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关于休斯顿索内斯塔 ES 套房酒店 - NASA 明湖的点评

3 out of 5
休斯顿索内斯塔 ES 套房酒店 - NASA 明湖
Houston, TX

点评

8.6

超赞

10 分 - 超赞。465 条好评，共有 782 条点评" "
8 分 - 还可以。195 条好评，共有 782 条点评" "
6 分 - 一般。45 条好评，共有 782 条点评" "
4 分 - 很差。43 条好评，共有 782 条点评" "
2 分 - 糟糕。34 条好评，共有 782 条点评" "

8.8/10

清洁度

9.0/10

员工和服务

8.6/10

服务设施

8.8/10

住宿条件和设施

6.8/10

环保

点评

10/10 超赞

shuo

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
安静 ，干净，早餐不错，离NASA近

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2017 年 11 月入住 1 晚

6/10 一般

Pei-Ying

满意：员工和服务，清洁度
靠近nasa，附近有plaza 超市，機能不錯，但飯店隔音不夠好，晚上可以聽到樓上腳步聲，早餐部分項目空了，填補速度慢
2017 年 10 月入住 1 晚

2/10 糟糕

Eric

满意：员工和服务
不满意：住宿条件和设施，清洁度
I booked this as a hotel and when we arrived we found out it was converted to an apartment complex. We were stranded and needed find another hotel.
2024 年 2 月入住 1 晚

10/10 超赞

Dorothy

满意：住宿条件和设施，清洁度
2024 年 2 月入住 7 晚

10/10 超赞

Mayra Jocelyn

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 3 晚

10/10 超赞

Miriam，Sammamish

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff was amazing,helpful and friendly. The room was bigger and better than I thought. The location was perfect close to NASA and amenities.
2024 年 1 月入住 2 晚

2/10 糟糕

Kathryn，Lakewood Village

与配偶出行
不满意：员工和服务、服务设施、住宿条件和设施
We had stayed there in the past and was ok. They need to post on their website that it is being turned into long term rental property and should no longer be presented as a hotel. Pictures show breakfast which they no longer offer. Carpet was dirty.
2024 年 1 月入住 1 晚
Guest Relations 于 2024 年 1 月 24 日 的回复
Dear Kathryn,It saddens us there was confusion regarding our property type, and we apologize for your frustration. All your feedback is valuable to us, and we will use it to make improvements where necessary. Thank you for taking a moment to share your thoughts, and we wish you well.

4/10 很差

Charles

与家人及幼儿出行
不满意：员工和服务、服务设施、住宿条件和设施
First they tried to charge my credit card there is no breakfast at this hotel and I was treated like a resident instead of a guest the sheets was not cleaned and we could not get the garbage taken out I would not recommend this hotel because they're going through construction and trying to change it into an apartment complex that is what I was told
2024 年 1 月入住 3 晚

4/10 很差

Terri

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Asked why I was staying here when checking in?
When I check in I was asked whyI was staying here, as they are converting to apartments. I had already prepaid and booked for a week so not much I could do about it. Would not recommend booking and have no idea why they are even accepting reservations as they are in no condition to be accepting paying guests.
2024 年 1 月入住 5 晚
Guest Relations 于 2024 年 1 月 19 日 的回复
Dear Terri,It's unfortunate to hear that you didn't have a good time with us, and we apologize for any disappointment in our accommodations. This is never our intention and we'll be sure to discuss all of your comments internally. Thank you, and we hope you will consider coming back to join us again in the future.

6/10 一般

Tijuana

商务旅客
满意：清洁度、住宿条件和设施、客房舒适度
The staff was friendly but this establishment is transitioning into an apartment complex...There isnt any continental breakfast anymore as well.
2024 年 1 月入住 2 晚

4/10 很差

Kris

与配偶出行
满意：服务设施，员工和服务
不满意：清洁度
Despite advertising free breakfast, it has been discontinued. The room was not clean. The carpet had several stains including a mysterious large blue stain by the bathroom. The tub surround was dirty. The bathroom countertop had a waxy pile of goo and the sheets had holes in them. This property is converting three rooms into apartments so they are not maintaining the remaining hotel rooms as necessary.
2024 年 1 月入住 1 晚
Guest Relations 于 2024 年 1 月 12 日 的回复
Dear Kris,Thank you for reaching out and bringing your concerns to our attention. We assure you that the comfort of our valued guests is vital to us, and we regret that our accommodations fell below your expectations on this occasion. Cleanliness is one of our top priorities and will be discussed thoroughly as we make the appropriate changes and improvements. We appreciate you reaching out and hope you consider staying with us again in the future for a better visit.

6/10 一般

Noema A

与家人出行
满意：客房舒适度，住宿条件和设施
不满意：员工和服务，清洁度
2023 年 12 月入住 2 晚

6/10 一般

Tamiko

团体旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Disappointed on my birthday
The pictures are not up to date with how the hotel looks now. The pictures shows a full stove/oven which it only has a stove top. The restroon were not clean, there was no soap in the kitchen area, no extra toiletries to be replaced. The only thing was food was the a/c.
2023 年 12 月入住 1 晚

10/10 超赞

Michele

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great apartment
No complaints, as pictured
2023 年 12 月入住 1 晚

6/10 一般

真实旅客

满意：清洁度、住宿条件和设施、客房舒适度
Quality gone down hill
We stayed at the Sonesta ES Suites before, and it was amazing. So, we decided to return and have a nice anniversary stay. Well, to our surprise Sonesta was transitioning to apartments. There were only a select few suites available to book online for hotel stay. Moving forward, we requested a room where we didn't have to walk upstairs since I recently had surgery. The front desk agent, Ashley, was very accommodating. She changed our room location. Now that we are in our room, we noticed somethings that did not give the same feel as before. The carpet was stained red in front of the bathroom sink, the dishes in the kitchen were not clean (had a black film on them but I rewashed them), the furniture that was previously in the room is replaced with cheap distasteful furniture, and there was no iron along with the ironing board (had to request it from the front desk). As we moved around to leave the complex, we noticed some genuinely concerning issues. 1) Loud music around the tennis court and swimming pool. Again, we are aware that they are transitioning to apartments, but this is a noise ordinance. 2) One of the residents was standing in his apartment window nude. Yes, naked!!! 3) Another resident is walking her dogs, and they are relieving themselves but she's not picking the poop up. Again, another city ordinance being broken. This would have been one of the best stays, but we can see that this place is going down before a full transition takes place.
2023 年 12 月入住 2 晚

10/10 超赞

JP

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Family stay
I had a little problem at check in, not the room I had rented. The customer service clerk was able to make it happen and everything turned out great. The description needs updating as they are converting over to full time apartments and only 30% is available for hotel guest. Parking was full and hard to find a space. Overall enjoyed my visit.
2023 年 12 月入住 2 晚

2/10 糟糕

真实旅客

与家人出行
不满意：清洁度、住宿条件和设施、客房舒适度
Gone downhill
Sonesta’s management changed and the quality has gone downhill. It was quoted as having free breakfast, but I learned at check in that new mgt took that away. When we got to our room it smelled like mildew. There were a pile of wet towels inside our room by the front door. It looked like they were there due to a leaky vent. They also removed the blackout curtains in the center living room. This was a problem as my young daughter was sleeping on the foldout couch and was awake with the sunrise. Given the room was so bright, she could not go back to sleep. We have been staying here for years as the suites work well for our larger family, but after this experience we will find a new place to stay next time we visit.
2023 年 12 月入住 3 晚
Guest Relations 于 2023 年 12 月 30 日 的回复
We appreciate your feedback. We're sorry to hear that our accommodations and amenities failed to meet your expectations. Our team is dedicated to making effective changes for the future, so we will be sure to discuss all of your comments internally. We know that we can change your perceptions, so please consider giving us another chance in the future.

10/10 超赞

Abdul

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚

2/10 糟糕

India

不满意：清洁度、员工和服务、住宿条件和设施
Management 于 2023 年 12 月 21 日 的回复
Thank you for the feedback. Can I ask what happened and what made your stay bad with us?

10/10 超赞

Rena

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good stay
Check in was quick and the room was clean. Will stay again.
2023 年 12 月入住 2 晚

8/10 还可以

Kim

满意：员工和服务
2023 年 11 月入住 3 晚

4/10 很差

Kevin

与家人出行
满意：员工和服务，清洁度
The room was very roomy and clean. I love the full kitchen. On Hotels.com it showed breakfast was included. They do not do breakfast anymore. There's not even coffee in the lobby. We had coffee in the room though.
2023 年 11 月入住 2 晚
Guest Relations 于 2023 年 12 月 8 日 的回复
Dear Kevin,Thank you for choosing to stay with us and sharing what you enjoyed the most. It is always great to know when our rooms and amenities meet guests' expectations. However, we apologize if the third-party site you used to make your reservation did not provide up-to-date information. We do our best to ensure all booking channels are correct, and we will reach out to them to ensure our hotel is being accurately represented. Thank you, and we hope to welcome you back in the future.

2/10 糟糕

Adriane

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
We have visited this property several times over the last few years. We really like the Clear Lake area, and Bay Area Blvd is a great location. Because of our prior experience, we knew this property is a no-frills to the extreme experience. Don’t expect anything for breakfast regardless of what’s promised on the reservations page. Don’t expect an extra pillow or replacement towels or literally anything. No one will ask you for your stay was. We knew all of this and made our peace with the experience because it’s always been a good space for our family. However, this stay was deplorable. The property has taken a serious nosedive since starting to rent to tenants as an apartment complex. We killed 2 roaches within the first 30 minutes in our “suite”. Feral cats were pouring out of the overflowing dumpsters. There was body hair left in the tub from the last occupant, and perhaps the final straw was what appeared to be none of that blood spatter on the wall behind the door of the only fully functional bathroom. (We had a 2-bed, 2-bath “suite”, and the other toilet apparently had no wax ring under it as water just poured out of the bottom. Knowing the apathy of past staff, I didn’t bother to share any of this info with staff until I checked out (even then no one asked about the quality of my stay.) The staff member I spoke to wasn’t surprised or appalled by my reports at all and simply said “some units need more work that others”. Needless to say, we’ll find another hotel.
2023 年 11 月入住 1 晚
Guest Relations 于 2023 年 12 月 8 日 的回复
Dear Adriane,As a repeat guest, your feedback means that much more to us. We are so sorry that your recent stay did not live up to your expectations. By knowing where we fell short, we can work to make positive changes and ensure our future guests have a much better experience. While we can't change the past, we are confident we can leave a better lasting impression in the future.

10/10 超赞

Melanie

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚

4/10 很差

Gregory

团体旅客
满意：清洁度
The listing I reserved said it had breakfast included. There was an area that appeared to be set up for a breakfast bar, but there was no food. Even in the pictures in the listing, there is food shown in the area I saw. This was a real problem for me. I ended up having to walk to McDonalds and purchase breakfast (if that is what you can all it). Be assured, even though the listing says breakfast is included...it is not.
2023 年 11 月入住 2 晚
Management 于 2023 年 11 月 13 日 的回复
Thank you for your stay with us, we are transitioning to an apartment complex, and we should tell everyone at check-in that we do not have breakfast.

8/10 还可以

真实旅客

满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
No breakfast though advertised
There was NO breakfast as advertised in the booking!
2023 年 10 月入住 1 晚
Management 于 2023 年 11 月 13 日 的回复
We thank you for staying with us, we are in the process of transitioning to an apartment complex.

2/10 糟糕

Anne

不满意：清洁度、员工和服务、住宿条件和设施
Did not know when we booked this property that the hotel/suites were being turned into apartments. Sonesta must be going under. The place was dirty, blood on the closet door, the shower did not work. Overall they are done with taking care of things as a hotel. They seem to be having a hard time renting out as apts, giving 2 months free rent.
2023 年 10 月入住 3 晚
Management 于 2023 年 10 月 17 日 的回复
Good afternoon I sorry that that you had a bad experience. Can I ask what happened? Also, what room where you in so I can make sure that I take a look at all of your concerns.

10/10 超赞

Julien

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very good

2/10 糟糕

Emmanuel

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Cockroaches, Cockroaches and Stains
Room was full of roaches, mattress was covered in nasty stains. We had to leave property and book another room
2023 年 10 月入住 1 晚
Management 于 2023 年 10 月 17 日 的回复
Hello, I'm sorry you had a bad experience with us. Can I get more information on your stay?

4/10 很差

Christopher

与家人出行
不满意：清洁度
DO NOT STAY HERE… being converted to apartments
I should have taken photos but I would not stay here again. First off this property is being converted to apartments so there was no breakfast as listed or even a hotel store to buy snacks or drinks. Then there was no elevator so having to get the luggage for 10 people up the stairs was a definite challenge. Once in the rooms the carpet was stained and some of the sheets in the rooms had not been changed. Just overall it felt like cleaning was half done at best. I don’t blame the staff there was almost none left due to the fact the hotel was being closed to convert into apartments. They were clearly trying the best they could with the situation they were in too. I wish I had taken pictures but sadly it didn’t ✞ my mind at the time.
2023 年 10 月入住 1 晚
Guest Relations 于 2023 年 10 月 21 日 的回复
Dear Christopher, Thank you for sharing your experience. We're sorry to hear about the aspects of your stay that were not up to par, and we ask that you reach out to us offline so we can discuss them further. We wish you safe travels and hope for another chance to impress you in the future.

10/10 超赞

Rick

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 2 晚

10/10 超赞

Marianela

2023 年 9 月入住 2 晚
Management 于 2023 年 10 月 3 日 的回复
Thank you for this. Well, look forward to seeing you again in the future.

10/10 超赞

Courtney

满意：清洁度、员工和服务、住宿条件和设施
Full kitchen was nice, even though we didn’t need it. Comfortable, clean bed. Would stay again.
2023 年 9 月入住 1 晚
Management 于 2023 年 9 月 23 日 的回复
Thank you for staying with us

8/10 还可以

JIMIN

2023 年 9 月入住 1 晚

10/10 超赞

Maricel，Corpus Christi

2023 年 9 月入住 1 晚

10/10 超赞

Shari

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Very pleased with everything...the AC was amazing! Food options nice and close
2023 年 9 月入住 2 晚

8/10 还可以

Douglas

满意：清洁度、住宿条件和设施、客房舒适度
The Rooms are like small Apartments
The ES in the name must mean extended stay. Seemed like many were staying there long term. They are like tiny apartments. Only negative was there was drama outside our apartment on the stairs with a couple arguing over alcohol. I like the space over a normal hotel room.
2023 年 9 月入住 2 晚
Management 于 2023 年 9 月 5 日 的回复
Thank you for your comments, If you visit us again please let the front desk know so we can get any disturbances handle.

8/10 还可以

Kenneth

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 2 晚
Management 于 2023 年 9 月 5 日 的回复
Thank you

8/10 还可以

Rosemary

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 1 晚
Management 于 2023 年 8 月 31 日 的回复
Thanks for the comment we are working to make sure that your next say is even better

6/10 一般

Edwin

满意：客房舒适度，住宿条件和设施
不满意：员工和服务
Doesn’t offer a free breakfast
The property and booking said they offer a free breakfast; however, the front desk said they don’t offer free breakfast. I would not have booked that place if I knew that. False advertising.
2023 年 8 月入住 4 晚
Management 于 2023 年 8 月 31 日 的回复
We do apologize, but the owner ship has transitioned this property out of it.

6/10 一般

Joel

团体旅客
满意：员工和服务
不满意：住宿条件和设施，服务设施
The property did not have much. Their excuse were they are transitioning to apartments.
2023 年 8 月入住 2 晚

10/10 超赞

Cynthia

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Studio apartment
Great location for us, with kitchen and ample parking. They are transitioning to be an apartment complex, so it feels a bit like a neighborhood, with families in the pool and playing cards in the common area, which also has a grill.
2023 年 8 月入住 2 晚

8/10 还可以

Pablo，Keene

2023 年 7 月入住 3 晚

10/10 超赞

Robert

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 3 晚

4/10 很差

Hien，Katy

满意：员工和服务
不满意：住宿条件和设施，清洁度
When searching for hotels on Expedia, I filtered out "Free Breakfast". This property does not provide any breakfast! Please remove that and the picture of the "breakfast buffet". As far as the property, there's dog feces where people are not picking up. Also trash all over. The room itself has dirty carpets with a burn hole. Bedsheets had black sharpie writing on them... Overall, I was very disappointed.
Guest Relations 于 2023 年 8 月 5 日 的回复
Dear Hien,Your experience is not one we hear about often. Had we known that your stay was not to our usual standards, our team would have been happy to accommodate you accordingly. Rest assured, our complimentary breakfast selection is offered at the same time every morning, and our team is always willing to suggest a local option should our available selection not be to your tastes. Rest assured, housekeeping is looking into your comments, and we hope for another chance to impress you in the future.

6/10 一般

Melinda

团体旅客
Had checked in on Thursday evening and around 1130-1145 pm the smoke alarm went off and continued off n on throughout the night up until around 815 am the net morning than again that Friday night around the same time until around 2 am and we asked to be compensated when we checked out but the manager on duty when we checked out said that upper manager said no. I don’t believe this was the why to handle the situation because it was a inconvenience and scary at the same time to be sleep and be woke up to this not knowing if it was the real thing this time
2023 年 7 月入住 3 晚

8/10 还可以

Deborah

与家人出行
满意：清洁度、住宿条件和设施、客房舒适度
2023 年 7 月入住 6 晚

10/10 超赞

Debra

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Loved it
I had the 2 bedroom & it was wonderful! It was clean & huge. It had a full kitchen. Enough space for all of us. Nice & cozy. Room temperature was perfect. Front staff Lazaro(?) Was excellent in helping us with checking in & laundry room procedures. I highly recommend this place. If we ever visited Houston area again, we would definitely stay again.
2023 年 7 月入住 2 晚

2/10 糟糕

Pamela

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Trip from hell
The air in the room didn’t work, so We had to go out and buy fans. They ran my card so many times until the bank locked my card and I had no money for the duration of the trip
2023 年 7 月入住 2 晚
Management 于 2023 年 7 月 20 日 的回复
I'm sorry you had to go through that. Can more information about this so I can make sure if and when you comeback you will have a better stay.