Ratings based on 1,551 Verified Reviews
They paid and stayed. We double-checked.
3.4 Room cleanliness
3.4 Service & staff
3.3 Room comfort
2.9 Hotel condition
They paid and stayed.
by A verified traveler
Hotel was under renovationPosted Nov 15, 2015
Ice machine didn't work. To turn off light in room you had to get out of bed. They should have put lamp on night stand
for Everyoneby A verified traveler
Posted Nov 14, 2015
Good hotel, exactly what you pay for. Free shuttle to the airport running every 30 mins
by A verified traveler
Close to the AirportPosted Nov 14, 2015
It is older and going through a remodel. Not a bad location though
for Everyoneby A verified traveler from LA
No ElevatorPosted Nov 10, 2015
Under construction. No elevator. Would have been helpful for the front desk girl to tell us that after she gave us our room on the SECOND floor, watched us load up a luggage cart, and go off down the hall looking for an elevator. Had to ask someone cleaning the floor where it was and they said there was not one. So I called the front desk (because we were so far from the desk by then) and she said it was still being built. So again, could have told us before we went off looking for it. Other than that, bed was comfy, tv was fine, good for overnight.
by A verified traveler from Maryland, MD
Posted Nov 10, 2015
Cons: totally the hotel should be remodeled
hotel has a bad smell all over the area. but the staff was very nice. she saw my allergy and allow me to cancel my reservation.
for Everyoneby A verified traveler from Portland, OR
Very convenient to airport.Posted Nov 8, 2015
I've stayed here a couple of times and it will be my only choice when I have to overnight in Houston. It's clean and comfortable. The staff is friendly. The restaurant is quite good - not fancy. Breakfast was very good. The price was very reasonable.
for Everyoneby A verified traveler from Az.
Convenient location to airport. Excellent clean roPosted Nov 7, 2015
Excellent clean room. Very very nice continental breakfast with lots of fresh fruit and options. The omelets were very good. ,,The coffee was very good. the staff was courteous and professional.
by A verified traveler
Possible Credit Card FraudsPosted Nov 7, 2015
Hi guys, I will really recommend you to check your late night staff, it is very possible someone is making credit card frauds. Last night, I used my credit card at your hotel to pay the $50 deposit and this afternoon I received an email from my bank asking if I made more than ten transactions over the Internet, but guess what? I was travelling during that time, on an airplane. I had to cancel and disregard that credit card. So please, if it is in your hands, just check if something wrong is happening at your premises. I just don't want people to get scammed as I was.
by A verified traveler from Edmonton, AB
Undergoing renovations and it showsPosted Nov 6, 2015
Pros: Decent breakfast, working wi-fi, ample parking space, great staff
Cons: Rooms and bathrooms need complete overhaul
Location: Very close to the airport, but far enough there was no disturbing noise.
The lobby and restaurant are okay (although there was a nasty water stain in the ceiling of the restaurant with a bucket on the floor), and the rooms are apparently undergoing renovations. Right now they are outdated, with a fairly gross carpeting, a very soft bed (felt more like heavily used one) and awkward layout for the bathroom - there's a small useless "walk through closet" to get to a very small bathroom, with one light switch that turns the light on in both parts, but the "closet" has no doors, so using bathroom in the middle of the night disturbs anyone else in the room. Also there was a smoke detector low battery beeping somewhere in the hallway...
for Everyoneby A verified traveler from New York, N Y
Great room, Great price!!Posted Nov 6, 2015
Pros: The room, the food, and the driver got me to my United interview early!!!
Cons: I waited for an hour to be picked up from the airport, but it may be my fault, I assumed the shuttle came by every 30 minutes.
Location: Great location if you want to be near airport, I came late, left early do I'm not sure all that's available nearby.
At first, I didn't know what to expect as I read the reviews, but I'm glad I gave it a chance!!! The staff was friendly and helpful. The shuttle driver was great, however they should hire another driver to assist him with pick ups. The room was very clean and the bed was so so so comfortable!! I ordered the nachos which was fantastic and a burger and fries that I didn't get to, because the nachos were enough for a meal by itself. Overall, this was a great stay and I will recommend it to everyone. So close to the airport and it has all the amenities (refrigerator, microwave, flat screen, etc.) Loved it!!!