Room, 1 King Bed, Jetted Tub | Room amenity
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Reviews of Baymont by Wyndham Houston Brookhollow

2.5 out of 5
Baymont by Wyndham Houston Brookhollow
12439 NW Freeway Bingle Road, Houston, TX

Reviews

7.0

Good

Rating 10 - Excellent. 40 out of 93 reviews" "
Rating 8 - Good. 11 out of 93 reviews" "
Rating 6 - Okay. 14 out of 93 reviews" "
Rating 4 - Poor. 9 out of 93 reviews" "
Rating 2 - Terrible. 19 out of 93 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Iam

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024

4/10 Poor

Bryan

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Kyonte

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
There was a broken window in the parking lot , made me a little nervous. Our shower dripped the whole time and there was a nasty water spot in the room as well ( 217 ) . Outside looked old and slightly run down , inside was rather decent . Would like a nicer hotel honestly wouldn't stay again .
Stayed 2 nights in Mar 2024

10/10 Excellent

Deandre, College Station

Stayed 2 nights in Feb 2024

2/10 Terrible

Kimberly

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They gave my room away before i got there.
Stayed 7 nights in Mar 2024

6/10 Okay

Ashanti

Liked: Cleanliness, staff & service
Could use a little up keep
Stayed 2 nights in Mar 2024

10/10 Excellent

Cesia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice, and the front desk lady was very friendly.
Stayed 1 night in Feb 2024

2/10 Terrible

Kimberly

Business traveler
Gave room away
Stayed 7 nights in Mar 2024

4/10 Poor

David, Austin

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a random stranger tap on my window and ask if I was selling. Nope!! The receptionist is behind thick bulletproof glass. Double nope!!
Stayed 1 night in Feb 2024

6/10 Okay

BALQIS

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The jetted tub in the room completed my stay. The breakfast was moderately ok. There needs to be a table phone in the room though.
Stayed 2 nights in Feb 2024

8/10 Good

Vernikka

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean room. Was a little disappointed the jets in hot tub did not work

8/10 Good

Amanda

Stayed 1 night in Jan 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

6/10 Okay

Godwin

Comfortable beds but besides the comfort of the mattress, the experience was a below average.
Stayed 1 night in Jan 2024

2/10 Terrible

Ashley

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Worst experience ever. As soon as we settled into our room, we sat on the bed and the HEADBOARD FELL. Not only did headboard come away from the wall, but the bracket to the headboard was broken as well. Seemed as if it was a poor attempt to swiftly place it together “for the next persons problem”. Was comical initially, but for the price of the room I truly expected more. Incredibly noisy!! We know this may not be the hotels fault, just adding this detail in case you’re booking for a quiet getaway like we did. We could hear the rooms on both sides of us and above! Every. Single. Footstep. We heard all of the water/toilet flushes from the surrounding rooms. It sounded as if the guests were dragging furniture against the walls! Our key to the room stopped working, we had to go to the front on 3 separate occasions to get this fixed. And yes, we kept our key card away from any other magnets and our cell phones. Heater in the room DID NOT work. We spoke to front desk about this issue specifically, and they assured that “it needed time to kick in and warm up”. We tried ”letting it kick in” for exactly 22 minutes but running the air made the room much more colder than warming it up, so we ended up going to buy an electric blanket from target. Front desk was NOT interested in helping whatsoever, seemed very annoyed to help accommodate our heater/card issues at their own establishment. Will not book again unless it’s absolutely my last option, but even reconsidering that to never.

6/10 Okay

Brianna

Disliked: Cleanliness
Nothing fancy just basic evef
Stayed 2 nights in Dec 2023

10/10 Excellent

Shaunta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the accommodation for my husband who's currently in a wheelchair. The staff here went over and beyond to make our stay here awesome 😎
Stayed 1 night in Dec 2023

10/10 Excellent

Brian

Stayed 1 night in Dec 2023

2/10 Terrible

Nathaniel

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty room. Bad service
Stayed 3 nights in Nov 2023
Response from Ali on Nov 24, 2023
Dear Nathaniel,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We take all comments seriously and will use them to improve our services.

10/10 Excellent

Regina

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lovely lady at check in was absolutely wonderful!! She was very polite and had a beautiful personality.
Stayed 1 night in Nov 2023
Response from Ali on Nov 24, 2023
Dear Regina,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us. Your positive feedback motivates us to continue providing exceptional service. We look forward to welcoming you back soon.

2/10 Terrible

Jonekia

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
so so
The food was the best part no tooth paste no tooth brushes oh they have dove toiletries but the beds uncomfortable tv horrible lost sound channels out except 1outlers to charge phone dont
Stayed 1 night in Nov 2023
Response from Ali on Nov 24, 2023
Dear Jonekia,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We take all comments seriously and will use them to improve our services.

2/10 Terrible

Olympia

Disliked: Cleanliness, staff & service, property conditions & facilities
Thumbs 👎👎
Response from Ali on Oct 18, 2023
Dear Olympia,Thank you for your feedback. We're sorry to hear about your experience. To help us address your concerns effectively, could you please provide more details about your stay? Your input is valuable in improving our service.Best regards.

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent service very clean and comfortable room
Stayed 1 night in Oct 2023
Response from Ali on Oct 18, 2023
Dear Juanita,We truly appreciate your positive feedback! We're delighted to hear that you had a great experience at our hotel. Thank you for choosing us, and we look forward to welcoming you back soon.Best regards,

8/10 Good

Judy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Ali on Oct 18, 2023
Dear Judy,We truly appreciate your positive feedback! We're delighted to hear that you had a great experience at our hotel. Thank you for choosing us, and we look forward to welcoming you back soon.Best regards,

10/10 Excellent

Daniel

Stayed 1 night in Sep 2023
Response from Ali on Oct 18, 2023
Dear Daniel,We truly appreciate your positive feedback! We're delighted to hear that you had a great experience at our hotel. Thank you for choosing us, and we look forward to welcoming you back soon.Best regards,

2/10 Terrible

Freddy

Disliked: Room comfort
Death trap!
So I stayed in the handicap accessible room for three days… Here’s the problem with that … it wasn’t handicap accessible. The bed and shower chair were not leveled to be able to make a safe transfer, I had to risk falling by using my feet to push off to get on to the chair, into the bed. I had to shower in my wheelchair, and be in public with a soaking wet cushion and water dripping, no one did anything when I brought this up, I couldn’t even be relocated and I was in between TWO hotels! I had to pay for a new reservation after hotels.com did nothing! I didn’t even get my $150 one key credit! Overall, terrible experience!
Stayed 4 nights in Aug 2023
Response from Ali on Oct 18, 2023
Dear Freddy,I am deeply sorry to hear about the challenges you faced during your stay in the handicap accessible room. It is truly regrettable that the room did not meet the necessary standards for accessibility, and I apologize for the inconveniences you experienced, especially the issues with the bed and shower chair.Your safety and comfort are our utmost priorities, and it's disheartening to hear that we fell short in ensuring a pleasant stay for you. I understand your frustration in not receiving the assistance you needed when you brought up these concerns, and for not being relocated.Please know that we take your feedback seriously, and we are committed to addressing these issues to improve our services. I also apologize for the inconvenience you faced with your reservation.Your experience falls short of the high standards we set for ourselves, and I would like to assure you that your feedback will be used as a valuable learning tool for our team. We value your patronage and hope you might consider giving us another chance in the future to provide you with the quality experience you deserve.If there's anything more you'd like to discuss or any additional feedback you'd like to share, please feel free to reach out to us directly.Once again, I am truly sorry for the difficulties you encountered during your stay.Sincerely,

10/10 Excellent

Hakim

Stayed 1 night in Sep 2023
Response from Ali on Oct 18, 2023
Dear Hakim,We truly appreciate your positive feedback! We're delighted to hear that you had a great experience at our hotel. Thank you for choosing us, and we look forward to welcoming you back soon.Best regards,

10/10 Excellent

Jason Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Ali on Oct 18, 2023
Dear Jason,We truly appreciate your positive feedback! We're delighted to hear that you had a great experience at our hotel. Thank you for choosing us, and we look forward to welcoming you back soon.Best regards,

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Dina

Stayed 1 night in Aug 2023

10/10 Excellent

Quinton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Amazing stay
Stayed 3 nights in Jul 2023

2/10 Terrible

Jeni

Stayed 2 nights in Jul 2023

10/10 Excellent

Gary

Stayed 1 night in Jun 2023

4/10 Poor

laura

Stayed 2 nights in Jun 2023

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
I was more than pleased with my stay here. When I got there, the kind woman at the front desk was so sweet to me which made my day better. The room was super clean and the bed and pillows were soft. I came to get a good nights sleep. I felt safe and comfortable for the night. They don’t have any idea how important their jobs are and how important they are. I am very thankful and grateful. Also the staff in the morning upon checkout was awesome and super helpful and friendly. Definitely recommend staying here.
Stayed 1 night in May 2023

10/10 Excellent

TONY, DALLAS

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 2 nights in Apr 2023

6/10 Okay

jessica

Traveled with family
Disliked: Cleanliness
Mattresses & flooring looked new. Thank goodness only laminate and no carpet. Room and hotel entrance smelled rancid & moldy. Halls smelled like marijuana. Shady people in parking lot. Not the friendliest front desk attendant.
Stayed 1 night in Apr 2023

10/10 Excellent

nelson

Stayed 1 night in Feb 2023

10/10 Excellent

nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
2 Night Stay
Decent stay. clean everything works.pleasant workers. only complaint was odor in restroom when first walking in and throughout stay, just shut the restroom door and was fine.
Stayed 2 nights in Dec 2022

4/10 Poor

Stacey

Business traveler
Liked: Cleanliness
Disliked: Staff & service
The couch sank in could not sit on it right !! The coffee sucked and the neighbors was loud !
Stayed 1 night in Nov 2022

6/10 Okay

Sid

Traveled with family
Disliked: Amenities
Semi clean the bathroom is disgusting
Stayed 2 nights in Oct 2022

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

8/10 Good

zandra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 3 nights in Mar 2021

10/10 Excellent

T'Andra

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Great place to stay
A lot better than expected
Stayed 1 night in Oct 2022

8/10 Good

laura

Liked: Cleanliness, room comfort
???????
Room in 2nd floor better than 1st floor. Just no breakfast. You would think it would be cheaper.
Stayed 1 night in Oct 2022

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
No shower
Our 1st night in our first room, the shower didn't work. I had to use the ice bucket. Do the 2nd room for the night had NO microwave & the shower still didn't work. I complained and the only thing I got was I'm sorry and the excuse was they were renovating I understand that but yet a microwave and not a room. No discount not compensated nothing just sorry about that and collected my money. The second night I asked to be placed on a different floor the first two rooms were on the first floor don't ever stay on the first floor. The second night we stayed on the second floor better room the shower actually worked I checked that there was a microwave but none of the rooms had an iron so much for ironing my clothes...
Stayed 1 night in Oct 2022