Indoor pool, outdoor pool, open 5:00 AM to 11:00 PM, sun loungers
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Reviews of JW Marriott Houston by the Galleria

4.5 out of 5
JW Marriott Houston by the Galleria
5150 Westheimer Rd, Houston, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 582 out of 1001 reviews" "
Rating 8 - Good. 260 out of 1001 reviews" "
Rating 6 - Okay. 89 out of 1001 reviews" "
Rating 4 - Poor. 39 out of 1001 reviews" "
Rating 2 - Terrible. 31 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Victor R.

Stayed 2 nights in Mar 2024
Response from General Manager on Apr 14, 2024
Dear Victor, Thank you for choosing our hotel for your stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. We hope you will consider giving us another chance so we can provide you with the perfect visit you deserve. Sincerely,Ramon VenturaGeneral Manager

10/10 Excellent

Monty

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location
Stayed 4 nights in Feb 2024

4/10 Poor

Dae Yeol

Disappointing service and organization compare to JW Marriott in downtown Houston.
Stayed 1 night in Feb 2024

10/10 Excellent

Julian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

ranna

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 2 nights in Jan 2024

10/10 Excellent

anne

Business traveler, Traveled with partner
Liked: Property conditions & facilities
Great location and convenient to shopping and restaurants. Room was very comfortable and well appointed
Stayed 1 night in Jan 2024

4/10 Poor

Enea

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

dominic

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
2 day business trip
Internet access isnt free is a $20 per day cost unless you are a member of bonvoy which i am but could never get it to recognise my membership. Spoke to guest service that credited them but then found the charges when i checked out. Also my room was opposite the elevators and had the noise of the motors all night which initially i didnt think was so bad but after a couple of hours was very intrusive. Make sure you are not in room 19 or 20 on the 21st floor!
Stayed 3 nights in Jan 2024

10/10 Excellent

Thomas

Traveled with family
Liked: Amenities
Liked everything but be warned it you stay in 1915 or any upper floor 15’s the elevator noise will keep you awake
Stayed 3 nights in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome staff
Great stay. The staff are amazing.
Stayed 2 nights in Dec 2023

10/10 Excellent

Paris

Stayed 3 nights in Dec 2023

10/10 Excellent

Chase

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Hotel
Literally the best hotel overall I’ve ever stayed at. Wife and I come for a weekend getaway for our anniversary every year and, God willing, we will continue to do so for the next 50 years
Stayed 3 nights in Nov 2023

10/10 Excellent

Daniela

Stayed 3 nights in Nov 2023

10/10 Excellent

J

Stayed 4 nights in Oct 2023

10/10 Excellent

John

The Hotel was clean and comfortable.The staff friendly and helpful.Maybe my mind wasn’t open but the restaurant looked liked it didn’t fit with the rest of the hotel.
Stayed 1 night in Oct 2023

10/10 Excellent

Misty

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this location, and the staff is amazing. I highly recommend staying at any JW Marriott!
Stayed 1 night in Sep 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Bernice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
It’s my wife Birthday she really enjoyed it!
Stayed 2 nights in Aug 2023

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 2 nights in Aug 2023

10/10 Excellent

Ginger

Stayed 1 night in Aug 2023

10/10 Excellent

Esmilda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is super clean, the rooms are pretty, comfortable and very clean. Staff was very friendly . Location is perfect, around shopping, restaurants. I would stay here again
Stayed 2 nights in Aug 2023

10/10 Excellent

Sonia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2023

6/10 Okay

gino

For
Stayed 2 nights in Aug 2023

10/10 Excellent

Marcel A C

Stayed 1 night in Aug 2023

10/10 Excellent

Thomas, Fort Lauderdale

Stayed 1 night in Jun 2023

2/10 Terrible

Jeff

Disliked: Staff & service
Stayed 1 night in Jun 2023

10/10 Excellent

Gary, MOSELLE

Stayed 1 night in Jun 2023

10/10 Excellent

Luis

Stayed 2 nights in Jun 2023

10/10 Excellent

Philippe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

4/10 Poor

dhane

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Ramon

Stayed 2 nights in May 2023

4/10 Poor

Charles

Business traveler
Liked: Room comfort
Disliked: Staff & service
If you are a "usual" Marriott customer, don't stay
Totally surprised and disappointed! I would normally stay in a Courtyard Marriott, thinking I would have an "upgrade", to my surprise, service was horrible! The servers in the restaurant were not attentative, the front desk staff was never there - or waiting for them to come out and take care of your request was just not acceptable.
Stayed 4 nights in Apr 2023

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool and gym
Stayed 1 night in Apr 2023

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Lis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience, good service, clean
Stayed 3 nights in Apr 2023

8/10 Good

Bertha

Stayed 2 nights in Apr 2023

2/10 Terrible

Eugenia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
When I checked in they didn’t event looked at me and they didn’t explained to me anything, they just asked for my credit card and that was it, they didn’t even helped me with my luggage and the men that was in the valet when I checked out was rude and didn’t looked presentable, I was very disappointed. I honestly wouldn’t go back to that hotel.
Stayed 4 nights in Apr 2023

10/10 Excellent

Facundo Rodriguez

Stayed 1 night in Apr 2023

10/10 Excellent

alonso

Stayed 2 nights in Apr 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They didn’t have a room For me. Awful!
Stayed 1 night in Apr 2023

8/10 Good

Tomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

6/10 Okay

NANCY

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2023

10/10 Excellent

Jacoby

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023

10/10 Excellent

joseph

Stayed 1 night in Feb 2023

10/10 Excellent

Graham

Stayed 2 nights in Sep 2022

10/10 Excellent

Laura

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay there every time in Houston area
Stayed 2 nights in Jan 2023

10/10 Excellent

Joshua James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk clerks make your stay at this location enjoyable along with the many different staff members that works there.
Stayed 3 nights in Jan 2023

10/10 Excellent

DWAYNE

Stayed 1 night in Jan 2023

8/10 Good

Amit

10/10 Excellent

Solange

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and rooms are super nice
Stayed 1 night in Dec 2022