Hallway smelled really bad. Room smelled nice tho and was clean but comforters and furniture were stained and not in the best of condition. Staff were friendly.
Comment from Hotel Management
Sep 8, 2016 by Management CHI, Hotel Management
Dear Valued Guest,
We had not seen any signs of stained linen in the room you had occupied nor any other complaints of the hallways from other guest. We advise that you let the front desk know if any issues such as these occur asap during your stay so that they may be corrected in an orderly matter. I pass along the kind comments you made toward our front desk and housekeeping.
Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.