Ratings based on 259 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified ReviewsThey paid and stayed. We double-checked.
by A verified traveler from H
Lovely hotel, clean, fresh, staff was friendly.Posted May 17, 2016
The front desk agent was super nice. When I told him it was my daughters birthday he sent up chocolate covered strawberries as a present. :)
by A verified traveler from Sugar Land, Tx
Luxury room hotelPosted May 3, 2016
Hotel was clean. Staff friendly; but can be rude. Beds not comfortable. Rugs on floor in room very ruff and uncomfortable to walk on with bare feet. Amenities good. But hotel rooms not worth $350.00 a day. Not a luxury hotel.
Comment from Hotel Management
May 18, 2016 by Mike, Hotel Management
Dear Carolyn, Thank you for your comments. I do apologize for any rude service you received during your stay with us. We pride ourselves on providing the best customer service in the area and I do apologize for missing the mark. I have shared your comments with our management team so that we can continue to train our team members and make sure this does not occur again in the future. Sincerely, Mike - Guest Services
by Curt from Missouri City, TX
Waste of money! Stay elsewhere!Posted Apr 27, 2016 on Hotels
Stayed one night with my after our Wedding. Paid for a Concierge Level Room but had to ask 3x to get the room key to work for the Concierge Lounge! The fridge was completely empty, no drinks or snacks in it. We didn't get to our room until after 11pm and had no access to the Concierge Lounge as it closes at 10pm, which the Front Desk didn't know about. I called down for some bottled water as I told them that I couldn't get into the Concierge Lounge (meaning it was closed). They sent up 2 bottles of water and new room keys with access to the Lounge. I told them that the lounge is closed. Well, the next morning, we couldn't get into the Lounge because they programmed the key wrong, so we missed our breakfast as we had plans to meet friends. The bed was lumpy and the pillows were like jello wrapped in a pillowcase! Neither my bride or myself could sleep good and were wondering why we spent over $300 for this room! Complete waste of money. I've always had great experiences with Marriott hotels up until now. On the upside, the hotel mgt did leave a bottle of Champagne and a cheese, sausage, cracker plate as a gift for us newlyweds. That was very nice. I give credit where it is due.
Comment from Hotel Management
Jul 23, 2016 by Mike, Hotel Management
Dear Curt, Thank you for your comments. I do apologize for any inconveniences you experienced at the Marriott especially since it was following your wedding day. We pride ourselves on providing first in class customer service and accommodations and I do apologize for falling short of that. Your comments have been discussed with all managers so that we can make sure these issues do not occur again in the future. Thank you again for staying with us and congratulations on your wedding. Sincerely, Mike - Guest Services
by A verified traveler
Posted Apr 13, 2016 on Hotels
Great hotel in suar land town squarePosted Apr 13, 2016 on Hotels
Really enjoyed the hotel. The rooms were updated and comfortable. The staff was professional and vey friendly. The only negative comment I have for the hotel is the walls between rooms are very thin. I could hear everything (conversations, coughing, ect) on both sides and above the room. Just keep television or music on:) Otherwise the hotel is a great stay in sugar land.
by Louis from Dallas
Posted Mar 14, 2016 on Hotels
by Thomas from Singapore
Repeat in HoustonPosted Feb 29, 2016 on Hotels
Appreciated a hand shower option.. Rooms freezibg cold and needed to turn on the heater.. TV PROGRAMS poorvas Hilton group is better with cable TV..
by George from New York
Posted Jan 18, 2016 on Hotels
I was there for work. They did a great job making sure things I need it was available.
Posted Jan 14, 2016 on Hotels
Great location, but not worth approx $300 a night.
by Theresa from MS
Posted Jan 5, 2016 on Hotels