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Reviews of Sonesta ES Suites Houston - NASA Clear Lake

3 out of 5
Sonesta ES Suites Houston - NASA Clear Lake
Houston, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 465 out of 782 reviews" "
Rating 8 - Good. 195 out of 782 reviews" "
Rating 6 - Okay. 45 out of 782 reviews" "
Rating 4 - Poor. 43 out of 782 reviews" "
Rating 2 - Terrible. 34 out of 782 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Eric

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I booked this as a hotel and when we arrived we found out it was converted to an apartment complex. We were stranded and needed find another hotel.
Stayed 1 night in Feb 2024

10/10 Excellent

Dorothy

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Feb 2024

10/10 Excellent

Miriam, Sammamish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing,helpful and friendly. The room was bigger and better than I thought. The location was perfect close to NASA and amenities.
Stayed 2 nights in Jan 2024

2/10 Terrible

Kathryn, Lakewood Village

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We had stayed there in the past and was ok. They need to post on their website that it is being turned into long term rental property and should no longer be presented as a hotel. Pictures show breakfast which they no longer offer. Carpet was dirty.
Stayed 1 night in Jan 2024
Response from Guest Relations on Jan 24, 2024
Dear Kathryn,It saddens us there was confusion regarding our property type, and we apologize for your frustration. All your feedback is valuable to us, and we will use it to make improvements where necessary. Thank you for taking a moment to share your thoughts, and we wish you well.

4/10 Poor

Charles

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
First they tried to charge my credit card there is no breakfast at this hotel and I was treated like a resident instead of a guest the sheets was not cleaned and we could not get the garbage taken out I would not recommend this hotel because they're going through construction and trying to change it into an apartment complex that is what I was told
Stayed 3 nights in Jan 2024

4/10 Poor

Terri

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Asked why I was staying here when checking in?
When I check in I was asked whyI was staying here, as they are converting to apartments. I had already prepaid and booked for a week so not much I could do about it. Would not recommend booking and have no idea why they are even accepting reservations as they are in no condition to be accepting paying guests.
Stayed 5 nights in Jan 2024
Response from Guest Relations on Jan 19, 2024
Dear Terri,It's unfortunate to hear that you didn't have a good time with us, and we apologize for any disappointment in our accommodations. This is never our intention and we'll be sure to discuss all of your comments internally. Thank you, and we hope you will consider coming back to join us again in the future.

6/10 Okay

Tijuana

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
The staff was friendly but this establishment is transitioning into an apartment complex...There isnt any continental breakfast anymore as well.
Stayed 2 nights in Jan 2024

4/10 Poor

Kris

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Despite advertising free breakfast, it has been discontinued. The room was not clean. The carpet had several stains including a mysterious large blue stain by the bathroom. The tub surround was dirty. The bathroom countertop had a waxy pile of goo and the sheets had holes in them. This property is converting three rooms into apartments so they are not maintaining the remaining hotel rooms as necessary.
Stayed 1 night in Jan 2024
Response from Guest Relations on Jan 12, 2024
Dear Kris,Thank you for reaching out and bringing your concerns to our attention. We assure you that the comfort of our valued guests is vital to us, and we regret that our accommodations fell below your expectations on this occasion. Cleanliness is one of our top priorities and will be discussed thoroughly as we make the appropriate changes and improvements. We appreciate you reaching out and hope you consider staying with us again in the future for a better visit.

6/10 Okay

Tamiko

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed on my birthday
The pictures are not up to date with how the hotel looks now. The pictures shows a full stove/oven which it only has a stove top. The restroon were not clean, there was no soap in the kitchen area, no extra toiletries to be replaced. The only thing was food was the a/c.
Stayed 1 night in Dec 2023

10/10 Excellent

Michele

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment
No complaints, as pictured
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Quality gone down hill
We stayed at the Sonesta ES Suites before, and it was amazing. So, we decided to return and have a nice anniversary stay. Well, to our surprise Sonesta was transitioning to apartments. There were only a select few suites available to book online for hotel stay. Moving forward, we requested a room where we didn't have to walk upstairs since I recently had surgery. The front desk agent, Ashley, was very accommodating. She changed our room location. Now that we are in our room, we noticed somethings that did not give the same feel as before. The carpet was stained red in front of the bathroom sink, the dishes in the kitchen were not clean (had a black film on them but I rewashed them), the furniture that was previously in the room is replaced with cheap distasteful furniture, and there was no iron along with the ironing board (had to request it from the front desk). As we moved around to leave the complex, we noticed some genuinely concerning issues. 1) Loud music around the tennis court and swimming pool. Again, we are aware that they are transitioning to apartments, but this is a noise ordinance. 2) One of the residents was standing in his apartment window nude. Yes, naked!!! 3) Another resident is walking her dogs, and they are relieving themselves but she's not picking the poop up. Again, another city ordinance being broken. This would have been one of the best stays, but we can see that this place is going down before a full transition takes place.
Stayed 2 nights in Dec 2023

10/10 Excellent

JP

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family stay
I had a little problem at check in, not the room I had rented. The customer service clerk was able to make it happen and everything turned out great. The description needs updating as they are converting over to full time apartments and only 30% is available for hotel guest. Parking was full and hard to find a space. Overall enjoyed my visit.
Stayed 2 nights in Dec 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Gone downhill
Sonesta’s management changed and the quality has gone downhill. It was quoted as having free breakfast, but I learned at check in that new mgt took that away. When we got to our room it smelled like mildew. There were a pile of wet towels inside our room by the front door. It looked like they were there due to a leaky vent. They also removed the blackout curtains in the center living room. This was a problem as my young daughter was sleeping on the foldout couch and was awake with the sunrise. Given the room was so bright, she could not go back to sleep. We have been staying here for years as the suites work well for our larger family, but after this experience we will find a new place to stay next time we visit.
Stayed 3 nights in Dec 2023
Response from Guest Relations on Dec 30, 2023
We appreciate your feedback. We're sorry to hear that our accommodations and amenities failed to meet your expectations. Our team is dedicated to making effective changes for the future, so we will be sure to discuss all of your comments internally. We know that we can change your perceptions, so please consider giving us another chance in the future.

10/10 Excellent

Abdul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

India

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Management on Dec 21, 2023
Thank you for the feedback. Can I ask what happened and what made your stay bad with us?

10/10 Excellent

Rena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Check in was quick and the room was clean. Will stay again.
Stayed 2 nights in Dec 2023

8/10 Good

Kim

Liked: Staff & service
Stayed 3 nights in Nov 2023

4/10 Poor

Kevin

Traveled with family
Liked: Cleanliness, staff & service
The room was very roomy and clean. I love the full kitchen. On Hotels.com it showed breakfast was included. They do not do breakfast anymore. There's not even coffee in the lobby. We had coffee in the room though.
Stayed 2 nights in Nov 2023
Response from Guest Relations on Dec 8, 2023
Dear Kevin,Thank you for choosing to stay with us and sharing what you enjoyed the most. It is always great to know when our rooms and amenities meet guests' expectations. However, we apologize if the third-party site you used to make your reservation did not provide up-to-date information. We do our best to ensure all booking channels are correct, and we will reach out to them to ensure our hotel is being accurately represented. Thank you, and we hope to welcome you back in the future.

2/10 Terrible

Adriane

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We have visited this property several times over the last few years. We really like the Clear Lake area, and Bay Area Blvd is a great location. Because of our prior experience, we knew this property is a no-frills to the extreme experience. Don’t expect anything for breakfast regardless of what’s promised on the reservations page. Don’t expect an extra pillow or replacement towels or literally anything. No one will ask you for your stay was. We knew all of this and made our peace with the experience because it’s always been a good space for our family. However, this stay was deplorable. The property has taken a serious nosedive since starting to rent to tenants as an apartment complex. We killed 2 roaches within the first 30 minutes in our “suite”. Feral cats were pouring out of the overflowing dumpsters. There was body hair left in the tub from the last occupant, and perhaps the final straw was what appeared to be none of that blood spatter on the wall behind the door of the only fully functional bathroom. (We had a 2-bed, 2-bath “suite”, and the other toilet apparently had no wax ring under it as water just poured out of the bottom. Knowing the apathy of past staff, I didn’t bother to share any of this info with staff until I checked out (even then no one asked about the quality of my stay.) The staff member I spoke to wasn’t surprised or appalled by my reports at all and simply said “some units need more work that others”. Needless to say, we’ll find another hotel.
Stayed 1 night in Nov 2023
Response from Guest Relations on Dec 8, 2023
Dear Adriane,As a repeat guest, your feedback means that much more to us. We are so sorry that your recent stay did not live up to your expectations. By knowing where we fell short, we can work to make positive changes and ensure our future guests have a much better experience. While we can't change the past, we are confident we can leave a better lasting impression in the future.

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Gregory

Traveled with group
Liked: Cleanliness
The listing I reserved said it had breakfast included. There was an area that appeared to be set up for a breakfast bar, but there was no food. Even in the pictures in the listing, there is food shown in the area I saw. This was a real problem for me. I ended up having to walk to McDonalds and purchase breakfast (if that is what you can all it). Be assured, even though the listing says breakfast is included...it is not.
Stayed 2 nights in Nov 2023
Response from Management on Nov 13, 2023
Thank you for your stay with us, we are transitioning to an apartment complex, and we should tell everyone at check-in that we do not have breakfast.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No breakfast though advertised
There was NO breakfast as advertised in the booking!
Stayed 1 night in Oct 2023
Response from Management on Nov 13, 2023
We thank you for staying with us, we are in the process of transitioning to an apartment complex.

2/10 Terrible

Anne

Disliked: Cleanliness, staff & service, property conditions & facilities
Did not know when we booked this property that the hotel/suites were being turned into apartments. Sonesta must be going under. The place was dirty, blood on the closet door, the shower did not work. Overall they are done with taking care of things as a hotel. They seem to be having a hard time renting out as apts, giving 2 months free rent.
Stayed 3 nights in Oct 2023
Response from Management on Oct 17, 2023
Good afternoon I sorry that that you had a bad experience. Can I ask what happened? Also, what room where you in so I can make sure that I take a look at all of your concerns.

2/10 Terrible

Emmanuel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cockroaches, Cockroaches and Stains
Room was full of roaches, mattress was covered in nasty stains. We had to leave property and book another room
Stayed 1 night in Oct 2023
Response from Management on Oct 17, 2023
Hello, I'm sorry you had a bad experience with us. Can I get more information on your stay?

4/10 Poor

Christopher

Traveled with family
Disliked: Cleanliness
DO NOT STAY HERE… being converted to apartments
I should have taken photos but I would not stay here again. First off this property is being converted to apartments so there was no breakfast as listed or even a hotel store to buy snacks or drinks. Then there was no elevator so having to get the luggage for 10 people up the stairs was a definite challenge. Once in the rooms the carpet was stained and some of the sheets in the rooms had not been changed. Just overall it felt like cleaning was half done at best. I don’t blame the staff there was almost none left due to the fact the hotel was being closed to convert into apartments. They were clearly trying the best they could with the situation they were in too. I wish I had taken pictures but sadly it didn’t ✞ my mind at the time.
Stayed 1 night in Oct 2023
Response from Guest Relations on Oct 21, 2023
Dear Christopher, Thank you for sharing your experience. We're sorry to hear about the aspects of your stay that were not up to par, and we ask that you reach out to us offline so we can discuss them further. We wish you safe travels and hope for another chance to impress you in the future.

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Marianela

Stayed 2 nights in Sep 2023
Response from Management on Oct 3, 2023
Thank you for this. Well, look forward to seeing you again in the future.

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Full kitchen was nice, even though we didn’t need it. Comfortable, clean bed. Would stay again.
Stayed 1 night in Sep 2023
Response from Management on Sep 23, 2023
Thank you for staying with us

8/10 Good

JIMIN

Stayed 1 night in Sep 2023

10/10 Excellent

Maricel, Corpus Christi

Stayed 1 night in Sep 2023

10/10 Excellent

Shari

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleased with everything...the AC was amazing! Food options nice and close
Stayed 2 nights in Sep 2023

8/10 Good

Douglas

Liked: Cleanliness, property conditions & facilities, room comfort
The Rooms are like small Apartments
The ES in the name must mean extended stay. Seemed like many were staying there long term. They are like tiny apartments. Only negative was there was drama outside our apartment on the stairs with a couple arguing over alcohol. I like the space over a normal hotel room.
Stayed 2 nights in Sep 2023
Response from Management on Sep 5, 2023
Thank you for your comments, If you visit us again please let the front desk know so we can get any disturbances handle.

8/10 Good

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Management on Sep 5, 2023
Thank you

8/10 Good

Rosemary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Management on Aug 31, 2023
Thanks for the comment we are working to make sure that your next say is even better

6/10 Okay

Edwin

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Doesn’t offer a free breakfast
The property and booking said they offer a free breakfast; however, the front desk said they don’t offer free breakfast. I would not have booked that place if I knew that. False advertising.
Stayed 4 nights in Aug 2023
Response from Management on Aug 31, 2023
We do apologize, but the owner ship has transitioned this property out of it.

6/10 Okay

Joel

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property did not have much. Their excuse were they are transitioning to apartments.
Stayed 2 nights in Aug 2023

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Studio apartment
Great location for us, with kitchen and ample parking. They are transitioning to be an apartment complex, so it feels a bit like a neighborhood, with families in the pool and playing cards in the common area, which also has a grill.
Stayed 2 nights in Aug 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

4/10 Poor

Hien, Katy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
When searching for hotels on Expedia, I filtered out "Free Breakfast". This property does not provide any breakfast! Please remove that and the picture of the "breakfast buffet". As far as the property, there's dog feces where people are not picking up. Also trash all over. The room itself has dirty carpets with a burn hole. Bedsheets had black sharpie writing on them... Overall, I was very disappointed.
Response from Guest Relations on Aug 5, 2023
Dear Hien,Your experience is not one we hear about often. Had we known that your stay was not to our usual standards, our team would have been happy to accommodate you accordingly. Rest assured, our complimentary breakfast selection is offered at the same time every morning, and our team is always willing to suggest a local option should our available selection not be to your tastes. Rest assured, housekeeping is looking into your comments, and we hope for another chance to impress you in the future.

6/10 Okay

Melinda

Traveled with group
Had checked in on Thursday evening and around 1130-1145 pm the smoke alarm went off and continued off n on throughout the night up until around 815 am the net morning than again that Friday night around the same time until around 2 am and we asked to be compensated when we checked out but the manager on duty when we checked out said that upper manager said no. I don’t believe this was the why to handle the situation because it was a inconvenience and scary at the same time to be sleep and be woke up to this not knowing if it was the real thing this time
Stayed 3 nights in Jul 2023

8/10 Good

Deborah

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2023

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
I had the 2 bedroom & it was wonderful! It was clean & huge. It had a full kitchen. Enough space for all of us. Nice & cozy. Room temperature was perfect. Front staff Lazaro(?) Was excellent in helping us with checking in & laundry room procedures. I highly recommend this place. If we ever visited Houston area again, we would definitely stay again.
Stayed 2 nights in Jul 2023

2/10 Terrible

Pamela

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip from hell
The air in the room didn’t work, so We had to go out and buy fans. They ran my card so many times until the bank locked my card and I had no money for the duration of the trip
Stayed 2 nights in Jul 2023
Response from Management on Jul 20, 2023
I'm sorry you had to go through that. Can more information about this so I can make sure if and when you comeback you will have a better stay.

6/10 Okay

Martha

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location was great but the room was not adequately clean and the noise level with the residents above our room was horrible until the wee hours of the morning. Nothing in the room to wash dishes or clean with. Beds were comfortable and clean. Water pressure was good. The manager on duty was great and worked to make things right.
Stayed 2 nights in Jul 2023
Response from Management on Jul 20, 2023
I do apologize that the room was not cleaned to your standards we are working to make sure we handle this issue. we hope we will see you again soon.

6/10 Okay

Monique

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Didn’t realise this was an apartment complex. It’s dirty. I am very displeased. Thankfully, there is plenty to do in this area and I’m only in The unit to sleep.
Stayed 1 night in Jul 2023

8/10 Good

Lauren

Traveled with family
Liked: Room comfort
Disliked: Staff & service
False advertising
This place is transitioning to apartments. Not impressed with having to drive around the block to the front desk to get clean towels. The pool and hot tub were red tagged and locked up by the city and the laundry facilities were dirty. My clothes were soaking wet after a wash and I had to hand rinse them. It’s very deceiving in amenities. However the room was upstairs and there was a fence around the entire property. The curtains were torn, sheets had old stains on it, the pull out was layered with dog fur and dog food and the tv was direct tv with no remote so we were stuck watching the weather channel.
Stayed 3 nights in Jun 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary Trip
I have stayed here before and it appears they are upgrading. I was told there is new management and it shows, the staff was great. The room was impeccable, clean and seemed freshly painted. There were minor issues of no coffee maker and no silverware. We informed the staff and got the coffee maker, we did not inform them about the cutlery until checkout. The only other issue was that there was a strangely large number of flies. All that aside, the bed was very comfortable and we would definitely stay again.
Stayed 1 night in Jun 2023
Response from General Manager on Jul 1, 2023
Thank you, Lauren, for this update, I would like to get some more information from you. My name is Vincent, and I am the GM. I would like to know what room you were in and when you checked in. We are transitioning, but We are working on getting things in order. I will look at everything and get back to you. I hope you will give us another opportunity to earn your business again.

8/10 Good

Lori

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was spacious, clean, and I loved that it has a full service kitchen. Property was quiet. Only drawback was the pool was closed. Staff was fast and friendly. Would recommend this place to friends and family.
Stayed 1 night in Jun 2023

6/10 Okay

Veera

Traveled with family
Liked: Staff & service
Property is mentioned that breakfast is included but it’s not.
Stayed 1 night in Jun 2023

2/10 Terrible

Lisa

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
We ended up canceling our stay due to the room being completely unsanitary. We are not sure what was all over the carpet. The location now also does short term rentals and it felt unsafe. The agent at the hotel however was very easy to work with and we were allowed to cancel the stay and be refunded.
Stayed 1 night in Jun 2023