Gazebo

Reviews of La Quinta Inn & Suites by Wyndham Houston Galleria Area

2.5 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 438 out of 1160 reviews" "
Rating 8 - Good. 321 out of 1160 reviews" "
Rating 6 - Okay. 179 out of 1160 reviews" "
Rating 4 - Poor. 121 out of 1160 reviews" "
Rating 2 - Terrible. 101 out of 1160 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Elton

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Dated property
Stayed 1 night in Mar 2024

4/10 Poor

Linda

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Management definitely needs some help with funding to supply better products and services to the hotel. Their budget is very short floors are really old. The walls are all the tubs are old water is leaking and various places but these guys are doing their best to keep it running and working, seems to be in harmony, the guest that are not in harmony I’m tired. The water that has spilled over in my room is just made me real tired. I was hoping they would get it fixed two days ago but management left management with the maintenance guy came and looked at it and put a towel on it , but there’s some issues I just wanted to say my part very frustrating so anybody who has or knows of someone who wants to lease a high-rise unit in Houston to a single woman does not have a pet and I live by myself my oldest son from Austin will come to visit Maybe a week at a time and my youngest son lives here in River Oaks with my four beautiful grandchildren and I would like to get this on the road because I’m extremely depressed from staying in hotels for six months after being pushed out of the unit that I was leasing in 1403 because she had to have it back That’s what I have to regroup so I can maintenance fees are there I’m not gonna pay a $1500 magnet fee not my plan there’s cheaper ones all I want to say these test I haven’t been paying attention I want to get settled I have to get settled or I have to leave Houston would love to stay around young son, his wife, beautiful grandchildren and
Stayed 3 nights in Mar 2024

10/10 Excellent

Abigail F.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just what I required, close to appointments, hard to locate from street level, could use “clear” signage. Still a good place to stay. 👍👍
Stayed 1 night in Mar 2024

10/10 Excellent

TRENICA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is perfect
Stayed 1 night in Mar 2024
Response from LQ Team on Mar 23, 2024
Thank you for staying with us and taking the time to leave a review about your stay. We look forward to seeing you again.

6/10 Okay

Maria

Beds are too small (FULL size ) we wanted Queen size beds ,carpet on the floor was wet!! Tv too small as well!!
Stayed 2 nights in Mar 2024
Response from LQ Team on Mar 23, 2024
Thank you for providing your feedback regarding your recent stay. We apologize for any inconvenience caused by the size of the beds not meeting your expectations. We understand that preferences for bed sizes can vary among guests, and we regret any discomfort this may have caused.Additionally, we apologize for the wet carpet in your room and the smaller TV size. Your comments are important to us, and we will address these issues with our housekeeping and maintenance teams to ensure that such incidents are avoided in the future.If there's anything else we can do to improve your experience or if you have any further feedback, please don't hesitate to let us know. We appreciate your input, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future. Thank you for choosing to stay with us.

8/10 Good

Linda

Liked: Staff & service
The service was great and maintance is always available. The company needs to give these hard working employees a better operating budget.
Stayed 3 nights in Mar 2024
Response from LQ Team on Mar 23, 2024
Thank you for taking the time to share your feedback about your recent stay. We are pleased to hear that you had a positive experience with our service and that our maintenance team was readily available to assist you.Your suggestion regarding providing a better operating budget for our hard-working employees is noted, and we appreciate your insight. We will certainly take this into consideration as we strive to continually improve our services and amenities for our guests.Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can do to enhance your experience, please let us know. Your satisfaction is our priority.

4/10 Poor

Farah R

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Close to everything in a good area. Staff frequently not a front desk. Both nights no one could reset the hot tub. Room and elevator smelled weird. No one made our beds (maybe they didn't have turnover service) and no one took out our trash. It explains the rate compared to many hotels in the area.
Stayed 3 nights in Mar 2024
Response from LQ Team on Mar 23, 2024
Thank you for sharing your feedback about your recent stay. We're glad to hear that you appreciated the convenient location of our hotel.However, we apologize for the issues you encountered during your stay. Your comments about the availability of staff at the front desk, the hot tub not being reset, the unusual smells in the room and elevator, as well as the lack of housekeeping services are concerning and not reflective of our usual standards.We will address these issues with our team to ensure that such incidents are avoided in the future. Additionally, we will review our housekeeping policies and communication with guests to ensure that all services are provided as expected.We apologize for any inconvenience caused and appreciate your understanding. If there's anything else we can do to improve your experience or if you have any further feedback, please don't hesitate to let us know. Thank you for choosing to stay with us.

10/10 Excellent

joe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Mar 2024
Response from LQ Team on Mar 23, 2024
Thank you for staying with us and taking the time to leave a review about your stay. We look forward to seeing you again.

10/10 Excellent

Elizabeth, Bay City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from LQ Team on Mar 23, 2024
Thank you for staying with us and taking the time to leave a review about your stay. We look forward to seeing you again.

2/10 Terrible

Surafel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing works properly, I had hard time opening the door it’s jammed up the shower head was broken and dirty
Stayed 5 nights in Mar 2024
Response from LQ Team on Mar 23, 2024
We apologize for the inconveniences you experienced during your stay. It's concerning to hear about issues with the door and shower head in your room. Your feedback is valuable, and we will address these maintenance issues promptly to ensure they are resolved for future guests.Our goal is to provide a comfortable and functional experience for all our guests, and we apologize that we fell short during your stay. Please accept our sincerest apologies, and we hope to have the opportunity to welcome you back for a much-improved experience in the future. If there's anything else we can do to make it right, please don't hesitate to let us know. Thank you for bringing these issues to our attention.

10/10 Excellent

Maria

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was great
Stayed 1 night in Mar 2024
Response from LQ Team on Mar 23, 2024
Thank you for staying with us and taking the time to leave a review about your stay. We look forward to seeing you again.

8/10 Good

Mr

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from LQ Team on Mar 23, 2024
Thank you for staying with us. We apologize you were not completely satisfied with your stay. We hope you stay with us again.

4/10 Poor

Irma

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from LQ Team on Mar 23, 2024
Thank you for staying with us. We apologize you were not completely satisfied with your stay. We hope you stay with us again.

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Only downfall, there is only one in and out of the property out it goes out to the freeway feeder road.
Stayed 5 nights in Feb 2024
Response from LQ Team on Mar 23, 2024
Thank you for sharing your feedback about your recent stay with us. We apologize for the issues you encountered during your time here.We understand your concerns regarding the condition of the hotel, including the carpets and the need for remodeling. Your feedback is important to us, and we will take this into consideration as we work to improve our facilities for our guests' comfort and satisfaction.We apologize for any inconvenience caused during your stay and hope to have the opportunity to welcome you back in the future to provide you with a more enjoyable experience. If there's anything else we can do to improve, please let us know. Thank you for choosing to stay with us.

8/10 Good

Olga

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 3 nights in Mar 2024
Response from LQ Team on Mar 23, 2024
Thank you for staying with us. We apologize you were not completely satisfied with your stay. We hope you stay with us again.

10/10 Excellent

Devin

Stayed 3 nights in Feb 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Property was great!
Stayed 2 nights in Mar 2024
Response from LQ Team on Mar 23, 2024
Thank you for staying with us and taking the time to leave a review about your stay. We look forward to seeing you again.

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean rooms, quiet.
Stayed 1 night in Mar 2024
Response from LQ Team on Mar 3, 2024
We're thrilled to hear that you had a pleasant experience with us! Thank you for your kind words. We hope to welcome you back again soon.

6/10 Okay

Almir

Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Was very average, place looks great in pictures but is pretty dirty in person. Rooms are older and pretty unclean in general and ton of noise and thin walls.
Stayed 3 nights in Feb 2024
Response from LQ Team on Mar 3, 2024
Thank you for sharing your feedback with us. We apologize for any disappointment you experienced during your stay. Your comments will be taken seriously as we continuously strive to improve our services and facilities.

2/10 Terrible

Shantelle

Stayed 1 night in Feb 2024
Response from LQ Team on Mar 23, 2024
Thank you for staying with us. We apologize you were not completely satisfied with your stay. We hope you stay with us again.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from LQ TEAM on Feb 26, 2024
Thank you for taking the time to rate us, Andrew! See you next trip!

10/10 Excellent

Krystelle Rio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from LQ TEAM on Feb 23, 2024
Thank you for taking the time to leave your rating! We look forward to hosting you again soon.

6/10 Okay

Alicia

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This property has seen better days
Stayed 4 nights in Feb 2024
Response from LQ TEAM on Feb 20, 2024
Thank you for your review, Alicia! Please feel free to reach out to us directly so we can better understand how we could have improved your experience.

8/10 Good

Scheniqua

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Close to everything
Stayed 4 nights in Feb 2024
Response from LQ TEAM on Feb 20, 2024
Thank you for leaving your rating! We look forward to hosting you again on your next trip

10/10 Excellent

Michael

Stayed 1 night in Feb 2024
Response from LQ Team on Mar 23, 2024
Thank you for staying with us and taking the time to leave a review about your stay. We look forward to seeing you again.

4/10 Poor

Nils

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel smelled of dog and smoke. Truck was stolen out of the parking lot over night.
Stayed 1 night in Feb 2024

4/10 Poor

Chuck

Stayed 2 nights in Feb 2024
Response from LQ Team on Mar 23, 2024
Thank you for staying with us. We apologize you were not completely satisfied with your stay. We hope you stay with us again.

8/10 Good

porfirio

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Feb 2024
Response from LQ TEAM on Feb 16, 2024
Thank you for taking the time to leave your review! We hope to see you soon

10/10 Excellent

Steve

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel and location for the money
Stayed 1 night in Feb 2024
Response from LQ TEAM on Feb 16, 2024
Thank you for your review! We're happy to see you enjoyed your stay & the location was just what you needed. We hope to host you again soon

10/10 Excellent

Hong

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free parking
Stayed 1 night in Feb 2024
Response from LQ TEAM on Feb 16, 2024
Thank you for your review!

2/10 Terrible

babbette

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A bag of trash sat in the hallway the entire time we were there, there was rarely anyone at the front desk. There was a dog in the room next door to us barking for hours. the room smelled weird.
Stayed 2 nights in Dec 2023
Response from LQ TEAM on Feb 16, 2024
Thank you for taking the time to leave your review. We hope the team was able to quickly resolve your concerns when you reported them as it's rare we are unable to quickly address issues like this. It is always our goal to make each guest as comfortable as possible while they are here. We do hope you will consider us on your next trip to Houston.

6/10 Okay

Rose

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The was old abd smelled it needed painting the toilets made so much noise and the handle was broken.
Stayed 2 nights in Feb 2024
Response from LQ TEAM on Feb 16, 2024
Thank you for your review! While our hotel is an older facility, it is our pleasure to present the most clean and comfortable rooms possible. Your comments indicate that we still have further work to do and assure you that our staff will have a chance to read your feedback. We hope you come back to stay with us in the future.

10/10 Excellent

Carminda

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They just need to update the bathroom.
Stayed 2 nights in Feb 2024
Response from LQ TEAM on Feb 16, 2024
Thank you so much for taking the time to leave your review, Carminda! We're happy to see you enjoyed your stay. We look forward to hosting you on your next trip to Houston.

10/10 Excellent

tarsha, Carencro

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
The team is amazing! Lisa and David are wonderful and they haveade my stay easy. They front desk makes the property better!
Stayed 10 nights in Jan 2024
Response from LQ Teams on Feb 3, 2024
Thank you for staying with us and taking the time to leave a review about your stay. We are so excited to see you again.

4/10 Poor

Cesar

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
building had smelly/dirty carpet. smelles like smoke as well.
Stayed 3 nights in Jan 2024
Response from LQ Teams on Feb 3, 2024
Thank you for staying with Laquinta. Your feedback is very important to us. We have noted your concerns, this will be addressed. We hope you give us the opportunity to serve you.

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lije everything
Stayed 1 night in Jan 2024
Response from LQ Teams on Feb 3, 2024
Thank you for leaving a review about your stay. We look forward to seeing you again.

8/10 Good

David

Stayed 1 night in Jan 2024
Response from LQ Team on Mar 23, 2024
Thank you for staying with us. We apologize you were not completely satisfied with your stay. We hope you stay with us again.

10/10 Excellent

Melvin

Stayed 1 night in Jan 2024
Response from LQ Team on Mar 23, 2024
Thank you for staying with us and taking the time to leave a review about your stay. We look forward to seeing you again.

10/10 Excellent

Kendrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay and customer service
Stayed 2 nights in Jan 2024
Response from LQ Teams on Jan 27, 2024
Thank you for staying with us and taking the time to leave a review about your stay. We look forward to seeing you again.

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Jan 2024
Response from LQ Teams on Jan 27, 2024
Thank you for your review.

8/10 Good

Agueda

Stayed 4 nights in Jan 2024
Response from LQ Teams on Jan 27, 2024
Thank you for your review.

4/10 Poor

Yamiled

Disliked: Cleanliness, property conditions & facilities
The room smell like dirty sinky feet and bathroom smell like roach very disappointing staying there
Stayed 1 night in Jan 2024
Response from LQ Teams on Jan 27, 2024
We're truly sorry to hear about your disappointing experience with the room odor. Your comfort is our priority, and we apologize for falling short in this regard. We take your feedback seriously and will address the issues promptly to ensure a more pleasant stay for future guests. Thank you for bringing it to our attention, and we appreciate your understanding.

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
After reading a lot of negative reviews I was sort of skeptical in staying here, but everything turned out great! The room was clean, the staff was nice and the breakfast was like any ordinary breakfast served at any other La Quinta hotel.
Stayed 2 nights in Jan 2024
Response from LQ Teams on Jan 27, 2024
We appreciate your trust and are thrilled to hear that your stay exceeded expectations! It's wonderful to know the room was clean, the staff was friendly, and the breakfast met your expectations. We hope to have the pleasure of welcoming you back for another positive experience.

10/10 Excellent

Serhat

Stayed 1 night in Jan 2024
Response from LQ TEAM on Feb 16, 2024
Thank you for taking the time to rate us! See you again soon

2/10 Terrible

JAY

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is S**t hole room smells paint is peeling off on the doors check in last night wait 10 minutes for front desk staff to show up breakfast is very poor no smile staff may be over working next day come in the room beds not made towels on the floor no housekeeping was done call front desk no answer and nobody at the front desk
Response from LQ Teams on Jan 27, 2024
We sincerely apologize for the unacceptable experience you had during your stay. Your feedback is concerning, and we take it very seriously. We will investigate the issues you've raised and take immediate action to address and rectify them. Please accept our apologies for falling short of your expectations. We truly value your input and hope to have the opportunity to regain your trust in the future.

8/10 Good

Michael

Liked: Cleanliness, staff & service
We had to extend our stay in Houston and found this La Quinta near the galleria. Food, shopping and drinks all available nearby. The staff was very nice and friendly. They definitely made us feel comfortable and at home. The only downside I have is that the rooms need some updating. We were able to watch some tv before bed but the tv was placed
Stayed 1 night in Jan 2024
Response from LQ Teams on Jan 27, 2024
Thank you for choosing La Quinta near the Galleria for your extended stay in Houston. We're delighted to hear that you enjoyed the convenient location and the hospitality of our staff. Your feedback on the room updating is appreciated, and we'll take it into consideration for future improvements. We look forward to welcoming you back and ensuring your next stay is even more comfortable.

10/10 Excellent

Halid Fahedullah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and quiet. This property is center of galleria and accessible to many places. Best thing is easy parking and staffs are very friendly
Stayed 2 nights in Dec 2023
Response from LQ Teams on Jan 27, 2024
Thank you for choosing our property! We're pleased to hear that you found our location safe, quiet, and conveniently located in the center of the Galleria. It's great to know that easy parking and friendly staff added to your positive experience. We look forward to welcoming you back for another enjoyable stay.

6/10 Okay

George

Traveled with group
Liked: Staff & service
No maid service until day 2 of stay Prostitute in lobby at night. Breakfast bland and no waffle batter left. The place was just okay. I liked the evening security at parking lot.
Stayed 2 nights in Jan 2024
Response from LQ Teams on Jan 27, 2024
We appreciate your feedback and apologize for the inconveniences you faced during your stay. It's regrettable that our maid service was not up to par, and we apologize for the issues with the breakfast and the presence of unauthorized individuals. We're glad to hear that you found comfort in the evening security at the parking lot. Your comments are valuable, and we'll use them to improve our services. We hope to have the opportunity to provide a better experience on your next visit.

2/10 Terrible

Elizabeth

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
falta personal, las habitaciones solo las limpian cada tercer día. el mismo de recepcion es el que atiende el desayuno
Stayed 5 nights in Dec 2023
Response from LQ Teams on Jan 27, 2024
We appreciate your feedback, and we apologize for any inconvenience caused by the cleaning schedule. Your comments are important to us, and we will address these concerns to ensure a more seamless and enjoyable experience for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to improve on your next visit.

6/10 Okay

Chris

It was convenient to areas I was visiting. Property is run down. It needs to be upgraded. Carpet in my room was torn at the entrance to the bathroom. Room was clean. Elevator smelled oily. Staff told me breakfast starts at 8:00AM but when I went down at 7:50 to check with the desk about a question I had, the breakfast was already out and people were already eating.
Stayed 2 nights in Jan 2024
Response from LQ Teams on Jan 27, 2024
Thank you for choosing our hotel and sharing your observations. We appreciate your feedback on the convenience of our location and note your concerns about the property's condition. We apologize for the torn carpet and the oily smell in the elevator. Your comments about the breakfast timing will be addressed with our staff to ensure accurate information is provided. We value your input, and we'll work towards making necessary improvements. We hope to have the opportunity to welcome you back for a more positive experience.