Ratings based on 461 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina

abandon in Houston

Posted Aug 17, 2015
Pros: The staff
Cons: I can't say if I complained about anything it would be the price for a night but the hotel has everything hard to argue.
Location: Get the hell out of Houston
Airline I was flying canceled my flight out of houston which was a connector. The Airline (Southwest) did not offer any assistance to getting my family a hotel room. Here we are no luggage with a seven year stuck at the airport. I knew if I could get to a business Marriott they would be able to assist us. I found one and it was beacon in the night. As I enjoyed the bar with numerous Southwest employees (clearly they had rooms) the bartender was some one special I did not get her name. The hotel had things we needed and they were more than understanding of our plight. I was even offered late checkout since the only flight I could get to my home state was late afternoon. We got room service and the hotel delivered us to the airport.
3 out of 5
Recommended
for Everyone
by A verified traveler from Baltimore

One Day Trip

Posted Jul 9, 2015
Pros: Front Lobby is nice
Cons: The waiter and waitress in the restaurant for breakfast need additional customer service training
The hotel was okay, not one of the best. I did receive a good nights rest. One elevator was out of order and that was inconvenient because I was traveling with small children.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, Texas

Great Hotel!!

Posted Jul 5, 2015
Everything is clean and quite area. Love it. The hotel is beutiful and love the open space. The staff in the restaurant not vety friendly but everything else is just wonderful!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place.

Posted Jun 16, 2015
Room was clean and comfortable, staff were friendly and helpful. Shuttle was smooth and quick.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 1, 2015
Great staff very neat and clean !!!!!!!!!!!!!!!!!!!!!!!!!!!! Awesome breakfast to
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 26, 2015
AC stuck on for 3 days with no fix. Hotel did refund 60% of rate.
5 out of 5
Recommended
for Families
by judith from Chicago Illinois

I will return to this hotel

Posted May 20, 2015 on Hotels
I couldn't have chosen a better place to stay at first time in Houston
4 out of 5
Recommended
for Everyone
by A verified traveler from S.

Good for price

Posted May 17, 2015
This is a nice facility for the price. We stayed two nights and the bed was great.
3 out of 5
Recommended
for Everyone
by A verified traveler from Moreno Valley CA

Expected friendlier staff

Posted May 12, 2015
I always think the staff at a hotel makes or breaks the deal. Although this hotel is nice, the staff seems uninterested and just a little bit annoyed. Housekeeping staff however were quite helpful.
5 out of 5
Recommended
for Families
by Angelika from Lewisville, TX

Mother's Day getaway!

Posted May 12, 2015 on Hotels
The staff was nice, the room was clean, bathroom was clean, pool and hot tub were clean! We stayed this past weekend for Mother's Day & it was great!