Ratings based on 413 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
68% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Work location.

Posted Jun 14, 2016
Pros: Staff and and location
Cons: water pressure fourth floor
Location: Very close to Shopping and nice restaurants in the area.
Fits my schedule very well Hotel staff very friendly and helpful. Breakfast ok only problem is water pressure on fourth floor very low and hot and cold water very hard to regulate either hot or very cold.
Comment from Hotel Management
Jun 15, 2016 by Corie R., Hotel Management
 We recognize that you have a choice in where you stay, and we sincerely thank you for choosing to stay with us. We appreciate your positive comments and recommendation as well. We hope to see you again on your next trip here in Houston /Westchase area. Best wishes and take care!
2 out of 5
by A verified traveler

Close to the mall

Posted May 10, 2016
Wasn't what I expected but staff was friendly..heat didn't work in my room but they had no problem switching.
Comment from Hotel Management
May 25, 2016 by monika, Hotel Management
 Naturally, we were disappointed to learn that you encountered issues during your stay. I sincerely apologize. Unfortunately, your experience was not the same as many of our other satisfied Quality Inn & Suites - Westchase customers have received. We will share your comments with our team to improve our consistency in providing excellent customer service to all guests.
4 out of 5
by A verified traveler from Austin, TX

Room Comfort

Posted Apr 30, 2016
Pros: Nice front desk staff
Cons: Nice place to stay.
Location: I was there for training.
I prefer a firmer mattress but it was nice quality. I had trouble maintaining warm water in the shower. No orange juice in dispenser the first two days.
Comment from Hotel Management
May 5, 2016 by Monika, Hotel Management
We sincerely appreciate your feedback. It provides us with the information needed to correct problems and improve the services we offer our guests. We hope to have the opportunity to provide accommodations for you in the future and show you how your remarks were used constructively.
5 out of 5
by alex

Posted Apr 22, 2016 on Hotels
Comment from Hotel Management
Jul 16, 2016 by Laura, Hotel Management
Thank you so much for taking the time to review our hotel! At Quality Inn & Suites -Westchase, we want all our guests to have the best experience, and we are proud to hear we were able to accommodate your needs. Again, thank you and we hope to see you in the future. We love having you here!
3 out of 5
by A verified traveler

Posted Apr 22, 2016 on Hotels
Overall, things were fine. Disappointed the tv channels did not all pick up - especially the local network ones. Also the entry from the back parking didn't work, and must not have for awhile sinc the sign on it said Happy Holidays.
Comment from Hotel Management
May 23, 2016 by Monika, Hotel Management
 Naturally, we were disappointed to learn that you encountered issues during your stay. I sincerely apologize. Unfortunately, your experience was not the same as many of our other satisfied Quality Inn & Suites - Westchase customers have received. We will share your comments with our team to improve our consistency in providing excellent customer service to all guests.
5 out of 5
by Jessica

Posted Apr 22, 2016 on Hotels
Comment from Hotel Management
Jul 16, 2016 by Laura, Hotel Management
We sincerely thank you for recognizing the quality of service that you received while visiting our property. It was our absolute pleasure to have you as our guest and look forward to the next opportunity that we have to see you here in Houston - Westchase
3 out of 5
by Charles from Boerne

Houston Stay

Posted Apr 22, 2016 on Hotels
Room was clean, and comfortable. But bathroom is not well lit. Breakfast is good.
Comment from Hotel Management
Jul 16, 2016 by Laura, Hotel Management
Thank you for taking the time to offer feedback about your stay with us at the Quality Inn & Suites - Westchase. We do have a very caring and friendly staff that works to make each stay a comfortable and memorable one. Thanks for offering your view on what you thought of us!
4 out of 5
by A verified traveler

Best deal in town!

Posted Apr 19, 2016
Pros: Very clean and the staff was very friendly!
Cons: The eggs they served for breakfast is quite nasty.
Location: Excellent!
Nothing fancy, but for what I paid, I must say it has exceeded all my expectations!
Comment from Hotel Management
Apr 19, 2016 by Monika, Hotel Management
Thank you for taking the time to review our hotel. We appreciate your thoughts and we will use your input to better serve our guests.
4 out of 5
by A verified traveler from TX

Nice hotel with great price.

Posted Apr 15, 2016
Stayed here when traveling for work. I was very pleased.
Comment from Hotel Management
Apr 16, 2016 by Monika, Hotel Management
Thank you for the review we appreciate your time.
1 out of 5
by A verified traveler

Posted Apr 12, 2016 on Hotels
Comment from Hotel Management
May 23, 2016 by Monika, Hotel Management
 Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites - Westchase. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!