Ratings based on 1,025 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Service was excellent.

Posted Aug 31, 2015
I was impressed wit willingness of the staff to go the extra mile to meet m needs. I was using a walker and every one went out of their wa to ease my situation.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

wonderful stay

Posted Aug 29, 2015
Pros: The soft beds and cleanliness.
Location: Great location near shopping centers and restaurants
My stay was wonderful. The staff provided assistance at every turn.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Consistently a great experience

Posted Aug 20, 2015
I stay at this hotel a couple times a month for business. The service, cleanliness and comfort of the rooms are consistently excellent.
1 out of 5
by A verified traveler from a

The ac wasn't working, the hotel location is bad

Posted Aug 14, 2015
Terrible stay I couln't sleep all night hotel installation is old
3 out of 5
by A verified traveler

Hi quality hotel but a few problems

Posted Aug 7, 2015
The lobby and the features of the hotel room were great but the comforters on the best weren't the best.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 6, 2015
Pros: food and service was very good
no robes in room as advertised. charged us for inter-net we didn't sign up for. check out was very slow waited 15 to 20 minutes in line.
3 out of 5
by A verified traveler from Dallas, TX

Upgrade/parking/wi-fi fees

Posted Aug 2, 2015
Upgrade was not worth the extra fee and did not like I had to pay for parking. Hotel should provide parking for customers at no additional charge. Also, it should provide free wi-fi access as most venues do.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Great hotel in the centre of the city

Posted Jul 29, 2015
Went for work. Relaxing and convenient with great staff.
2 out of 5
by A verified traveler

Nice hotel Good location Horrible guest service

Posted Jul 12, 2015
People yelling and fighting in the middle of the night. The next day switched room and floor and the same thing happened. I call front desk said they would send security. After a hour of this chaos still no one came. So called again and front desk was rude and told me they already sent someone up.
2 out of 5
Recommended
for Couples
by joseph from Brick NJ

Don't get what you paid for

Posted Jun 4, 2015 on Hotels
We booked a king room and paid extra for premier room. However we were given a standard room with two doubles. They claimed since we booked through a third party (hotels.com) our room selection was a preference not a guarantee. However I showed them the confirmation from hotels.com. They still said they had absolutely no king beds for that first night. I was able to at least convince them to move us into a premier room albeit 2 doubles beds. It was pretty awful considering it was a weekend trip with my girlfriend. They said to try the next day to be moved into a king. The next day I had to explain the whole thing all over again to the front desk and then they tried to charge me $10 to upgrade to premier, but I refused and explained I already paid for it. They eventually gave in and out me in my correct room. However they were rather lazy and made me go to the front desk to get a new key. I recently stayed in another hotel (royal sonesta) and had to get my room switched, and they were courteous enough to bring the key to my hotel room. They didn't offer to help move luggage, not that I needed it, but it's a standard courtesy. They kept trying to blame me for the wrong room because I used hotels.com rather than booking directly with them. It is their fault for their miscommunication with their business partner, not mine. The customer service is quite poor.