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Reviews of Knights Inn South Houston

1.5 out of 5
Knights Inn South Houston
1505 College Ave, South Houston, TX

Reviews

4.0
Rating 10 - Excellent. 7 out of 125 reviews" "
Rating 8 - Good. 9 out of 125 reviews" "
Rating 6 - Okay. 19 out of 125 reviews" "
Rating 4 - Poor. 21 out of 125 reviews" "
Rating 2 - Terrible. 69 out of 125 reviews" "

4.0/10

Cleanliness

5.4/10

Staff & service

4.0/10

Amenities

3.8/10

Property conditions & facilities

3.4/10

Eco-friendliness

Reviews

6/10 Okay

fred

Business traveler
Liked: Staff & service
This property is about 50 years old and no renovation has been done on it. The TV is still old Tube. The toilet flush is slow. Carpet is old. There was no sheet. Only a heavy quilt. The chair was of cloth and had hole in it. The location supposed to have WiFi but it is only a name on equipment setting. Technically no WiFi. The TV programs were very good and a Western channel had no commercials. The area looks unsafe, but I did not notice any unusual activity. There were no insect at all in the room and was very safe from this standpoint. Plenty of towels were available and the same with soap. Water was strong in pipes and shower was working very well. at a very close walking distance is a Chevron convenience store that complements lack of any essentials on the property such a cup of coffee in the morning.
Stayed 2 nights in Apr 2024
Response from LF on Apr 19, 2024
Thank you for your review and sorry that you didn't enjoy your stay and yes we do have coffee in the morning for customers in the office

6/10 Okay

Jozze

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Roaches everywhere need a exterminator ASAP
Stayed 2 nights in Aug 2023
Response from lf on Aug 8, 2023
Sorry fir the inconvenience we will take care of that as soon as possible.

2/10 Terrible

Erika

Stayed 2 nights in Jul 2023
Response from lf on Aug 16, 2023
We will try to do better next time

2/10 Terrible

Jazmien Mills

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
They need to changed with the times. They need new sheets and covers. The lighting is spooky
Stayed 1 night in Apr 2023
Response from Lf on Apr 18, 2023
Sorry for your inconvenience hope to serve you better next time.

6/10 Okay

elizabeth

Stayed 1 night in Oct 2022

2/10 Terrible

Correy

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They had roaches.. green stuff growing in the room and rhe mattress was coming apart.. Definitely a unique establishment....
Stayed 1 night in Aug 2022
Response from Lf on Sep 2, 2022
Sorry for inconvenience we will check on issue you have with the room Ty for letting us know

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Lf on Aug 31, 2022
Sorry for inconvenience

2/10 Terrible

Andrew, Houston

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2022

2/10 Terrible

Ryan

Disliked: Staff & service, amenities, property conditions & facilities
I liked that it was fast and easy to get a room. The front desk lady is extremely rude and short with you. They rushed me out my room when it wasn’t even time to check out the house keeper kept barging in no knocking or anything. And they made me leave the property while I was waiting on my ride. The room was super dirty and the tv was broken and the front desk lady did nothing even when I told her.
Stayed 1 night in Nov 2021
Response from Lf on Dec 3, 2021
Sorry for the inconvenience we will take care the matter

4/10 Poor

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No knights stay
One towel no ice bucket broken towel racks hole in bathroom wall no hot water only warm shower handle broken hair all over the bathroom. Terrible no microwave guest service was extremely rude with any accommodations
Stayed 1 night in Aug 2021
Response from Lf on Aug 14, 2021
Mr.Brain we apologize for your inconvenience on your stay here at Knights inn. We try to do better next time

2/10 Terrible

Blanca

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Lf on Aug 1, 2021
Sorry you were not happy with your stay. We will try to do better next time . Ty

4/10 Poor

AnaLisa

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The lady Jennifer and the front desk was very very nice but we couldn’t stay there. We returned the key due to the condition of the room. It smelled bad and the bed did not have sheets on them.
Stayed 1 night in Jul 2021
Response from Lf on Jul 17, 2021
Sorry for you didnt like the room we will take of that problem as soon as possible. Thank you

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible service and rooms
Stayed 1 night in Jun 2021
Response from Lf on Jun 14, 2021
Thank you for bring this issue to our attention, please except my sincere apology for the issue you experiences .

4/10 Poor

josie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very dirty. Friendly staff.
Stayed 1 night in Jun 2021
Response from Lf on Jun 7, 2021
Thank for letting us know sorry you were unhappy

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt like anything at all. It was ugly. The worse hotel I have ever stayed.
Stayed 1 night in Mar 2021
Response from Guest Relations on Mar 27, 2021
It saddens us your visit was not excellent. We are sorry you were not pleased with our property. We would love to hear any suggestions you have on how we can improve. Take care and all the best.

2/10 Terrible

Susanna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never got to stay in my room , I want my refund.when I arrived the front desk said it was no vacancies.
Stayed 1 night in Mar 2021
Response from Guest Relations on Mar 25, 2021
Dear Susanna, We are sorry we were overbooked during your arrival. Regarding a refund, it will come from the third-party site in which you booked. We hope we can host you in the future, and we wish you the best.

2/10 Terrible

Leroycia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed and needed somewhere to sleep.
I didn’t stay I went in the room. And was immediately disappointed. Went the front desk and made my complaint and immediately booked with a another hotel. I expected some kind of communication.
Stayed 1 night in Oct 2020
Response from Guest Relations on Feb 19, 2021
Dear Leroycia, We're sorry to hear you decided not to stay with us and felt we did not communicate things properly. While this is not something we hear all too often, we have spoken to our team to ensure we are doing our best to deliver a comfortable stay for our future guests. We hope you'll give us another chance to impress you should your travels point you back in our direction.

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Needed a place to crash for the nite and the front desk concierge was great super polite def made it
Stayed 1 night in Jan 2021
Response from LF on Jan 20, 2021
Thank you for your response i'm glad that you were able to get good night sleep

4/10 Poor

Genoveba

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from LF on Sep 21, 2020
THANK YOU FOR YOUR STAY

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from LF on Sep 21, 2020
Thank you for your stay

8/10 Good

Jan Helge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The smell is not good
There is a bad smell of Mould in the room
Stayed 1 night in Mar 2020
Response from lf on Mar 12, 2020
We will look into that smell, thank for your stay

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young man at the front counter was extremally nice, patient and helpful as I checked in. I would definitly recommend this hotel just on his wonderful customer service alone. I will use this location again without question.
Stayed 1 night in Feb 2020
Response from lf on Feb 24, 2020
Thank for your stay and appreciate the feedback of our employee.

2/10 Terrible

KIMBERLY

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from lf on Dec 9, 2019
I'm sorry that you had to experience that we will look into the situation . Thank you

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
The checkin was nice and friendly and quick. Quiet, and very clean.
Stayed 1 night in Sep 2019
Response from Lf on Sep 21, 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The refrigerator didn’t work at all when I was there.
Stayed 1 night in Sep 2019
Response from lf on Sep 9, 2019
Thanks for staying with us and letting us know about the refrigerator we will take of that problem right away thank you. We appreciate your feedback!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A++
Very accommodating and helpful even at my 3am arrival
Stayed 1 night in Aug 2019
Response from lf on Sep 3, 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Richard

Liked: Staff & service
Disliked: Property conditions & facilities
Ehhh
Some unsavory people hanging around outside late at night
Stayed 1 night in Jul 2019
Response from Lf on Jul 24, 2019
I'm sorry that you had to experience that we will look into the situation . Thank you

2/10 Terrible

Verified traveler

Stayed 2 nights in Jul 2019
Response from lf on Jul 12, 2019
I'm sorry that you had to experience that we will look into the situation . Thank you

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from lf on Jul 12, 2019
I'm sorry that you had to experience that we will look into the situation . Thank you

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying there felt at home very clean would love to go back
Stayed 1 night in Jun 2019
Response from lf on Jul 2, 2019
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property was so nasty the first one room smell like mildew the second room could not flush the toilet and it had roaches in it
Stayed 1 night in Jun 2019
Response from lf on Jul 2, 2019
I'm sorry that you had to experience that we will look into the situation . Thank you

8/10 Good

Gumaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and easy!
Good night’s sleep in a clean room. Easy check in and out. Friendly staff. Easy access to highway.
Stayed 1 night in May 2019
Response from LF on Jun 3, 2019
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing, worst place we have stayed in. Bathtub was so nasty would not bathe my dog in it, door on oneof our tooms would not lock, rooms odor was rank, TV didn't work.
Stayed 1 night in May 2019
Response from Guest Relations on May 31, 2019
Please accept our sincerest apologies about the state of your tub upon your arrival and we will pass your comments along as we strive to improve our guest services and accommodations. Given the opportunity, we would like to change your perceptions during your next visit to the area, and we wish you safe and happy travels along your way.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Overnight stay
This place is pretty run down. The bathroom was dirty but the bed was clean. Knats in the bathroom. Way overpriced.
Stayed 1 night in May 2019
Response from lf on Jun 3, 2019
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating.I hope that I can convince you to change your mind about another visit to our property..Thank you!

2/10 Terrible

Yessenia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
our driver could not stay the bed was full of bedbugs.
Stayed 2 nights in Mar 2019
Response from lf on Apr 2, 2019
I'm sorry that you had to experience that we will look into the situation . Thank you

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Filthy place
This place was disgusting and would’ve been happy paying half of what I did today. Roaches crawling around the crevices. Bent mattress and dirty bathtub
Stayed 1 night in Mar 2019
Response from Lf on Mar 26, 2019
I'm sorry that you had to experience that we will look into the situation . Thank you

8/10 Good

Leonor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traveling
It's a pretty good place to stay if are in the area and either flying in or out of hobby airport as I do.
Stayed 1 night in Mar 2019
Response from Lf on Mar 26, 2019
Thank you for your stay

2/10 Terrible

Verified traveler

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
NOT WORTH THE MONEY THEY CHARGE FOR THE ROOMS THEY ARE A RATS NEST!! This place is the worst place I've ever stayed and I've been to a few properties that I wouldn't recommend but this one I'm afraid that I may need to go get a tetanus shot from the wallpaper is being held up by tax there's nothing in the room other than a TV and your dresser that's falling apart how I pulled out one of the dresser drawers and found a whole bunch of baggies like there is no dealers in there and one of them was full of stuff so yeah that was very pleasant then the ice machine isn't convenient for you to get through it's in the lobby with the other people you have to wait for them to come open the door to let you into the lobby so you can get ice. The breakfast they offer is oatmeal in a little tupperware container, the butter has bread crumbs all in it and cereal that they don't even provide milk for. The water came out brown I was afraid to give it to my service animals and then the manager or whom ever he was, decided to tell me not to fill up my cooler w ice and he yelled at me about my service animals! I've never been treated the way I was here and I promise that this place is not worth 10 dollars much less the 50 they charge and that's only thru the app if you don't do it thru a booking app they want to charge 85 dollars a night. I'm sorry but I wouldn't recommend this place to anyone not even if I didn't like them and that says a whole lot about this place.
Stayed 1 night in Mar 2019
Response from Lf on Mar 26, 2019
I,m sorry that you were upset with the room but you stayed 6 days and not once did you complained about the room or that you found anything in the room you wouldn't allow anyone to clean room that's how we didn't know about you not having a dog until the maid heard him bark. Then that's how you got upset with us then when we told you about that your not allow to have dogs in the room and you did not let us about he/she was a service dog when you checked in or provided any papers showing that he/she was a service dog to us. you got upset after we let you know about the dog. But what your saying it's not true and my Manger did not yell at you. Thanking for your business.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Somewhat clean . Front desk lady was friendly. I think if they clean up and redo the inside it would a nice place .. but for short visit it will do
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
didnt have any issues for our brief stay. was fine
Stayed 1 night in Dec 2018

2/10 Terrible

Janet

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not to be stayed at again
Carpet was filthy
Stayed 1 night in Nov 2018

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property was roach infested. The towels felt rough and stiff. There was a smell in the room. The room smelled like wet and molded carpet. And the door to the restroom was falling down. Very bad experience. Never staying there again.
Stayed 2 nights in Nov 2018

8/10 Good

Gumaro

Liked: Cleanliness, staff & service, room comfort
Great for the traveler on a budget!
My overall stay was decent. It is definitely an older facility and it could use upgrades but it was clean and comfortable. The front desk attendants for both the check in and check out were very friendly and accommodating. I found it to be great for the traveler on a budget. The location had access to multiple restaurants, dine in and fast food. The fact that it was minutes from the airport was an added bonus.
Stayed 1 night in Oct 2018

6/10 Okay

Shashibala

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
People nice. Big swimming pool. Convenient. Low rate. They need. Serious cleaning of bathtubs and bathrooms. As it is. In need of good refurbishing in many rooms. Other than that. It is. Fine. Ordinary. Budget rate. Motel They need to pay attention to details. Of little little things missing. Like no Dial tone in room. They need better preventive maintenance. Staff is nice. She carried. My heavy luggage to second floor. By stairs. At 11. Pm at night as I cannot. Changed rooms. Without fuss. Cleanliness. Needs to be stressed specially. Bath tubs toilets. And. Refresher in room. Swimming pool. Is clean and hot and large. It was 90. Degree weather
Stayed 2 nights in Jul 2018

2/10 Terrible

Casey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel EVER!!
Booked this Room Thru Hotels.com going by the pictures online.. We needed a place to stay to shower and get a few hours sleep. I got my Key from the office, turned on the Light in the room And Bugs started running everywhere and the smell was horrible! I felt dirty just touching the Door handle.. The Carpet had grass and dirt and stains all over it. I walked back to the office and turned my key in and got back in the car and found a Motel 6 a few miles down the road for $10 more. If you have to stay here bring a gun and Lysol. I'm not very Happy with the situation since I was unable to get my money back for false advertisement. DONT STAY HERE!
Stayed 1 night in Jul 2018

2/10 Terrible

Lucero

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
If I could give no stars I would
This has to be the dirtiest hotel I have ever stayed at. Lack of maintenance. Carpets are filthy , doors are broken , everything just looks disgustingly dirty. DO NOT STAY HERE

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE!!!!!
There were roaches in the room,the toilet was not fastened to the wall and the bed sheets had tiny spiders.

4/10 Poor

Jorge

Disliked: Cleanliness, room comfort
Stayed 2 nights in Jan 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No heat Wallpaper coming off walls Carpet dirty Bathroom dirty
Stayed 1 night in Jan 2018