I didn't have problems, my family DID.
Posted Dec 20, 2016 on Hotels
My husband and I didn't really have problems with this hotel, but my family did. His mother, aunt, and uncle ended up in a room that someone had obviously been smoking in-though it was a non-smoking room. When they went to the front desk to complain, (they showed them the roaches they had killed) the lady at the front desk was extremely rude, and told them to "Get the he** out." Yes she actually cussed at them. I believe the manager came up to talk to them and was going to comp one night of their stay, but that is completely unacceptable. You should NEVER have employees cuss or yell (which this woman did) at your customers. They were simply trying to let them know that they were unsatisfied about the whole situation. As I would have been too. They were on the bottom floor, and we were on the second floor, so I'm guessing that mad a bit of difference in the roach problem. Except my own parents were on the 3rd floor, and also found a roach in their room. I was at the hospital most of the stay, as my husband was there to have brain surgery, so it is possible we had something in our room. I just never saw anything the couple of days I was actually there. I'm just extremely upset at how my in-laws were treated by this location. Just letting everyone know, if you have an issue while at this hotel, good luck talking to a polite person about it.