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Rating 10 - Excellent. 681 out of 1172 reviews" "
10 - Excellent
681
Rating 8 - Good. 229 out of 1172 reviews" "
8 - Good
229
Rating 6 - Okay. 105 out of 1172 reviews" "
6 - Okay
105
Rating 4 - Poor. 66 out of 1172 reviews" "
4 - Poor
66
Rating 2 - Terrible. 91 out of 1172 reviews" "
2 - Terrible
91
8.8/10
Cleanliness
8.6/10
Staff & service
8.4/10
Amenities
8.6/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Excellent
DeLyla, Austell
Traveled with family and small children, Traveled with pets
Good overnight stay. Clean room and facility. Beautiful area. Nothing exceptional or welcoming during check in or checkout. Almost cold and uncaring. Can do better because everything else was top notch.
Sanjoy
Stayed 1 night in Mar 2024
Response from Hyatt Place Sugarland Team on Apr 1, 2024
Reasonable price, room very spacious, beds are comfortable and outside the hotel there is a very beautiful lake where you can stroll with a beautiful view.
Facility was clean and quiet. Room was in great condition and very tidy/ clean when entered. Roxanne was a great hostess providing customer service at check-in. Breakfast options were amazing with team cleaning and providing excellent service to all individuals indulging
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards,
Its just a great location for visiting sugarland and doing houston activities, the pond aka basically lake surrounding is wonderful, the hotel has a great breakfast to start your day activities
The room was old, chairs are smelly, long stay but reception didnt change the room.
MAUNG
Stayed 21 nights in Jan 2024
Response from Hyatt Place Team on Mar 29, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards,
Not a quiet place to spend the night. People were screaming and shouting thru early morning.
Manager rudely refused even a minute of extra time when I requested a late checkout at 1:30PM during checkin.
RAMESH
Stayed 1 night in Mar 2024
Response from Hyatt Place Team on Mar 31, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards,
The keys did not work. I had to go down multiple times to change my key. The front desk person there on Saturday at about 5pm had nothing to say about it. No apologies! Terrible service. No cups in the rooms.
jediae
Stayed 2 nights in Feb 2024
Response from Hyatt Place Sugarland Team on Apr 4, 2024
Thank your for your feedback, as it helps us to improve.
One of the best properties I've been. Sugar Land area has so much to offer from shopping, dining , view everything is so beautiful. The hotel itself was very nice, from the lobby, to the dining room, complimentary breakfast , the rooms, gym and the friendly staff!!! I really liked it and definitely will book again next time Im visiting Houston and off course if the rate would be the same good deal!!!
Lior
Stayed 7 nights in Feb 2024
Response from TF on Feb 26, 2024
Thank you for your feedback!
10/10 Excellent
Ghazala, Plano
Traveled with family
Feb 23, 2024
Liked: Amenities
The service was excellent as was the room. convenient location and close to shops and restaurants. i would suggest a little bit more variety in breakfast.
Extremely disappointed, middle of night some one trying to open the door, thank god it was chained otherwise someone could enter the room. I had to call the front desk right way I told them some one is trying to enter my room, they said they a lot same room (where I was) to some one.. crazy scary and unprofessional. Literally cold not sleep that night at all!
nusrat
Stayed 4 nights in Jan 2024
Response from Hyatt Place Sugarland Team on Apr 4, 2024
Thank your for your feedback, as it helps us to improve.
I visit a relative in Sugar Land about every month and usually choose a different hotel each time. Moving forward, I will always choose this property. Enough said.