Suite, 2 Queen Beds, Non Smoking | Premium bedding, desk, laptop workspace, blackout drapes

Reviews of La Quinta Inn & Suites by Wyndham The Woodlands/Spring

2.5 out of 5
La Quinta Inn & Suites by Wyndham The Woodlands/Spring
24868 Interstate 45 North, Spring, TX

Reviews

7.4

Good

Rating 10 - Excellent. 395 out of 1000 reviews" "
Rating 8 - Good. 257 out of 1000 reviews" "
Rating 6 - Okay. 123 out of 1000 reviews" "
Rating 4 - Poor. 97 out of 1000 reviews" "
Rating 2 - Terrible. 128 out of 1000 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Mitchell

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The pool was not the best. The hot tub eas disgusting and the main pool looked liked it wasnt cleaned in weeks.
Stayed 5 nights in Apr 2024

4/10 Poor

MARCOS

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Microwave not working and no silverwares in room, when they a mini kitchen.
Stayed 3 nights in Apr 2024
Response from Janel on Apr 21, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Houston North-Spring. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we did not meet all your expectations during your stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

Cindy, Lowell

Traveled with family
Disliked: Staff & service, property conditions & facilities
Other than the room being reasonably clean, the rest of the hotel had a lot to be desired. They do not have blow dryers in the room. You need to get it from the front desk and make sure to return it after your stay or you’ll be charged a fee to have the cleaning staff return it for you. The kitchenette had nothing in it. If you want to cook or heat something up, you again need to go to the front desk and get it to bring to your room. The only cutlery is plastic throw away spoon knives and forks. No utensils to actually cook with. There is no phone in the room. So if there’s a problem, you again need to go down to the front desk. The pool and jacuzzi are unusable. Not only is the water black in the jacuzzi but you need to be able to reach over a fence that is at least 6’ tall to unlatch the gate leading to that area. Most people, including the front desk person can’t do that. So you can’t get in or out of that area unless you’re over 6’ tall.
Stayed 2 nights in Apr 2024
Response from Janel on Apr 14, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Houston North-Spring. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we did not meet all your expectations during your stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Sayla

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible
Stayed 1 night in Apr 2024
Response from Destiny Owens on Apr 12, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Houston North-Spring. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we did not meet all your expectations during your stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Shermaine

Need deposit back into my account
Stayed 1 night in Mar 2024
Response from Janel on Apr 6, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Houston North-Spring. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we did not meet all your expectations during your stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Shad

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fairly rude and the property was definitely try and run down.
Stayed 3 nights in Dec 2023
Response from Janel on Mar 30, 2024
Dear Shad, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Houston North-Spring. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we did not meet all your expectations during your stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely,Janel Romero, AGM

8/10 Good

Vishal

Business traveler
Liked: Cleanliness, staff & service, amenities
Bath tub and door locks required replacement.
Stayed 1 night in Mar 2024
Response from Destiny Owens on Mar 25, 2024
Thank you for taking the time to give us your most honest feedback, as a valued guest we greatly appreciate it.

6/10 Okay

Joyce

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Amenities
Very disappointed the hot tub was not working. Website indicated no issues when I booked, that was the #1 reason I booked with this hotel was that it indicated a hot tub.
Stayed 1 night in Mar 2024
Response from Destiny Owens on Mar 25, 2024
Thank you for your review, we appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you did not have a great experience at our hotel. We have taken your feedback on board and will strive to make improvement accordingly.

2/10 Terrible

Jacob

Stayed 1 night in Mar 2024
Response from Janel on Apr 6, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Houston North-Spring. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we did not meet all your expectations during your stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Katie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so nice and patient with me and my children
Stayed 2 nights in Mar 2024
Response from Destiny Owens on Mar 25, 2024
Thank you for sharing a review of your recent stay at La Quinta Inn & Suites. Our team here is committed to providing great customer service and we are thrilled to hear that we made a good impression on you. We hope you will visit us again soon.

10/10 Excellent

Michael

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my suite, it was very clean appreciated the kitchen space and the bed was very comfortable.
Stayed 1 night in Mar 2024
Response from Destiny Owens on Mar 25, 2024
Maintaining a clean and comfortable environment for our guests is a top priority, and we're delighted that our efforts stood out during your stay. Your compliments about the cleanliness of our facilities are greatly appreciated and provide validation for the hard work our team puts in.

10/10 Excellent

Wes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was kind and courteous.
Stayed 2 nights in Mar 2024
Response from Destiny Owens on Mar 11, 2024
Thank you for taking the time to give us your most honest feedback, as a valued guest we greatly appreciate it. We hope to see you back soon..

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
The location was great for us
Stayed 3 nights in Mar 2024
Response from Destiny Owens on Mar 11, 2024
Thank you for taking the time to give us your most honest feedback, as a valued guest we greatly appreciate it. We hope to see you back soon.

8/10 Good

Alonda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Destiny Owens on Mar 11, 2024
Thank you for taking the time to give us your most honest feedback, as a valued guest we greatly appreciate it. We hope to see you back soon.

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Annie customer service was amazing, I will be back soon thank you 😊
Stayed 1 night in Feb 2024
Response from Destiny Owens on Mar 11, 2024
Thank you very much for your very thorough review. We appreciate your business and taking your valuable time to review our hotel. I will make sure to pass along to Annie the great review you left for her great customer service! We hope to see you back soon.

6/10 Okay

Cynthia

Ok
Stayed 1 night in Dec 2023
Response from Destiny Owens on Mar 11, 2024
Thank you for your review, we appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that we did not meet all your expectations. We have taken your feedback on board and will strive to make improvements accordingly.

2/10 Terrible

Belia

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The stay at this property has been less than pleasing. I became a bit concerned driving up to the hotel as it was a VERY sketchy area and for 3 women traveling, that's concerning. From the minute I checked in, it was one disappointing moment after another. First, when I checked in, I was informed that the hot tub was out of season. That was the MAIN reason I selected this hotel over others and was willing to pay a little extra. Nowhere on the site description did it indicate that the hot tub would be out of season.In addition to that, they rang my debit card for over $100 MORE than the rate I was quoted from Travelocity. I had to bring it to her attention immediately and at first she didn't believe me but regardless she said to come to her when we check out and she would take care of it. She was very apologetic and explained it was a new system and said she would take care of it AFTER we checkout because she didn't want to take any chances of messing it up again. Our AC/Heater didn't work right and we were not able to switch rooms. The ice machine was broken as well. The ice machine wasn't that big of a deal but it was just one more perk that wasn't available. Normally, we are pleased with La Quinta, but unfortunately this location was not up to par.
Stayed 2 nights in Feb 2024
Response from Destiny Owens on Feb 19, 2024
Thank you for your review, we appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you did not have a great experience at our hotel. We have taken your feedback on board and will strive to make improvement accordingly.

8/10 Good

SUSAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet lever was broken.
Stayed 1 night in Feb 2024
Response from Destiny Owens on Feb 12, 2024
Thank you for taking the time to give us your most honest feedback, as a valued guest we greatly appreciate it., I have shared your experience with my executive team, and we will review our options to prevent this experience from occurring in the future.

6/10 Okay

Ana

Business traveler, Traveled with partner
Disliked: Amenities, property conditions & facilities
Hotel is shabby and worn. Towels in my room were thin and raggedy. No iron or ironing board or blowdryer in room.
Stayed 1 night in Feb 2024
Response from Destiny Owens on Feb 12, 2024
Thank you for your review, we appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you did not have a great experience at our hotel. We have taken your feedback on board and will strive to make improvement accordingly.

6/10 Okay

Alondra

Traveled with family and small children, Business traveler
Disliked: Amenities
We found a cockroach
Stayed 2 nights in Jan 2024
Response from Destiny Owens on Jan 15, 2024
Thank you for your review, we appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you did not have a great experience at our hotel. We have taken your feedback on board and will work with our team to ensure improvement accordingly.

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La Quinta Inn & Suites in Spring, Tx
This is was a very good visit to Spring, Texas to visit our family. The hotel was very clean and attractive to look at. The complimentary breakfast was excellent and the coffee was very good. Plenty of parking and very well lit The beds were nice and solid. There was one thing I missed and that was the hair dryer and the pillows were on the hard side. Otherwise, it was and excellent stay and this hotel made it for a very pleasant and comfortable visit.
Stayed 3 nights in Dec 2023
Response from Destiny Owens on Jan 4, 2024
Thank you for sharing a review of your recent stay at La Quinta Inn & Suites. Our team here is committed to providing great customer service and we are thrilled to hear that we made a good impression on you. We hope you will visit us again soon.

10/10 Excellent

Kelon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Destiny Owens on Jan 3, 2024
We loved having you here and we hope to see you again.

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home for the Holidays!!
Very nice place!
Stayed 2 nights in Dec 2023
Response from Destiny Owens on Jan 3, 2024
We loved having you here and we hope to see you again.

10/10 Excellent

Kimberly

Traveled with partner
Liked: Amenities
Had a wonderful stay. Staff was very friendly the room was very nice and clean. Enjoy the stay I would recommend it and I would come back again
Stayed 1 night in Dec 2023
Response from Destiny Owens on Jan 3, 2024
Thank you for your review, we appreciate the time you have taken to provide us with this valuable feedback. We look forward to welcoming you back in the future.

10/10 Excellent

Clarice

Stayed 1 night in Dec 2023
Response from Destiny Owens on Feb 5, 2024
Thank you for sharing a review of your recent stay at La Quinta Inn & Suites. Our team here is committed to providing great customer service and we are thrilled to hear that we made a good impression on you. We hope you will visit us again soon.

10/10 Excellent

Gregg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great breakfast buffet. Halls were bright. Room was clean with adornments.
Stayed 1 night in Dec 2023
Response from Destiny Owens on Jan 4, 2024
We're glad to hear you enjoyed our service and had a comfortable stay. We'll pass on your thanks to our staff. We look forward to welcoming you back in the future.

10/10 Excellent

Lakisha

Traveled with family
Liked: Property conditions & facilities
Would book here again
Stayed 2 nights in Dec 2023
Response from Destiny Owens on Jan 4, 2024
Thank you for taking the time to give us your most honest feedback, as a valued guest we greatly appreciate it. Hope to see you back soon!

8/10 Good

Diana

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Destiny Owens on Jan 4, 2024
We loved having you here and we hope to see you again.

10/10 Excellent

Lauren, San Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and safe
Stayed 1 night in Nov 2023
Response from Destiny Owens on Jan 4, 2024
Thank you for taking the time to give us your most honest feedback, as a valued guest we greatly appreciate it. Hope to see you back soon!

8/10 Good

Terri

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Employees are efficient and quick to respond. The room was comfortable except the couch which had some tears in it. Really liked the availability of plugs next to the bed to charge things.
Stayed 2 nights in Nov 2023

6/10 Okay

Colleen

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
They said have pool and hot tub but close due to cooling down in Texas. But didnt say til after i got there. Something they should have updated there what they have on internet. I thought that was terrible. And now have 50 more dollars out of my account.
Stayed 1 night in Nov 2023
Response from Destiny Owens on Jan 15, 2024
Thank you for taking the time to give us your most honest feedback, as a valued guest we greatly appreciate it.

6/10 Okay

Justin

Traveled with pets, Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
There was a very odd smell throughout the hotel. Kind of an Indian food and Marijuana mix of smells. Walls are so thin, even normal walking produces stampede like noise if someone is in a room above you. Coffee is made incredibly strong/thick, and there are no extended creamer options. Decent option if only needing a place to sleep at night for a day or two.
Stayed 2 nights in Nov 2023
Response from Destiny Owens on Jan 4, 2024
I apologize for your recent experience at my hotel as we failed to meet your standards, I have shared your experience with my team and we will review our options to prevent this experience from occurring in the future.

10/10 Excellent

Sharla

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely one of the best hotels I’ve ever stayed at for that price!!!! Will highly recommend this place to people in the future!! Amazing staff, easy to get too, and right in the heart of the city!!! This is a diamond in the ruff!!!
Stayed 3 nights in Nov 2023

4/10 Poor

Leanna

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Friendly front desk staff but the rooms were dirty with hair in towels and sheets. Overall motel needs an overhaul in updating and a scrub down.
Stayed 1 night in Nov 2023

10/10 Excellent

LAKISHA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Jessica

Liked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Kathryn

Stayed 2 nights in Nov 2023

10/10 Excellent

Monday

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service
Stayed 2 nights in Nov 2023

8/10 Good

CALLIE

Stayed 1 night in Nov 2023
Response from Destiny Owens on Jan 4, 2024
We loved having you here and we hope to see you again.

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities
Nice facility
Stayed 2 nights in Nov 2023

4/10 Poor

Guadalupe, La Marque

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
First room stunk horribly like cigarettes despite it being a non-smoking hotel. We were changed to another room. When we walked in, there was already someone staying in the room. Front desk could only return us to the original room or change our room type to singles. With small children, that wasn't feasible for us. So we had to go back to the smoking room. Asked for some air freshener and was told there wasn't any. He ended up finding a small plug in for us. When we finally opened the sofa bed to set it up, there was some kind of food in the bed. At first it looked like fesces and/or vomit. But it turned out to be some kind of food item. He returned with fresh bedding for the sofa bed and a small spray of room freshener that smelled awful so we did not use it. He did apologize profusely and tried his best to help, but ultimately said he'd ask the manager to refund and/or greatly discount the room for us. Checked out the next morning with the reassurance that we'd be refunded for all the problems.
Stayed 1 night in Nov 2023

4/10 Poor

Cassi

Stayed 2 nights in Nov 2023
Response from Destiny Owens on Jan 4, 2024
I apologize for your recent experience at my hotel as we failed to meet your standards, I have shared your experience with my team and we will review our options to prevent this experience from occurring in the future.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suite was nice and felt more like an apartment (not everyone's preference, but we liked it. ) The only real complaint I have is that the door between the bedroom and main area wouldnt close, or if we did get it to close it would randomly open. Not a major issue for us, but maybe an issue for families or groups.
Stayed 2 nights in Nov 2023

4/10 Poor

Daniel

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Diana

Traveled with partner
Liked: Cleanliness, staff & service
Love the room really good clean and good service
Stayed 1 night in Oct 2023

10/10 Excellent

Taleshae

Stayed 2 nights in Oct 2023

4/10 Poor

David

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Cleanliness of rooms, bad odor
Stayed 1 night in Oct 2023

10/10 Excellent

Jeannette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Breanna

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Adriana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023