Ratings based on 827 Verified Reviews

4.6 out of 5
92% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Pinehurst, NC

Excellent accommodations in Sugarland!

Posted May 16, 2017
Pros: Staff, location, quiet rooms, extremely comfortable beds and bedding, ....
Cons: Nothing
Location: Some fabulous restaurants in walking distance and the Mall is 5 minutes driving distance. Really great location as it is quiet, but accessible.
Stay here often as it has a great location for family events. Quiet, comfortable, close restaurants and really fantastic staff.
Comment from Hotel Management
May 18, 2017 by Marilyn, Hotel Management
Thank you very much for such a great score. We appreciate your nice comments. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 5, 2017
Very nice
Comment from Hotel Management
May 11, 2017 by Marilyn Torres, Hotel Management
thank you for the high score
4 out of 5
Recommended
for Everyone
by A verified traveler from Lake Charles, LA

Posted Apr 29, 2017
Clean hotel. Very nice. Busy. Short staffed but met our needs perfectly.
Comment from Hotel Management
May 11, 2017 by Marilyn Torres, Hotel Management
Thank you so much for your feedback! Very much appreciated
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Hotel close to overall all to all amenities

Posted Apr 25, 2017
Pros: Staff very pleasant, quick and helpful
Cons: Housekeeping
Location: most of all amenities a few minutes of driving distance however, neighborhood very quite
Quite neighborhood, nice lake, lots of amenities within a few minutes of driving distances
Comment from Hotel Management
May 11, 2017 by Marilyn Torres, Hotel Management
Thank you so much for the feedback; it is important to us, so we can do things better next time
5 out of 5
by A verified traveler

Great location

Posted Apr 23, 2017
Excellent hotel, outstanding breakfast but they have a 30.06 sign prohibiting only law abiding citizens from carrying their weapon. These signs are useless and don't stop criminals. Otherwise, it's a nice property.
Comment from Hotel Management
May 11, 2017 by Marilyn Torres, Hotel Management
Thank you for your comments; we appreciate your high score
5 out of 5
Recommended
for Everyone
by A verified traveler from new london ct

Nice hotel , very comfy ,beautiful lake view

Posted Apr 5, 2017
Me and my friend enjoyed ourselves walking on the broadwalk
Comment from Hotel Management
Apr 20, 2017 by Marilyn Torres, Hotel Management
Thank you so much for the high score ! We appreciate the 5 stars.
2 out of 5
by A verified traveler from San Antonio, Texas

Disappointed!!!

Posted Mar 16, 2017
Pros: Close to Smart Financial Center and Food and Entertainment.
Cons: Almost everything...for the $180. Next time I'll spend $40 more and get all the amenities.
Location: Had dinner at Churrasco's, saw a concert at Smart Financial Center, and late night fun at Town Center. All within 15 minute radius.
Got a "deluxe" room. Not so much. I was under the impression it would have some sort of "view". The wall that would have had a view of the water had no windows. The only windows in the room had a view of the construction of another hotel. The hammering, pounding, and other construction noises began at 7:00 in the morning and continued all day until 5:00 p.m. This obnoxious noise made the already disappointing stay all the more terrible. The room itself was nice but seem a little small for a "deluxe suite". I would not stay here again.
Comment from Hotel Management
Mar 30, 2017 by Marilyn Torres, Hotel Management
We are sorry to hear that your stay with us was not as good as expected. We apologize for the noise from the construction next door and for not having the expected full view of the lake. Our hope is that you give us another opportunity, so please if you ever decide to come back again, feel free to contact me directly, so I can ensure to accommodate you to the best of my possibilities. Regards, Marilyn Torres Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent stay

Posted Mar 15, 2017
I loved every minute of my stay at this location. I will highly recommend this to my friends and family very clean facility and very friendly staff.
Comment from Hotel Management
Mar 30, 2017 by Marilyn Torres, Hotel Management
Thank you so much for the recommendation through this site. We appreciate it! Regards, Marilyn Torres Assistant General Manager
4 out of 5
by Ruth

This traveler left a rating score only Posted Feb 27, 2017 on Hotels
5 out of 5
by Mary

This traveler left a rating score only Posted Feb 26, 2017 on Hotels