Reception
Check availability

Reviews of Summer Hill Inn & Suites

2.5 out of 5
Summer Hill Inn & Suites
5719 Highway 6, Missouri City, TX

Reviews

5.8
Rating 10 - Excellent. 152 out of 612 reviews" "
Rating 8 - Good. 83 out of 612 reviews" "
Rating 6 - Okay. 97 out of 612 reviews" "
Rating 4 - Poor. 79 out of 612 reviews" "
Rating 2 - Terrible. 201 out of 612 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

4.4/10

Amenities

5.8/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed bugs, roaches and drug addicts
Stayed 2 nights in Dec 2023

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Frentres

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel
Stayed 1 night in Dec 2023

4/10 Poor

Yekeen

Dead roaches on the floor. Enough said.
Stayed 3 nights in Nov 2023

2/10 Terrible

Jose

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
My wife and I stay in hotels a lot since we have business locations here in Houston and some in Dallas so go back and foward so we choose hotels at random yet , first time I actually stay in a hotel that my wife tells me she feels unsafe also feels like someone is watching her , she felt uncomfortable . I also noticed that the room was really dirty, would I stay again , no , would I recommend it , better places down the road or across the city so look around but no don’t recommend it .
Stayed 1 night in Nov 2023
Response from Satnam on Nov 14, 2023
Thank you for you're feed, we like to sincerely apologize. We are working hard toward improving the hotel

2/10 Terrible

Alvin

Disliked: Cleanliness, staff & service, property conditions & facilities
Not neat at all. Very dirty .
Response from Satnam on Nov 14, 2023
Than you for you're feed back. Alvin we are in the process of remodeling and improving soon.

6/10 Okay

Carrisha

Stayed 1 night in Nov 2023
Response from Singh on Nov 5, 2023
We appreciate you're business And Thank you for the feed back.

2/10 Terrible

Austin

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont do it!!!
Dirty. Ac boken. Tv barely worked. Worst beds ever. Stinky room and faciliy. Would not recommend
Stayed 3 nights in Oct 2023
Response from Singh on Oct 29, 2023
Thank you for your feedback, your feedback will be shared with the correct department, please accept our apologies.

2/10 Terrible

cake and pastry

Traveled with partner
Disliked: Staff & service, property conditions & facilities
The worst hotel I’ve ever stayed in Houston. I wouldn’t recommend it to anyone. Bad smell all around the hallways. They don’t set up proper room amenities.
Stayed 1 night in Oct 2023
Response from Singh on Oct 26, 2023
Thank you for your feedback, your feedback will be shared with the correct department, please accept our apologies.

6/10 Okay

Ercell

Traveled with partner
Liked: Staff & service, property conditions & facilities
Very comfortable bed & clean . No shampoo/conditioner/ lotion/soap. Safety questionable. Refrig needed to be cleaned. But overall had good stay & we were safe.
Stayed 1 night in Oct 2023
Response from Singh on Oct 26, 2023
Thank you for your feedback, your feedback will be shared with the correct department, please accept our apologies.

2/10 Terrible

Parvez

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad experience smalls very bad in the room commode flush not working properly and it said, free breakfast there is no breakfast false advertisement
Stayed 1 night in Oct 2023
Response from Singh on Oct 29, 2023
Thank you for your feedback, your feedback will be shared with the correct department, we are in the process of remodeling our rooms and please accept our apologies.

2/10 Terrible

Don

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt like anything about the property. There were several broke down cars(sitting there for sometime)on the property. There were young people laughing/talking loudly in hallways late at night. We were told on the first day that if we needed to cancel our reservation(we were awaiting medical decisions for my disabled son) that it wouldnt be a problem in us getting a refund. As of 10/19 no refund nor did anyone return messages(3). This incident has really discouraged me & my son.
Stayed 10 nights in Oct 2023
Response from Singh on Oct 26, 2023
Thank you for your feedback, your feedback will be shared with the correct department, please accept our apologies.

2/10 Terrible

TOM, Dripping Springs

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is run down and in terrible condition. There was no breakfast as was advertised.
Stayed 1 night in Oct 2023
Response from Singh on Oct 26, 2023
Thank you for your feedback, your feedback will be shared with the correct department, please accept our apologies.

2/10 Terrible

TOM, Dripping Springs

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Summer Hill Suite is dirty and run down. I would never stay at this property again.
Stayed 1 night in Oct 2023
Response from Satnam on Oct 26, 2023
Thank you for your feedback, your feedback will be shared with the correct department, please accept our apologies.

2/10 Terrible

Rhea

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was filthy. All three of our rooms and both hallways had debris both in the center and along the edges. 2 rooms had dead cockroaches and the third had a live one. One room had a red and brown bumpy stain on the fitted sheet. The only reason we stayed is because we checked in at nearly 11 pm after traveling with our elderly mother and 6 month old grandbaby. We left the next day and lost the money for second night on all three rooms even though the both the night and day managers had said they woukd refund us for the second night. It was better to lose the money than stay another night.
Stayed 2 nights in Sep 2023
Response from Sing on Sep 29, 2023
Thank you for your feedback, your feedback will be shared with the correct department, please accept our apologies.

4/10 Poor

Jaclynn

Disliked: Cleanliness, property conditions & facilities
Extremely dirty hotel. Run down. Smelt horrible throughout the building.
Stayed 2 nights in Sep 2023
Response from Satnam on Oct 26, 2023
Thank you for your feedback, your feedback will be shared with the correct department, please accept our apologies.

4/10 Poor

Brent

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Needs a remodel and better up keep not worth the price
Stayed 1 night in Sep 2023
Response from Singh on Oct 29, 2023
Thank you for your feedback, your feedback will be shared with the correct department, please accept our apologies.

2/10 Terrible

brandon

Disliked: Staff & service, property conditions & facilities
This place is absolutely disgusting and on top of that they gave keys to my room to other complaining guests who wanted a new room so I had strangers walk into my room at midnight with a key.
Stayed 1 night in Sep 2023
Response from Singh on Oct 26, 2023
Thank you for your feedback, your feedback will be shared with the correct department, please accept our apologies.

2/10 Terrible

Citterece

Traveled with pets
Disliked: Amenities
There was roaches on the wall. The door didn’t lock and the toilet ran. I was awful. Run run never ever stay here. Ever!!! It is a scary place. I can even imagine eating food out of this place. You will probably die . Don’t ever ever ever stay here even if it is free. Remember run run
Stayed 1 night in Aug 2023

6/10 Okay

Walter, Fresno

....
Stayed 1 night in Aug 2023

2/10 Terrible

Monique

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

2/10 Terrible

julie

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Where do I start? The room was not ready at 4:15 but the hotel was mostly empty (no cars in parking lot). When we were able to check in our bed was only made with a sheet, we found the bed spread in the closet and made our own bed. There were no cups, ice buckets or any other containers to hold water. No door knob on the bathroom door. The floor was moist and sticky. The smell in the entire place was moldy and gross. The "indoor pool" looked like a half cleaned toilet. No one available to tell our concerns to when we checked out and we waited at desk for 20 min. Oh and no phone in room. My parents live in the area and I have stayed at other hotels in the area and this is the only one that is bad. This is a great area but crappy hotel.
Stayed 1 night in Jul 2023
Response from Singh on Oct 29, 2023
Thank you for your feedback, your feedback will be shared with the correct department, please accept our apologies.

10/10 Excellent

Anjanae

Stayed 1 night in Jul 2023

4/10 Poor

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
That’s the carpet beside the chair
Closet
Bathroom door handle
Door safety inside is broken. There is a lot more but those are like my most concern.
Stayed 1 night in Jul 2023

10/10 Excellent

dean

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Laquisia

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Sheets and towels were stained but clean. Shower doors were not clean. The pool/hot tub were "under maintenance". No breakfast only coffee. Halls were hot and with dirty floors especially the elevator door track. Roaches in the room. Uneven floor in room. Not as advertised.
Stayed 1 night in Jul 2023
Response from Singh on Oct 29, 2023
Thank you for your feedback, your feedback will be shared with the correct department, please accept our apologies.

10/10 Excellent

Ross

Stayed 1 night in Jul 2023

2/10 Terrible

Binayak

Stayed 1 night in Jul 2023

2/10 Terrible

Edgardo, NAPLES

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The place is very dirty even the pillows, blankets and towels, smells to fecal heces
Stayed 1 night in Jul 2023

4/10 Poor

Bridget

Traveled with family
Property was not what we expected!!!
Stayed 1 night in Apr 2023

2/10 Terrible

Miriam

Disliked: Cleanliness, staff & service, property conditions & facilities
the property was old, door handles in room broken, door keys would not work had to get it switched multiple times, rooms were not stocked or cleaned
Stayed 2 nights in Jun 2023

2/10 Terrible

DeShandra

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place was disgusting. Smelled, filthy, roaches. Never have I paid for poor quality!!!
Stayed 1 night in Jun 2023

2/10 Terrible

DeShandra

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the worst Hotel I’ve ever stayed in. Air conditioner wasn’t working. Moved us to a worst room. Filthy, roaches, bed linen disgusting, hotel smelled horrible. Pool hadn’t been cleaned in forever.
Stayed 2 nights in Jun 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Absolutely horrible. Couldn’t believe what I was seeing. We get to our room as soon as the door open roaches scatter across the floor. Some on the walls and everything. Immediately got me refund and gtf outta there
Stayed 1 night in Jun 2023

2/10 Terrible

Omar

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

4/10 Poor

Evelyn, Ringgold

Stayed 1 night in Apr 2023

2/10 Terrible

james

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
i didn't like anything, the room was filthy, had roaches---need i say noe.
Stayed 2 nights in Jun 2023

6/10 Okay

Isar aderian

Disliked: Property conditions & facilities
Too dirty
Stayed 1 night in May 2023

6/10 Okay

Isar aderian

Disliked: Cleanliness, property conditions & facilities
I like just cheap. Near to store and restaurant
Stayed 2 nights in May 2023

2/10 Terrible

Luciana

Disliked: Cleanliness, property conditions & facilities
This hotel is raggedy. They put me in a room with all the wires sticking out the ac unit. The sheets were dirty on the bed. I asked for another room. The sheets were dirty. I asked for more sheets and towels and never gotten them. They had the lawnmower in the dining area. We only stayed one night out of the three.
Stayed 3 nights in May 2023

2/10 Terrible

Mary

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay there!
Terrible experience. When we got to our room there were no towels, no soap, no remote for the tv, unusable ice machine, no blanket on the bed. They did bring towels, but not enough, said they had no more. We found roaches in the room. Breakfast was advertised and it was bite sized muffins and coffee. In the morning two employees or guests were screaming at each other in the lobby and the manager was just standing there watching them. He did give us a refund for the second night we had booked and a partial refund for the night we stayed. I had the feeling we were the only guests there and we were in a halfway house. It was very uncomfortable.
Stayed 2 nights in May 2023

8/10 Good

Justice

Stayed 1 night in May 2023

2/10 Terrible

Morgan

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The room was filthy like no one had properly cleaned it in months. My bed had cigarette burns in it and I killed a bug while I was there. Our room also was missing the deadbolt so we didn’t feel safe . We ended up leaving in the middle of the night. Luckily we were able to get a refund. Don’t stay here it’s really gross.
Stayed 1 night in Apr 2023

2/10 Terrible

Dondreae

Stayed 1 night in Apr 2023

6/10 Okay

Aurora Denise

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Lots of stains and weird smells, hotel was dirty and things didn’t work properly (A/C, tv, broken chair, lamp)
Stayed 1 night in Apr 2023

4/10 Poor

Flavio

Stayed 1 night in Apr 2023

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, room comfort
Could be cleaner
I stayed here for one night on a business trip and the desk was useful! The bed was comfortable with extra pillows! The shower doors looked like they had not been cleaned in six months though, and there were three small roaches frequenting the bathroom, so I didn’t even want to shower there. There was a coffee pot in the room, but no coffee pods or packets. They do have 24/7 coffee in the lobby though.
Stayed 1 night in Mar 2023

2/10 Terrible

Lannette

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
ROACHES EVERYWHERE CIGARETTE BURNS IN SHEETS. NO ICE BUCKETS, THEY TRIED TO GIVE US ICE IN A WALMART BAG. ABSOLUTELY DISGUSTING YOU ARE BETTER OFF AT A SHELTER
Stayed 5 nights in Feb 2023

2/10 Terrible

Daryl

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unsafe parking lot with limited lighting. Dirty and broken down everywhere. Rude front desk. Molded shower curtain in bathroom. Towels dirty, sheets dirty. No remote for the TV in the room at all. Broken microwave. Smelled awful throughout the hotel.
Stayed 1 night in Feb 2023