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Reviews of Magnolia Hotel Houston, A Tribute Portfolio Hotel

4 out of 5
Magnolia Hotel Houston, A Tribute Portfolio Hotel
1100 Texas St, Houston, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 680 out of 1003 reviews" "
Rating 8 - Good. 188 out of 1003 reviews" "
Rating 6 - Okay. 71 out of 1003 reviews" "
Rating 4 - Poor. 32 out of 1003 reviews" "
Rating 2 - Terrible. 32 out of 1003 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Philip, Bainbridge Island

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic views of the Houston from our room and the rooftop pool.
Stayed 2 nights in Apr 2024

10/10 Excellent

Curtis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The tremendous friendliness of the staff!! From the very first moments of arrival, people smiled and were very helpful! The most positive experience I have ever had in a hotel stay!! 😀
Stayed 1 night in Apr 2024
Response from Jason H, General Manager on Apr 15, 2024
Thank you for choosing to stay with us and for the great review. We can't wait to welcome you back when you are back in Houston.

10/10 Excellent

Silvana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Jason H, General Manager on Apr 15, 2024
Thank you for choosing to stay with us and for the great review. We can't wait to welcome you back when you are back in Houston.

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No ice machine on every floor was a lil odd but not an inconvenience
Stayed 6 nights in Mar 2024
Response from Jason H, General Manager on Apr 15, 2024
Thank you for choosing to stay with us and for the great review. We can't wait to welcome you back when you are back in Houston.

10/10 Excellent

Jesse Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff
Stayed 1 night in Apr 2024
Response from Jason H, General Manager on Apr 15, 2024
Thank you for choosing to stay with us and for the great review. We can't wait to welcome you back when you are back in Houston.

10/10 Excellent

Donnie R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Jason H, General Manager on Apr 15, 2024
Thank you for choosing to stay with us and for the great review. We can't wait to welcome you back when you are back in Houston.

10/10 Excellent

Trinity

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 3 nights in Mar 2024
Response from Jason H, General Manager on Apr 4, 2024
Thank you very much for staying with us and for the lovely review! We look forward to hosting you again when you are back in town.

10/10 Excellent

Nicholas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and respectable hotel
Stayed 1 night in Mar 2024
Response from Jason H, General Manager on Apr 1, 2024
Thank you for staying with us and for the nice review! Come see us again when you return to Downtown Houston.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jason H, General Manager on Apr 1, 2024
Thank you for staying with us and for the great review! Please come see us again when your travels return to Downtown Houston.

6/10 Okay

Juan

Traveled with family
Liked: Staff & service, amenities
Found several items of trash, it looked like the sheets were not changed!!
Stayed 2 nights in Mar 2024
Response from Jason H, General Manager on Apr 1, 2024
Thank you for staying with us and for leaving your feedback. We would like to apologize that your accommodations did not meet your expectations. We are positive we can do better on a future visit. Please come see us again when you are back in Houston.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean. Pool on top floor has nice view of downtown. Staff was polite and willing to help. I used valet when I got there and didn’t need my truck till I left 3 days later. Truck was in same condition as I left it and the valet bill was taken care of by by hotel during checkout. A variety of dining options in walking distance from fast food to nice Brazilian steak house. I recommend moonshiners if you have weakness for southern fried.
Stayed 3 nights in Mar 2024
Response from Jason H, General Manager on Mar 28, 2024
Thank you very much for staying with us and for sharing such a wonderful review. We look forward to hosting you again when you are back in Houston.

8/10 Good

Barbara and Paul, Nacogdoches

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, close to the theater and performance center.
Stayed 2 nights in Mar 2024
Response from Jason H, General Manager on Mar 25, 2024
Thank you very much for staying with us and for leaving a review. We hope to see you again when you are back in Houston.

10/10 Excellent

Joseph, Mountain Home

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodation was charming and clean, and the staff was most helpful and accommodating. I would use this facility again, if ever in the downtown Houston area.
Stayed 3 nights in Mar 2024
Response from Jason H, General Manager on Mar 21, 2024
Thank you very much for your feedback and for choosing to stay with us. Great to hear you had a wonderful stay and that we have earned your future business.

10/10 Excellent

lindsay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 2 nights in Mar 2024
Response from Jason H, General Manager on Mar 19, 2024
Thank you very much for staying with us and for the great review! We hope to see you when you are back in Houston.

10/10 Excellent

Mary

Stayed 3 nights in Mar 2024
Response from Jason H, General Manager on Apr 15, 2024
Thank you for choosing to stay with us and for the great review. We can't wait to welcome you back when you are back in Houston.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jason H, General Manager on Mar 19, 2024
Thank you very much for staying with us and for the great review. Please come see us again when you are back in Houston.

10/10 Excellent

Lagacia Chare, Lincoln

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay
Stayed 4 nights in Mar 2024
Response from Jason H, General Manager on Mar 18, 2024
Thank you very much for staying with us and for the great review. Come see us again when you are back in the area.

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jason H, General Manager on Mar 18, 2024
Thank you very much for staying with us and for the great review. Come see us again when you are back in Houston.

10/10 Excellent

Megan

Stayed 4 nights in Mar 2024
Response from Jason H, General Manager on Apr 4, 2024
Thank you very much for staying with us and for the excellent review! We look forward to hosting you again when you are back in town.

8/10 Good

Micaela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the most part the property was very nice, staff was very accommodating and the bar area is excellent. However, the water temperature was HOT. We ran it at the coldest temperature and still had to run to the ice machine to get ice to cool it down and only about 5 buckets of ice later was is cool enough. And be cautious about where you park around the hotel. We parked on the side street and our car was broken in to.
Stayed 1 night in Mar 2024
Response from Northon Holiday on Mar 13, 2024
Dear Micaela,On behalf of the entire hotel team, I want to thank you for sharing about great experience. we apologize for the water incident and will make measure to correct it for future stays. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Kirstie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel- amazing staff!
Stayed 1 night in Mar 2024
Response from Northon Holiday on Mar 13, 2024
Dear Roger Clark,On behalf of the entire hotel team, I want to thank you for sharing about great experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

8/10 Good

Thomas, Austin

Stayed 2 nights in Mar 2024
Response from Northon Holiday on Mar 13, 2024
Dear Roger Clark,On behalf of the entire hotel team, I want to thank you for sharing about great experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

6/10 Okay

Tawny

Stayed 3 nights in Feb 2024
Response from Jason H, General Manager on Mar 20, 2024
Thank you for choosing to stay with us and for the review. We would like to apologize that you did not have a great stay. Please come see us again as we are positive that we can not only meet but exceed your expectations on a return visit.

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jason H, General Manager on Feb 26, 2024
Thank you very much for staying with us and for such a great review! Come see us again when your travels return to Houston.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Jason H, General Manager on Feb 26, 2024
Thank you very much for staying with us and for such a great review! Come see us again when your travels return to Houston.

10/10 Excellent

Akeia

Stayed 1 night in Feb 2024
Response from Jason H, General Manager on Mar 21, 2024
Thank you very much for choosing to stay with us and for the great review. Come see us again when you are back in town.

8/10 Good

Peggy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
If you are coming to the arts area for a show this hotel is reasonably priced, near all the other hotels and all the theaters. The guys and gals who ran the valet service were johnny on the spot. There were several groups and events here so the food and beverage service were not really available; we used other hotels for that.
Stayed 2 nights in Jan 2024
Response from Jason H, General Manager on Feb 5, 2024
Thank you very much for staying with us and for your detailed review. We are glad to see you enjoyed your stay and your experience with our valet services. Come see us again soon when your travels return to Houston.

10/10 Excellent

Jenna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this hotel for a week in a 2 queen bedroom with one of my friends for a birthday staycation. The room was very clean, staff was very kind and sweet and the hotel smelled amazing upon entering. We included breakfast in our stay which was so yummy and worth it everyday! I will definitely be staying at this hotel in the future. There is a parking garage located just across from the hotel. Food options are available all around and within walking distance. I also went to an NBA game, this hotel is very close to the Toyota center so it was quick and easy to get there! My only comment is for the rooms to have a mini fridge- not sure if the upgraded rooms have this but I will be sure to get a room with a fridge for my next stay.
Stayed 5 nights in Jan 2024
Response from Jason H, General Manager on Jan 25, 2024
Thank you very much for staying with us and for leaving such a detailed and great review. We are happy to mention that all of our guest rooms will have refrigerators as we only have approximately 30 rooms left to install them in. Thank you again and we hope to see you when you are back in Houston.

8/10 Good

Aaron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and walkable to the convention center.
Stayed 2 nights in Jan 2024
Response from Jason H, General Manager on Jan 22, 2024
Thank you very much for staying with us and for the nice review. We are glad you enjoyed your stay overall and we do hope to welcome you back when your travels return to Houston.

4/10 Poor

Ruben

Traveled with family
Stayed 2 nights in Jan 2024
Response from Jason H, General Manager on Jan 22, 2024
Thank you very much for staying with us and for leaving your feedback. We are sorry that we fell short of your expectations during your visit. We are positive we can not only meet but exceed your every expectation on a return visit.

10/10 Excellent

Lucas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magnolia was a very nice hotel, Convienitent walk to Convention Center and the Start line for the Marathon is right outside the door. Valet service was excellent as well.
Stayed 1 night in Jan 2024
Response from Jason H, General Manager on Jan 22, 2024
Thank you very much for staying with us and for the excellent review. We hope to welcome you back when your travels return to Houston.

8/10 Good

CELSO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jason H, General Manager on Jan 10, 2024
Thank you very much for staying with us and for leaving a review. Come see us again when you return to Houston.

8/10 Good

Annalise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

8/10 Good

Lateef

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Dec 2023
Response from Jason H, General Manager on Jan 8, 2024
Thank you for choosing to stay with us and for the feedback. We would love the opportunity to welcome you back and improve your rating to a 5.

10/10 Excellent

Vere

Traveled with family
Faculty, location and staff.
Stayed 6 nights in Dec 2023
Response from Jason H, General Manager on Jan 8, 2024
Thank you for staying with us and for leaving the great review! We can't wait to welcome you back when you return to Houston.

10/10 Excellent

Teresa, Sheridan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Northon Holiday on Jan 6, 2024
Teresa,Thankyou so much for allowing us to host your stay. Also, for sharing your experience. Just know that your experience is very important to us. If you need anything in the future please let us know.We will see you on your next stay!

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good experience for 3 nights
Stayed 3 nights in Dec 2023
Response from Jason H, General Manager on Jan 4, 2024
Thank you very much for staying with us and for sharing your experience. It is great to see that you had a very good experience, and we hope to welcome you back soon.

6/10 Okay

Jason

Traveled with partner
Room is a little plain and dated carpet. Small tv but the room is spacious. Just a little pricey for bare amenities offered. Valet parking is $50 for one night which is highway robbery.
Stayed 1 night in Dec 2023
Response from Jason H, General Manager on Dec 30, 2023
Thank you very much for staying with us and for taking the time to share your experience. We have shared your feedback with the hotel team to ensure we continue to improve our service and amenities. We do hope to welcome you back when your travels return to Downtown Houston.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel!
Stayed 1 night in Dec 2023
Response from Jason H, General Manager on Dec 30, 2023
Thank you very much for choosing to stay with us and for the great review. We hope to welcome you back when your travels return to Houston.

10/10 Excellent

Yining

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Jason H, General Manager on Dec 30, 2023
Thank you very much for staying with us and for leaving the perfect review. We can't wait to welcome you back when you return to Downtown Houston.

6/10 Okay

Robin

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Jason H, General Manager on Dec 30, 2023
Thank you for staying with us and for leaving a review. We appreciate you choosing us and are positive we can improve your overall rating on a return visit.

6/10 Okay

Delisa

Disliked: Staff & service, property conditions & facilities
The room was not to my expectation. I advised the front desk agent that there was a smell and she stated she could have some spray and while it helped in the short term the smell came back . Also the heat in the room did not work properly and there were several lights not working as well. I believe the employee gave me one of the more run down rooms because I booked through 3rd party. I have always stayed in quality rooms and I expect my room to match the rating of the hotel.
Stayed 3 nights in Dec 2023
Response from Jason H, General Manager on Dec 21, 2023
Thank you very much for staying with us and for leaving a review. I have shared your feedback with the team to ensure that room is looked at and any necessary improvements are made. Rest assured; we would not check a guest into a lesser room due to a 3rd party booking. We do hope to welcome you back as we are positive, we can not only meet but exceed your expectations on a return visit.

8/10 Good

Cynthia

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel and hotel staff were good. Bartender was not very personable. Area around hotel is sketchy but it is downtown Houston!
Stayed 1 night in Dec 2023
Response from Jason H, General Manager on Dec 20, 2023
Thank you for staying with us and for taking the time to share your experience. We are glad to see that you enjoyed your stay, and we will be sure to follow up with the bartender that was not very personable. We do hope to welcome you back when your travels return to Houston.

10/10 Excellent

Helen

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was wonderful, clean easy to get to from airport and once we found our bearings some really nice places to eat. Skip the buffet and order from the menu
Stayed 3 nights in Dec 2023
Response from Jason H, General Manager on Dec 18, 2023
Thank you for choosing to stay with us and for the great review. We hope to welcome you back when your travels return to Downtown Houston.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Jason H, General Manager on Dec 12, 2023
Thank you very much for staying with us and for rating our hotel. We would love the opportunity to host you again and grow your score on a return visit.

4/10 Poor

Teresa

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The staff was friendly. However the room and bathroom were small and the floors were old and dirty. Bed's uncomfortable, the bed frame was broken on my bed. I read that in 2019 this hotel was remodeled, we must have had a room from the early 1990's. Pictures of the pool and hot tub must have been taken 10 years ago; although, the view was spectacular. I would have expected this type of room at a much less expensive hotel. I thought the more money I spent the better quality and cleanliness, usually that is the case, I do travel. I was highly disappointed!
Stayed 1 night in Dec 2023
Response from Jason H, General Manager on Dec 12, 2023
Thank you very much for choosing to stay with us and for the feedback. We apologize that you did not have a great a stay with us and understand that we may not be your hotel of choice. We do hope to welcome you back on a return visit as we are positive, we can not only meet but exceed your expectations.

10/10 Excellent

Hayley

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the fourth time in the past six months that I have stayed at the Magnolia Hotel by Marriott Bonvoy! It is BEST choice for accommodations when staying and playing in Houston, Texas!
Stayed 1 night in Dec 2023
Response from Jason H, General Manager on Dec 11, 2023
Thank you very much for staying with us and for the great review. We can't wait to welcome you back when you return to Downtown Houston.

8/10 Good

Michael Brown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jason H, General Manager on Dec 7, 2023
Thank you for choosing to stay with us and for the review. We do hope to welcome you back and earn a 5 star rating on your next visit.

8/10 Good

millicent

Stayed 4 nights in Nov 2023
Response from Jason H, General Manager on Dec 7, 2023
Thank you for staying with us and for sharing your rating. We appreciate your feedback and hope to improve on your overall experience. Come see us again when you are back in Houston.

10/10 Excellent

Joyce

Traveled with group
We were pleasantly surprised with the quality of the service we received during our stay. The valets were incredibly helpful with providing directions to our destinations. The front desk staff were pleasant, however, we were surprised when one person couldn’t provide information which should have been known when working at the front desk. Again, I have to commend the valet as he was able to answer my question.
Stayed 3 nights in Dec 2023
Response from Jason H, General Manager on Dec 7, 2023
Thank you for staying with us and for the detailed review. We have shared your feedback with the valet and the front desk leadership teams to ensure that it is celebrated along with ensuring that it is addressed for future interactions. We hope to welcome you back when you return to Houston.