith

Posted Mar 7, 2017 on Hotels
I was very impressed with the hotel. The buffet was exceptional. The room was huge.
5 out of 5
by A verified traveler

Posted Mar 5, 2017 on Hotels
Enjoyed our free night.
3 out of 5
by Yvonne

Posted Mar 3, 2017 on Hotels
Amazing and hotel personnel was exceptional & provided me with outstanding service!!
2 out of 5
by A verified traveler

Poor customer service - leaky plumbing, very gross

Posted Mar 2, 2017
Cons: The level of customer service
The plumbing from the bathroom above me was leaking - they did NOTHING about it when I called them at the front desk. Then, when I went to check out, no one was to be found to discuss this with - or even to do my check-out. I will NEVER stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Conference

Posted Feb 28, 2017
I had a good Good stay and the hotel staff were very helpful