Posted Jul 12, 2016
The first room they gave us , the air conditioner was off and the room was at least 80 degrees and humid. We turned it on and it was very noisy. The room did not cool down much so when I checked the air conditioner, the floor was wet. The front desk person acted like I was bothering her when I told her about the problem. They gave us another room and it smelled stale and old. I lost my mouthguard during my stay. The maid might have tossed it or something happened. The owner of the hotel asked housekeeping. They turned the room upside down looking for it and it was not found. The hotel was full so they could not give us a room that did not smell. When I asked the owner about all of it, her first reply was "Do you want to check out?" When I asked for monetary compensation she did take $50 off but told me that if I was that unhappy about the room I should check out. I was a bit surprised at her attitude as I was being polite. But if you look at it from her point of view, she could rent my room for at least $30 more than I was paying for it. I asked her to check the odor. I was informed that "nobody else complained." She did check it and used some room deodorizer on the carpet. I wish her luck with the hotel, but I'm not staying there again.