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Reviews of Hotel Bliss Kemah

2 out of 5
Hotel Bliss Kemah
1411 Highway 146, Kemah, TX

Reviews

7.2

Good

Rating 10 - Excellent. 118 out of 414 reviews" "
Rating 8 - Good. 137 out of 414 reviews" "
Rating 6 - Okay. 74 out of 414 reviews" "
Rating 4 - Poor. 36 out of 414 reviews" "
Rating 2 - Terrible. 49 out of 414 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Jocyline

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 15, 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Infinity place to stay
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 12, 2024
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

2/10 Terrible

Erika

Nasty old property.. terrible room uncomfortable bed nasty smell to the room nasty dirty sheets wit cigarette holes in blankets
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 8, 2024
Dear Guest,I apologize for the disappointing experience you had during your stay. Your feedback is extremely valuable, and I'm sorry we fell short of your expectations. Rest assured, we will address these issues promptly to ensure improvements are made. Please accept our apologies, and we hope to have the opportunity to regain your trust in the future.

10/10 Excellent

Karlyn Jill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and has everything you need
Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 5, 2024
Dear Guest,Thank you so much for your kind words and for recognizing our efforts to provide a clean and exceptional experience for our guests. We take great pride in delivering outstanding service, and we truly appreciate your feedback. We look forward to welcoming you back for another wonderful stay!

2/10 Terrible

Ciera

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was smelling like smoke and the bed blankets have holes the online pictures don’t look like it said
Stayed 1 night in Mar 2024

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean and safe property in a beautiful location by the Bay. Fantastic value for the money!
Stayed 1 night in Mar 2024

2/10 Terrible

Brekin

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hair in the shower stuff In the beds
Stayed 1 night in Mar 2024

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2024

2/10 Terrible

Bonnie

Stayed 1 night in Dec 2023

6/10 Okay

Franshesca

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
....
Stayed 1 night in Oct 2023

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Jabrea

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel room on the inside.
Stayed 1 night in Jan 2024

8/10 Good

Landon

Liked: Cleanliness, staff & service
Couple's retreat
room and property were clean. you can tell that the property is older and re modeled but still charming. The bedding was dated but clean. The pillows were flat and need to be replaced in my opinion. Everything else was just fine for our needs. The guy working the desk when I checked in helped me extend our stay an extra night and was happy to help. Thank you!
Stayed 2 nights in Jan 2024

10/10 Excellent

Tariq

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Anthony

Traveled with partner
Disliked: Amenities, property conditions & facilities
I feel this property is over charging customers, my ac was broken, the refrigerator leaked on the floor since the time we walked in, no lock on doors, everything was rusty, coffee machine has so much dust on it nobody would touch it, walls are paper thin, the property was clean and staff was nice, but we wouldn't stay again
Stayed 1 night in Dec 2023

10/10 Excellent

Claudia

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Affordable and very close to the boardwalk.
Stayed 1 night in Dec 2023

6/10 Okay

Trina

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible
The first room issued to me when I opened the door I was greeted by a barking dog and the loud odor of nicotine. I was given a 2nd room where the loud odor of nicotine greeted me again. There was a dirty towel hanging in the bathroom. The floors were filthy. I was then issued a 3rd room. The floors and the bathroom were clean. The sheets were stained and there was hair under the sheets.
Dirty floors
Dirty towel
Ironing board?
Dirty floor
Stayed 1 night in Dec 2023

4/10 Poor

Patricia

Disliked: Amenities

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Modesta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Tim on Dec 8, 2023
Hi, Modesta! Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Tim

10/10 Excellent

Sandra

Stayed 1 night in Nov 2023

8/10 Good

Ron

Traveled with partner
Liked: Amenities
The place is great unfortunately for them all of fhe road construction.
Stayed 1 night in Oct 2023

2/10 Terrible

MEIPING

Disliked: Cleanliness, staff & service, property conditions & facilities
I booked two two-queen-beds rooms, but I got the two one-king-bed rooms after I checked in. At last I has been charged extra $20 for one two-queen beds room and one one-king-bed room. Very Very inconvenient and unsatisfied!
Stayed 1 night in Oct 2023
Response from Maria on Dec 5, 2023
Hi, Meiping! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Maria

8/10 Good

Christian

Stayed 1 night in Oct 2023
Response from Barbara on Dec 5, 2023
Pleased to hear your kind words of gratitude, Christian! We are going to do our best to never fail to impress you every time. Regards, Barbara

6/10 Okay

Jennifer, Bloomington

Traveled with group
Disliked: Cleanliness, amenities
The rooms were spacious, however the room was not thoroughly cleaned. There was long hair all over the bathroom floor and tub and trash behind the bathroom door which tells me the floor was not swept or mopped either. The tub drain was clogged with a very slow drain so maybe that's why the room was not cleaned before I arrived. The towels and washcloths should be replaced, they are in poor condition and stained. The bedding had cigarette burn holes in it. I think regardless of being inexpensive the rooms still require a somewhat modicum of cleanliness. The process for getting the TV to turn on let alone get a channel working is tedious and comes with lengthy instructions. I watched one channel in my downtime.
Response from Joey on Dec 5, 2023
Hey, Jennifer! Thanks for rating us positively. We do apologize for the hassle you faced. We have forwarded your feedback to our concerned team to ensure your next visit is more comfortable and relaxing. Regards, Joey

6/10 Okay

Anita

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Oct 2023
Response from Joey on Dec 5, 2023
Thank you so much for the positive rating, Anita! Thank you for sharing this with us, we have duly noted your feedback, and we will strive for a better experience in the future. Regards, Joey

10/10 Excellent

Ashley

Stayed 1 night in Oct 2023

10/10 Excellent

Joseph

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and cheap
Stayed 1 night in Oct 2023
Response from Noah on Dec 5, 2023
Thank you for your appreciation, Joshep! We hope to give you a consistent service every time. Regards, Noah

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Ok for one night
Inexpensive hotel. Beds were very hard and uncomfortable for us. Room was clean, but towels and bedding had stains, it just looks bad. Front desk was friendly.
Stayed 1 night in Oct 2023
Response from Tim on Dec 5, 2023
Hi! We are very sorry that you have had an uncomfortable experience with us. Cleanliness is something about which we are particular and can not compromise, of course, we never want our visitors to face these problems. Thank you for raising this problem, and be assured that we will take this up and address it immediately. In case something else, please contact us. Regards, Tim

8/10 Good

Taylor

Stayed 1 night in Oct 2023
Response from Noah on Dec 5, 2023
Thank you for your appreciation, Taylor! We hope to give you a consistent service every time. Regards, Noah

8/10 Good

Feliciano Israel

Liked: Cleanliness
Just the extra amount for a pet
Stayed 1 night in Oct 2023
Response from Tim on Dec 5, 2023
Thanks for your kind and lovely words, Feliciano! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays as well. Regards, Tim

10/10 Excellent

Darius, Addison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the pier and a lot of eatery around the construction was the only thing that made it bad..
Response from Ava on Oct 17, 2023
We are delighted to hear your words of praise, Darius! We will ensure to provide consistent services for your future stays too. Have a pleasant day ahead. Regards, Ava

8/10 Good

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favorite place to stay in Kemah Tx.
We enjoyed pur stay at this property, the bed and pillows were comfy. Clean spacious room.. Wirh construction in the area it was a little difficult to get in and out of the property
Stayed 1 night in Sep 2023
Response from Ava on Oct 17, 2023
Thanks for your kind and lovely words, Bonnie! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays too. Regards, Ava

10/10 Excellent

alcel

Stayed 1 night in Sep 2023
Response from Ava on Oct 17, 2023
Thank you for rating us with such awesome words, Alcel! We will strive to keep up with your expectations every time. Regards, Ava

6/10 Okay

MaryAnn

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Toilet would not flush but the ac was cold and the bed was comfy
Stayed 2 nights in Sep 2023
Response from Ava on Sep 13, 2023
We are sorry to disappoint you, MaryAnn! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Ava

10/10 Excellent

Tasha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and safe. The only thing it was terrible getting out of the parking lot do to the construction
Stayed 1 night in Sep 2023
Response from Noah on Sep 13, 2023
Thank you very much, tasha! Delighted to know you loved our services. Keep giving us the opportunity and we assure you an amazing experience every time. Regards, Noah

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Ava on Sep 12, 2023
Hi, Michael! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Ava

4/10 Poor

Steven

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No one ever available at front desk, no one came for me to check out properly. Beds are very uncomfortable and bouncy. Hair all over bedding and towels and in shower, water pressure terrible. Air conditioning worked good in room 121 is the only positive. Will never stop here again.
Stayed 1 night in Aug 2023
Response from Barbara on Sep 13, 2023
Hi, Steven! Please accept our sincere apologies for the inconvenience caused. We agree that the lack of cleanliness is unacceptable, we request you to please take this as an off case since we are thoroughly working on cleanliness and it is one of our basic aspects to serve our guests with. Rest be assured, we have updated our team to take the required action immediately to resolve this particular issue. Have a great day ahead! Regards, Barbara

6/10 Okay

Davidyne

Traveled with family
The app and website exagerates the room. The room was satisfactory considering the price. The only issue which is kind of a big issue when you have a child, and 8-year-old. We could not watch the TV every 3 to 5 minutes we would lose the internet and have to restart the TV or reconnect it.
Stayed 1 night in Aug 2023
Response from Ava on Sep 13, 2023
Hi, Davidyne! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ava

10/10 Excellent

Sandra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Noah on Sep 13, 2023
Thanks for the positive rating, Sandra! Hope to welcome you again soon. Regards, Noah

10/10 Excellent

Tara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice for the price
Stayed 1 night in Jul 2023
Response from Ava on Sep 12, 2023
Hi, Tara! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day. Regards, Ava

4/10 Poor

Alexandria

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Black mold and staff won’t answer the phone
Overall my stay was okay, the staff weren’t as nice as I was expecting. The late night person at the desk wouldn’t communicate with me that well and preferred to dance to music and ignore me instead of helping me and no one would answer the main telephone. I tried to contact them multiple times to discuss this. When we got into the room, it was not like the pictures. There were stains on our beds and the remote control was busted and didn’t want to work well. There was also black mold on our shower curtain and in the tub. Nothing was in good repair at all.
Stayed 2 nights in Aug 2023

10/10 Excellent

Kristina

Stayed 1 night in Aug 2023
Response from Tim on Sep 13, 2023
Hi, Kristina! We are glad you have taken time out to rate us highly. Having your love and encouragement we feel blessed. Regards, Tim

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to my destination but road construction is horrible. Take ur patience
Stayed 1 night in Aug 2023
Response from Ava on Sep 12, 2023
Thanks for your kind and lovely words, Eugene! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays as well. Regards, Ava

2/10 Terrible

Anlanette

Disliked: Cleanliness, staff & service, property conditions & facilities
No clean
Stayed 2 nights in Aug 2023
Response from Barbara on Sep 13, 2023
Sorry for the inconvenience, Anlanette! Please consider the issue of cleanliness as an off case, as this is one of our basic requirements to serve our guests with. Do give us a chance to host you again and we will make sure that you experience the comfort and hospitality we are known for. Regards, Barbara

2/10 Terrible

vu, San jose

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please dont stay at this hotel. The booking did not mention non smoking nor smoking. When we arrived and received the room it smelled smoke very bad and we asked for non smoking room and the Indian owner lady said we did not book non smoking room and all she has is smoking room. Deceiving business practice. We ended up abandoned the room and booked another hotel. The were people with atto on the bodies and were repairing the car in the parking lot. Worst place we ever booked on Expedia.
Response from Ava on Sep 13, 2023
Hi, Guest! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Ava

4/10 Poor

Latisha

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
We rented this room for one night prior to sailing on a cruise ship. The room was clean and actually very spacious but the front desk clerk was not a nice person she acted like we inconvenienced her when we checked in and although we were told there was a continental breakfast there was no breakfast the next morning at 8:30 a.m. we were put in a corner room in the air conditioning did not work properly so we were hot the entire time we were in the room and barely slept because of those conditions. I would not stay here a second time unless they made some major upgrades to the air conditioning and actually serve the breakfast they claim to serve
Stayed 1 night in Jul 2023
Response from Joey on Sep 13, 2023
Sorry for the trouble caused, Latisha! Thanks for notifying us and we will surely work towards a better guest experience in the future. Regards, Joey

6/10 Okay

Raquel, League City

Disliked: Cleanliness
Beds not made when room cleaned Dirty floor, bathroom
Stayed 2 nights in Jul 2023

10/10 Excellent

Eric

Stayed 1 night in Jul 2023
Response from Ava on Sep 12, 2023
Thank you so much for the wonderful rating, Eric! Hope to serve you soon with an even more happening stay. Regards, Ava