Ratings based on 840 Verified Reviews

4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Beautiful and clean and close to shopping

Posted Apr 25, 2017
Great check in experience. My room was ready and very spacious. The only issue was no tub. After doing a marathon a soak would have been wonderful. Other than that the staff was great.
Comment from Hotel Management
Apr 27, 2017 by brenda, Hotel Management
Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
5 out of 5
by Charles

Posted Mar 18, 2017 on Hotels
Comment from Hotel Management
Mar 20, 2017
Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
5 out of 5
by A verified traveler

Posted Mar 13, 2017 on Hotels
Comment from Hotel Management
Mar 20, 2017
Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
5 out of 5
by A verified traveler

Posted Mar 7, 2017 on Hotels
Staff was fantastic.... Hotel was nice... The only issue was the thermostat could not be set low enough and was very stuffy at night.
Comment from Hotel Management
Mar 13, 2017 by General Manager, Hotel Management
Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from houston, tx

Close to galleria

Posted Feb 24, 2017
Enjoyed clean nice place. We always stay here when we visit Houston.
Comment from Hotel Management
Feb 27, 2017 by Brenda, Hotel Management
Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
4 out of 5
by A verified traveler

Posted Feb 22, 2017 on Hotels
Comment from Hotel Management
Feb 27, 2017 by General Manager, Hotel Management
Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
5 out of 5
by Samantha K

Posted Feb 19, 2017 on Hotels
Comment from Hotel Management
Mar 13, 2017 by General Manager, Hotel Management
Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
4 out of 5
by A verified traveler

Posted Feb 19, 2017 on Hotels
Overall nice hotel but parking and breakfast is pricey
Comment from Hotel Management
Feb 27, 2017 by General Manager, Hotel Management
Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from College Station, TX

Great Hotel Near Galleria

Posted Feb 14, 2017
We had a great experience here! We stayed here for a date weekend (we live about 1.5 hours away from Houston so kind of a stay-cation). I have also attended a work conference here and that was great too. Back to this time, we stayed the weekend before Valentine's and the staff was great, the room was amazing and had a view, and when we got back from dinner and realized the hotel Starbucks was closed they even took us in the hotel "shuttle" ie Yukon and personally took us through the drive through and back. The location is amazing if you want to be in the Galleria area. Close to amazing restaurants and shopping. We will be back!
Comment from Hotel Management
Feb 14, 2017 by bc, Hotel Management
Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
4 out of 5
by Darcy

Great Hotel

Posted Feb 12, 2017 on Hotels
Great hotel and very friendly staff made our stop in Houston wonderful
Comment from Hotel Management
Feb 14, 2017 by General Manager, Hotel Management
Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!