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Reviews of Bridgeway Suites Houston IAH North

2.5 out of 5
Bridgeway Suites Houston IAH North
655 N Sam Houston Pkwy E, Houston, TX

Reviews

5.6
Rating 10 - Excellent. 170 out of 730 reviews" "
Rating 8 - Good. 124 out of 730 reviews" "
Rating 6 - Okay. 87 out of 730 reviews" "
Rating 4 - Poor. 59 out of 730 reviews" "
Rating 2 - Terrible. 290 out of 730 reviews" "

5.8/10

Cleanliness

6.2/10

Staff & service

4.2/10

Amenities

5.6/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

10/10 Excellent

Octayvia

Stayed 1 night in Feb 2022

2/10 Terrible

Arnold

Stayed 3 nights in Apr 2022

2/10 Terrible

Joaquin

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
None
Stayed 1 night in Dec 2021

6/10 Okay

Gary

“A Disappointed Stay”
Customer service was not good. My room was spacious but cleaned well and not enough towels in the bathroom. Accommodations were poor. Not a good stay.
Stayed 1 night in Apr 2022

4/10 Poor

Erika

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property looked nice online states it was a 3 star but upon arriving I realized it was more like a 1-2 star I wish I would have only booked for 1 night instead of being locked in at 2
Stayed 2 nights in Apr 2022

8/10 Good

Rodisha, Denver

Disliked: Cleanliness, amenities
Extended - Stay Available
Stayed 1 night in May 2022

2/10 Terrible

Quinten

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022

8/10 Good

Karen

Stayed 4 nights in May 2022

2/10 Terrible

Christina, Cibolo

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The rooms were hot and felt like AC weren’t working
Stayed 1 night in May 2022

2/10 Terrible

Michelle

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot, humid, AC at 79
The lobby was hot. I was sitting and waiting to be checked in. It was hot. My face was sweating. I walk toward the elevators. There is a blanket just sitting there in the floor. I go to my room. Several stairwell windows were wide open in humid, hot Houston. The AC in the room was 79. The AC didn't have a good amount of air coming out of it. I walked back to the elevator, and there are two cuss words right by the elevator button - in marker. I told the guy I couldn't stay there. He said he wouldn't refund my money. It was not a place that any person should stay.
Stayed 2 nights in May 2022

6/10 Okay

Steven

Traveled with family
Disliked: Property conditions & facilities
Stayed 3 nights in May 2022

2/10 Terrible

Tierra

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are disgusting and the hallways smell like mildew n smoke, door hanging off the hinges.
Stayed 7 nights in Apr 2022

2/10 Terrible

Melissa

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Although roomy inside the hotel was nothing like the description. There was no dishes or silverware, blankets or pillow for the pullout sofa. Ine of my bath towels had menstrual blood on it and when i asked for more towles,blankets ect ,i was told there wasnt anymore. Smh. Will not be staying there again.
Stayed 2 nights in Apr 2022

2/10 Terrible

JOSE

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
firts the counter service, second the way how was the service during the time i stay at the property, the lack of atention to clean the room, roaches,
Stayed 11 nights in Apr 2022

2/10 Terrible

GAIL

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
When pulling up we noticed the grass was not cut. The inside of lobby looked like a ghost town. It was hot and did not smell good. Customer service was horrible and they charged me $50.00 for an early check in. The elevator was out of order and we was not warned. The room was torn apart. There was not a bed, there was holes in the wall and you could see the wiring. Refrigerator was not working and pulled away from wall. Trash on floor. When I spoke to the person at the front desk about it, they wasn’t surprised and returned my money with no questions asked. I would never recommend this place to anyone and Expedia should not represent them, which means I will not trust Expedia anymore.
Stayed 2 nights in Apr 2022

2/10 Terrible

Akyle

Stayed 1 night in Apr 2022

2/10 Terrible

Marenda Lenee

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property had so many health code violations this place should be shut down roaches were crawling on the walls never never never book with this property.
Stayed 6 nights in Apr 2022

6/10 Okay

Belen

Stayed 1 night in Apr 2022

2/10 Terrible

Jessica

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DISGUSTING
disgusting, disgusting and even more disgusting if that is even possible.....bed bugs, roaches, blood stains on walls, shower curtains, and window curtains not to mention broken mirror and bullet holes.......checked in, went to room and checked right out.....got a full refund......
Stayed 3 nights in Apr 2022

2/10 Terrible

Temeka

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I didn’t like da roaches & broken things in my room
Stayed 3 nights in Apr 2022

2/10 Terrible

LaTrece

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

Bianca

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 8 nights in Mar 2022

8/10 Good

Sopanna

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Not what expected
First checked in room was terrible. As soon we entered cockroaches was crawling all over the walls. Then we were given a new room, which is ok but not the greatest but was ok to sleep on. Bed was sloapy (you literally sink in it). The shower was backed up during shower. I would rate this hotel 2..for the customer service.
Stayed 1 night in Apr 2022

2/10 Terrible

Kayla

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
This property had dead and living bugs on its property. The place honestly smelled weird and the workers were pretty lazy. They smelled foul and had strong odor. The elevator kept messing up. Door was hard at opening. If I could go on about how terrible this place is, I would. My stay was nog welcomed.
Stayed 12 nights in Mar 2022

2/10 Terrible

Kelli

Stayed 1 night in Apr 2022

10/10 Excellent

Chanel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Chanika

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff
This is not my first time at this property and each time I am helped by the same receptionist. Whether she remembers me or not she's a great worker and always accommodating the needs of her customers.
Stayed 2 nights in Apr 2022

4/10 Poor

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

4/10 Poor

Tiffany

Stayed 2 nights in Apr 2022

2/10 Terrible

Alexis

Stayed 2 nights in Apr 2022

6/10 Okay

Shynike

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It is setup just like a 2 bedroom 2 bathroom apartment
Stayed 1 night in Mar 2022

2/10 Terrible

Joel

Disliked: Staff & service, amenities, property conditions & facilities
No extra tissue, no paper towels in the room. Could not get extra blanket. They only clean the rooms once a week.
Stayed 2 nights in Mar 2022

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

2/10 Terrible

shynike

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never staying again
Tv didn’t work when we 1st got there and ppl roaming outside all times of the night
Stayed 3 nights in Mar 2022

2/10 Terrible

Ashley

Stayed 3 nights in Mar 2022

8/10 Good

Ninilola

Stayed 1 night in Mar 2022

2/10 Terrible

Madeline

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no hairdryer I asked for towels not given to me after one day later Never came to change sheets or clean room No breakfast Bed sheets come off
Stayed 3 nights in Mar 2022

2/10 Terrible

Glenthia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2022

2/10 Terrible

Rebecca, Houston

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property needs to be shut down. Everytime I have stayed here I have had an issue. Between lying to customers on the phone and in person, double charging customers on purpose, no understanding of how to run or operate a hospitality business, they do not what so ever clean any of the rooms, THEY ARE VERY PREJUDICE AND DO NOT LIKE AMERICANS. This particular stay they first tried to say that I had to leave because of my certified service dogs, when they realized they just messed up they tried to say that I had no reservation. I did it was with hotwire and paid for online. They proceeded to call me a liar and say I was making it up. All night they said nothing to me. Next morning the one worker who rudely stood at the side door goes you didn't pay yesterday so you need to leave. Yes I did I said. Well the manager said you are to leave cuz of your animals. I said no they are certified. Then it was wedont care you need to leave. Mind you the entire 3 days I was there my 17 yr old daughter who was just rescued from human trafficking the day before whi needed to have her own room for privacy my boyfriend and myself did not have any guest, we were quiet and we're paying. They refused the 3rd days payment and hotwire refunded it to me. Bridgeway called the cops on me but thankfully they knew I was in the right and didn't give me a hard time but still had to leave. The owners told the cops my dogs were aggressive and destroyed the room they looked and said wow they are lying.
Stayed 2 nights in Mar 2022

2/10 Terrible

Lashay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE!!! It was disgusting!!!
Stayed 2 nights in Mar 2022

2/10 Terrible

Adnan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply awful
Stayed 1 night in Mar 2022

2/10 Terrible

Shameika

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were dirty and smelled disgusting. The advertisement portrayed an indoor pool; however, it had been closed since March 2020. There were insects crawling on the walls in the hallways. The room had not been cleaned properly.
Stayed 3 nights in Mar 2022

2/10 Terrible

Glenthia

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Got to the room roaches everywhere no clean towels no sheets on the bed
Stayed 1 night in Mar 2022

2/10 Terrible

George

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2022

6/10 Okay

LaDetrick, Norfolk

Disliked: Staff & service, amenities
This property is under construction and ALL the amenities were closed "Due to COVID" no food, no pool you can't even go outside to their grill area. If you a bed to sleep then ok but even in the rooms they are working. The ac was not working or something because the hallways were hot and smelly.
Stayed 2 nights in Mar 2022

4/10 Poor

Sandy

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Had to wait a long time for someone to check us in at the desk
Stayed 1 night in Mar 2022

6/10 Okay

Montreal, Rosenberg

Traveled with partner
Disliked: Cleanliness
Wouldn’t not recommend
Stayed 1 night in Mar 2022

2/10 Terrible

Ashley

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bugs everywhere smelled like weed refrigerator smelled like mold and it was very rusty
Stayed 5 nights in Mar 2022

10/10 Excellent

Billy

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Quiet and very peaceful the only problem was the front desk had too much request or too many requirements
Stayed 2 nights in Mar 2022