- Disliked: Cleanliness, staff & service, property conditions & facilities
I booked two nights with expedia, arrived at the hotel and was shocked of the difference in photos from reality. Got to my room and on my dresser is roaches crawling, i kill three of them. Then the room smells bad of cigarettes and cooking indian food. The next morning i checked out first thing and tried to get a refund from Palacio Hotel and they refused to refund the other night and only said they move me to a better room. I still stayed somewhere else and luckily expedia gave me a credit for that because the hotel wouldn't refund us or expedia. Staff was not polite, nor helpful or understanding of the situation, I travel for business and work hard during the day and just want a clean nice safe hotel. Will not ever return again, and we are in houston at least 1x a month. Ended up at the Marriott down the street for 40 dollars more.