Posted Jan 19, 2017
I don't normally write hotel reviews, because I normally get what I expect from a hotel. My stay here was not a normal one. I only stayed for one night here, because I flew into town for a wedding, and my party had rented a house for the remainder of my weekend. Even though the gentleman who checked me in, Ryan, was extremely courteous and helpful, the room itself was extremely disappointing, to say the least. I hadn't noticed any problems when I checked in, but after I came back from a night out around 2 am, the guests in the adjacent room began making a lot of ruckus, which was understandable, given it was a Friday night. What was not understandable, however, was the shocking lack of soundproofing between rooms. I had to endure hours of drunken tirades, unable to sleep. I considered asking for assistance, but it was early morning at that point, and I knew the only thing they could do was move me to another room, which I wasn't willing to do at 3 in the morning on the day of my check-out. I also noticed ugly green tape over the smoke detector installed directly over the bed, impossible to miss. Can Marriott not afford new smoke detectors, while they could afford Starwood? For a supposedly premium brand hotel, my experience was far from premium. Should've stuck with the Westin, which is now under Marriott management anyway.
Comment from Hotel Management
Jan 25, 2017 by JW/BC, Hotel Management
Thank you for taking the time to comment on your recent stay at the JW Marriott Houston.
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with the appropriate hotel team.