Rude Staff, up all night & given wrong shuttle inf
Posted May 21, 2016 on Hotels
Hotel staff was rude, complained about hours working and acted like we were putting her out just to check in!! She said she wld be the same one on duty in the morning & would tell the airport shuttle we needed them. She gave us the wrong time to be downstairs and said we missed the shuttle. I asked her to call him to come back, she said she did but he was full. So when the shuttle made the 2nd round he said she never called- he wld hv come back. We almost missed our flight because of the extra wait! Also the room curtains were not closeable and we had street lights, pool lights, parking lot lights lighting up our room ALL night! It was difficult to sleep! Hotel was clean enough but I would not stay there again! Nice breakfast.
Comment from Hotel Management
Jun 19, 2016 by AGM, Hotel Management
Thank you for staying with us and taking the time to write about your experience. We are sorry that your stay was not so comfortable as you expected. We value your suggestions. We will ensure that we take your comments seriously and do whatever it takes to provide a better comfortable and safe stay for our valued guests. We hope that you will give us another opportunity to serve you in the future.