Outdoor pool, open 10:00 AM to 10:00 PM, sun loungers
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Reviews of La Quinta Inn & Suites by Wyndham Houston New Caney

2.5 out of 5
La Quinta Inn & Suites by Wyndham Houston New Caney
22025 US 59, New Caney, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 368 out of 659 reviews" "
Rating 8 - Good. 182 out of 659 reviews" "
Rating 6 - Okay. 64 out of 659 reviews" "
Rating 4 - Poor. 29 out of 659 reviews" "
Rating 2 - Terrible. 16 out of 659 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Reynaldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice service, good price
Stayed 2 nights in Mar 2024
Response from gm on Apr 11, 2024
Thank you.

10/10 Excellent

Gilbert

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Mar 2024
Response from gm on Apr 11, 2024
Thank you.

10/10 Excellent

Olivia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff that I had an encounter with were very friendly. The time of check in as well as the check out both were an easy process. The room was super clean and neat. We enjoyed our stay very much.
Stayed 2 nights in Mar 2024
Response from gm on Apr 11, 2024
Thank you so much for your appreciation of our amenities and great service here at La Quinta New Caney. We definitely appreciate your loyalty and your business. See you next time!!.

10/10 Excellent

Thomas Patrick

Business traveler
Liked: Amenities
The woman in customer service was excellent
Stayed 2 nights in Mar 2024
Response from gm on Apr 11, 2024
Thank you so much for your appreciation of great service. We definitely appreciate your loyalty and your business. See you next time!!.

10/10 Excellent

Color

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay at this hotel every time I'm in town. Its always an easy, hassle free stay. Always clean, staff is friendly and accomodating. Continental breakfast has a decent variety of hot and quick options (eggs, sausage, buscuits, yogurt, cereal, fruit, etc.). The ONLY issue we had was on the door in the room, checkout time said 12pm, in the lobby there's a sign that says 11am...11am has been the proper time (for approx 2 years) but they havent changed the door signs.
Stayed 3 nights in Mar 2024
Response from gm on Apr 11, 2024
I appreciate you taking the time to tell us about your experience at La Quinta New Caney. Your satisfaction and continued trust in La Quinta Inn and Suites are our top priorities. I look forward to showing you that we’re working hard to make sure each visit meets your expectations and our high standards.Thanks again for your time, and we look forward to seeing you again soon.

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, property conditions & facilities
Quiet stay, breakfast was good for the kids. They had waffles eggs sausage and biscuits.
Stayed 2 nights in Feb 2024
Response from GM on Mar 12, 2024
We are pleased that you enjoyed your stay here with us. We at the La Quinta Houston New Caney aim to please all of our guests.

10/10 Excellent

Lizbeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very nice felt very comfy to stay the rooms were very clean. Overall has a great experience here will come back in the future
Stayed 1 night in Feb 2024
Response from gm on Feb 12, 2024
We are pleased that you enjoyed your stay here with us. We at the La Quinta Houston New Caney aim to please all of our guests.

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is tucked away and adjacent to the interstate and convenient and easily accessible to restaurants
Stayed 1 night in Feb 2024
Response from gm on Feb 12, 2024
This is the experience that we like for all of our guests to have. We would love for you to come back and see us.

8/10 Good

Jennifer

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from gm on Jan 23, 2024
Thank You.

8/10 Good

Vidal

Stayed 2 nights in Jan 2024
Response from gm on Jan 23, 2024
Thank You.

10/10 Excellent

Enrique

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from gm on Jan 23, 2024
Thank You.

10/10 Excellent

Brett

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great very nice employees
Stayed 1 night in Jan 2024
Response from gm on Jan 23, 2024
Thank You.

10/10 Excellent

Rachellee

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy, spacious, and warm.
The front desk clerk was very helpful and answered all of mg questions. I likes the room I stayed in. It was cozy, spacious, and warm.
Stayed 1 night in Jan 2024
Response from gm on Jan 23, 2024
Thank you so much for your appreciation of our amenities and great service. We definitely appreciate your loyalty and your business. See you next time!!.

10/10 Excellent

Hector

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Jan 2024
Response from gm on Jan 23, 2024
Thank You.

10/10 Excellent

Kim

Stayed 1 night in Jan 2024
Response from gm on Jan 23, 2024
Thank You.

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from gm on Jan 23, 2024
Thank You.

8/10 Good

Joseph, Windham

Stayed 3 nights in Dec 2023
Response from gm on Jan 23, 2024
Thank You.

2/10 Terrible

Erick

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities
Dirty
Stayed 1 night in Dec 2023
Response from gm on Feb 12, 2024
I’ve received your review of La Quinta. Looks like we dropped the ball on meeting your expectations.I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation.Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve.

10/10 Excellent

Ashley Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from gm on Jan 23, 2024
Thank You.

4/10 Poor

Becki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from gm on Jan 23, 2024
I’ve read your comments about your stay at La Quinta. WOW – not the type of experience we want you to have! I’m sorry that we didn’t do so for you.

10/10 Excellent

LaTaria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from gm on Jan 23, 2024
Thank You.

8/10 Good

Zachary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Our family stays here a lot while in town! Always a good spot to kick back after a long day!
Stayed 2 nights in Sep 2023
Response from gm on Dec 12, 2023
I appreciate you taking the time to tell us about your experience at La Quinta New Caney. Your satisfaction and continued trust in La Quinta Inn and Suites are our top priorities.

10/10 Excellent

Ed

Stayed 1 night in Dec 2023
Response from gm on Dec 12, 2023
Thank You

2/10 Terrible

Rebecca

Stayed 1 night in Dec 2023
Response from gm on Jan 23, 2024
I’ve read your comments about your stay at La Quinta New Caney. WOW – not the type of experience we want you to have! Our goal is to provide you with a positive, memorable experience each and every time you stay with us as our guest. I’m sorry that we didn’t do so for you.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from gm on Jan 23, 2024
Thank You.

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in easy check out, very friendly!
Stayed 3 nights in Nov 2023
Response from gm on Dec 1, 2023
We are pleased that you enjoyed your stay here with us. We at the La Quinta Houston New Caney aim to please all of our guests.

6/10 Okay

Jean Paul

Liked: Staff & service
Disliked: Cleanliness
Lo cuartos no están muy limpios, todo lo demás super bien.
Stayed 1 night in Nov 2023
Response from gm on Dec 1, 2023
Thanks for taking the time to write about your experiences at our La Quinta. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn and Suites as your choice for lodging accommodations

8/10 Good

Aubrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chemical used to clean bathroom was overpowering and burnt your eyes when entering the room. Had to open the door for awhile to make it tolerable. Stayed 2 nights and was still strong odor in room. Staff was very polite and helpful.
Stayed 2 nights in Nov 2023
Response from gm on Nov 24, 2023
Thanks for taking the time to write about your experiences at our La Quinta. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn and Suites as your choice for lodging accommodations.

10/10 Excellent

Niurka

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended
Stayed 2 nights in Nov 2023
Response from gm on Nov 24, 2023
We are pleased that you enjoyed your stay here with us. We at the La Quinta Houston New Caney aim to please all of our guests.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from gm on Nov 24, 2023
Thank You.

10/10 Excellent

Marilyn

Stayed 1 night in Nov 2023
Response from gm on Dec 1, 2023
Thank you.

10/10 Excellent

Mohamad

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from gm on Nov 5, 2023
Thank you.

10/10 Excellent

Lori

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and close to everything I wanted
Stayed 1 night in Oct 2023
Response from gm on Nov 5, 2023
We are pleased that you enjoyed your stay here with us. We at the La Quinta Houston New Caney aim to please all of our guests.

10/10 Excellent

richard

Stayed 1 night in Oct 2023
Response from gm on Nov 5, 2023
Thank you.

8/10 Good

Norma

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy pocos estacionamientos para los carros
Stayed 1 night in Oct 2023
Response from gm on Nov 5, 2023
Thanks for taking the time to write about your experiences at our New Caney La Quinta. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn and Suites as your choice for lodging accommodations.

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from gm on Nov 5, 2023
Thank you.

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly staff
Stayed 5 nights in Oct 2023
Response from gm on Nov 5, 2023
We are pleased that you enjoyed your stay here with us. We at the La Quinta Houston New Caney aim to please all of our guests

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was safe and even close to the highway
Stayed 2 nights in Oct 2023
Response from gm on Nov 5, 2023
We are pleased that you enjoyed your stay here with us. We at the La Quinta Houston New Caney aim to please all of our guests.

10/10 Excellent

Tim

Traveled with partner
Liked: Staff & service, amenities
Shower curtain was dirty and sheets looked like they hadn't been changed
Stayed 1 night in Sep 2023
Response from gm on Sep 26, 2023
Thanks for taking the time to write about your experiences at our La Quinta. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn and Suites as your choice for lodging accommodations.

10/10 Excellent

Catarino

Stayed 1 night in Sep 2023
Response from gm on Nov 5, 2023
This is the experience that we like for all of our guests to have. We would love for you to come back and see us.

10/10 Excellent

terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from gm on Sep 26, 2023
Thank You.

10/10 Excellent

Alvaro

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over all was a great, Amazing service, beginning to end. Thank you!
Stayed 1 night in Sep 2023
Response from GM on Sep 19, 2023
Thank you so much for your appreciation of our amenities and great service. We definitely appreciate your loyalty and your business. See you next time!!.

10/10 Excellent

Sharonda

Traveled with family
I really enjoyed the hospitality & location
Stayed 2 nights in Sep 2023
Response from GM on Sep 19, 2023
We are pleased that you enjoyed your stay here with us. We at the La Quinta Houston New Caney aim to please all of our guests.

10/10 Excellent

Lear

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean friendly staff
Stayed 1 night in Sep 2023
Response from GM on Sep 19, 2023
Thank you so much for your appreciation of our amenities and great service. We definitely appreciate your loyalty and your business. See you next time!!.

10/10 Excellent

ALBERTO, CARROLLTON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from GM on Sep 19, 2023
We are pleased that you enjoyed your stay here with us. We at the La Quinta Houston New Caney aim to please all of our guests.

10/10 Excellent

Shana

Stayed 1 night in Aug 2023
Response from GM on Sep 19, 2023
We are pleased that you enjoyed your stay here with us. We at the La Quinta Houston New Caney aim to please all of our guests.

10/10 Excellent

Jeremiah

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing that I didn’t like is that the front was a little tight. I drive a dually and wanted to park where vehicle could be seen and just the maneuvering was tight trying to check in but that’s it. Everything else was good. Maybe leave a few bottles of water in the room for the customer. Thanks Laquinta
Stayed 1 night in Aug 2023
Response from gm on Aug 21, 2023
Thanks for taking the time to write about your experiences at our New Caney La Quinta. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn and Suites as your choice for lodging accommodations..

4/10 Poor

Celeste

Liked: Staff & service
Disliked: Property conditions & facilities
I was very disappointed with this hotel.I booked judging from their well placed photos online.When we arrived at the site, the staff was friendly.We were able to get the room we requested.However, when we got to the room, it had a strong distinct smell of a cheap disinfectant that was very off putting and actually magnified the old dingy moldy smell.The carpet is very dirty and I think the source of the awful smell.The soles of our shoes actually got very dark from the carpet.The cabinet door to the room fridge was hanging off and would not close.One of the beds was broken and sagged.The beds were very uncomfortable, they were too firm and we could feel the springs.While we appreciate we got new towels, they were too new that they were not even washed.They smelled like they just came from the store.Ew, I would rather have old but clean towels.I found out after the fact when I needed to dry off. A lot off the lint came off the towel, proving they were new. Easy fix by getting fresh and washed towels from the front desk. On top of that, their washer, the expensive one, is broken.My clothes were sopping wet from it. And I had to spend over $12 to dry my items.That's a rip off and a waste of my money. Sure, it's just $12 but it could have been just $2 to dry my clothes. By the 4th time I was drying them, the dryer smelled like it was burning my clothes.A lot of these issues are easy fixes.New carpeting in the rooms would do a lot to update the whole look and feel of the room.
Stayed 2 nights in Aug 2023
Response from gm on Aug 21, 2023
I’ve received your review of La Quinta. Looks like we dropped the ball on meeting your expectations.I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation.Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve.

10/10 Excellent

Becky

The room was very clean and staff is friendly!
Stayed 4 nights in Aug 2023
Response from gm on Aug 21, 2023
I appreciate you taking the time to tell us about your experience at La Quinta New Caney.

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location ... close to event venue
Stayed 1 night in Aug 2023
Response from gm on Aug 21, 2023
I appreciate you taking the time to tell us about your experience at La Quinta New Caney.