Nice, reception staff not very helpful.
Posted Jan 11, 2016 on Wotif
Reception staff not helpful, the room was nice, big and clean, but there was an ongoing motor noise in room, and a tapping noise, we couldn't work out what it was, but sounded like it came from top floor. I did ask to be moved, before unpacking, as I am a very light sleeper, but they said they had no more rooms available. Asked 2 day staff for a map of Houston, as we wanted to go to downtown, they could not help, one said, there was a huge map on wall, like ok, can we take it with us. Again, they had no interest in helping, not the best service. They are there to accommodate people using their medical center, why advertise for travellers, if not wanting to help us. Disappointing when you come from so far away, and you get this unwelcomed feeling.