Ratings based on 832 Verified Reviews

4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from houston, tx

Close to galleria

Posted Feb 24, 2017
Enjoyed clean nice place. We always stay here when we visit Houston.
Comment from Hotel Management
Feb 27, 2017 by Brenda, Hotel Management
Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from College Station, TX

Great Hotel Near Galleria

Posted Feb 14, 2017
We had a great experience here! We stayed here for a date weekend (we live about 1.5 hours away from Houston so kind of a stay-cation). I have also attended a work conference here and that was great too. Back to this time, we stayed the weekend before Valentine's and the staff was great, the room was amazing and had a view, and when we got back from dinner and realized the hotel Starbucks was closed they even took us in the hotel "shuttle" ie Yukon and personally took us through the drive through and back. The location is amazing if you want to be in the Galleria area. Close to amazing restaurants and shopping. We will be back!
Comment from Hotel Management
Feb 14, 2017 by bc, Hotel Management
Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Ho Chi Minh City

Excellent location

Posted Feb 7, 2017
Pros: above
Cons: above
Location: above
This was my second stay within a month, unfortunately the hotel received the team of the New England Patriots which must have been a great honour especially as they won the 51st Super Bowl. I wish they had told me when I made my booking two weeks earlier as I would have gone to another Marriott. Mainly because I was there on business, the business centre was closed all week, the bar near the lobby was used as a breakfast area and some of the staff were obviously stressed at having these big names in the hotel as I was twice asked to leave the lobby & hotel premises whilst waiting for a taxi as the hotel shuttle service had been stopped. Thankfully, a chat with the GM was accepted constructively and he spoke with his staff to ensure other guest were not hounded as fans. But all in all a great hotel, great location and the shuttle bus staff are a credit, very helpful and a great feature. I'll be back :-)
Comment from Hotel Management
Feb 9, 2017 by BC, Hotel Management
Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
5 out of 5
Recommended
for Couples
by A verified traveler from Montreal, QC

Posted Jan 22, 2017
Pros: Comfort and cleanliness.
Location: good location near the Galleria.
Overall a good experience. Clean and comfortable hotel near the Galleria shopping center.
Comment from Hotel Management
Jan 24, 2017 by BC , Hotel Management
Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
3 out of 5
by A verified traveler from California

Disappointing overall

Posted Jan 19, 2017
Pros: The staff was clearly well-trained, and the room was actually quite spacious, if a bit bare, and with a laughably outdated television.
Cons: The soundproofing, which I understand is a fundamental, architectural limitation. Stay clear until they rebuild the entire building, I suppose.
Location: It's located directly across the Galleria, which is only a hop over a crosswalk. The Westin at the Galleria, however, is located within the Galleria.
I don't normally write hotel reviews, because I normally get what I expect from a hotel. My stay here was not a normal one. I only stayed for one night here, because I flew into town for a wedding, and my party had rented a house for the remainder of my weekend. Even though the gentleman who checked me in, Ryan, was extremely courteous and helpful, the room itself was extremely disappointing, to say the least. I hadn't noticed any problems when I checked in, but after I came back from a night out around 2 am, the guests in the adjacent room began making a lot of ruckus, which was understandable, given it was a Friday night. What was not understandable, however, was the shocking lack of soundproofing between rooms. I had to endure hours of drunken tirades, unable to sleep. I considered asking for assistance, but it was early morning at that point, and I knew the only thing they could do was move me to another room, which I wasn't willing to do at 3 in the morning on the day of my check-out. I also noticed ugly green tape over the smoke detector installed directly over the bed, impossible to miss. Can Marriott not afford new smoke detectors, while they could afford Starwood? For a supposedly premium brand hotel, my experience was far from premium. Should've stuck with the Westin, which is now under Marriott management anyway.
Comment from Hotel Management
Jan 25, 2017 by JW/BC, Hotel Management
Thank you for taking the time to comment on your recent stay at the JW Marriott Houston. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with the appropriate hotel team.
4 out of 5
by Sergio

Confortable, Nice and Clean

Posted Jan 17, 2017 on Hotels
I was good, we stayed 3 nights, didn't use any of the facilities other than the parking lot and the room. But front desk service was really good. We needed a taxi at 5:50 Sunday morning, so asked on Saturday night and it was there as planned in the morning. I would just ask to relocate the fire detector from the top of the bed, the light is annoying when you are trying to sleep.
Comment from Hotel Management
Feb 27, 2017 by General Manager, Hotel Management
Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio

Nice hotel but tight entrance from the street

Posted Jan 9, 2017
Pros: The staff throughout the facility were always at the ready to assist.
Cons: Valet parking fee per night is too high
Location: Great location
Overall was pleasing. Be mindful to search early for the best room rates.
Comment from Hotel Management
Jan 9, 2017 by JW, Hotel Management
Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, Brenda Carley Executive Administrative Assistant JW Marriott brenda.carley@marriott.com
5 out of 5
by Bekki

A little disappointed.

Posted Jan 8, 2017 on Hotels
Came for an event. Easy to get to. Valet was superb. Could not believe that bath towels were stained and there was not a hair dryer in the room. The furnace was loud and the TV reception was horrible and the remote control did not operate properly. Also no for of heat in the bathroom.
Comment from Hotel Management
Jan 24, 2017 by General Manager, Hotel Management
Thank you for taking the time to comment on your recent stay at the JW Marriott Houston. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue.
5 out of 5
by Gloria

Posted Jan 2, 2017 on Hotels
Comment from Hotel Management
Jan 24, 2017 by General Manager, Hotel Management
Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Jacksonville, Florida

Great hotel..in a great locarion

Posted Dec 24, 2016
JW Marriott was a very nice stay. It was directly across the street from the galleria mall. Made shopping easier since didn't have to drive u could jus walk literally across the street. I also liked the valet. It's always good to never have to park your car. You jus call an when come down stairs u are ready to roll. The hotel also had nice restaurant, bar and a starbucks. We all love Starbuck in the morning. Inside the room was stunning very very nice. I had an executive sweet. The shower was all glass..big soft bed an nice city view from window. Room was pretty darn spacious. I would definitely stay her again hands down. This hotel isn't for low ballers that are cheap. You get what u pay for. This is a hotel for peoplegal looking for 4 star or better. Great quite stay u will enjoy yourself. I came from Florida to Houston texas. I will be back.
Comment from Hotel Management
Dec 27, 2016 by JW, Hotel Management
Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, Brenda Carley Executive Administrative Assistant JW Marriott brenda.carley@marriott.com