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Reviews of Residence Inn by Marriott Houston The Woodlands/Market Street

3 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 321 out of 495 reviews" "
Rating 8 - Good. 116 out of 495 reviews" "
Rating 6 - Okay. 32 out of 495 reviews" "
Rating 4 - Poor. 17 out of 495 reviews" "
Rating 2 - Terrible. 9 out of 495 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Harriet

Liked: Cleanliness, staff & service, property conditions & facilities
Kind staff. Nice community
Stayed 1 night in Mar 2024
Response from The Residence Inn Team on Mar 27, 2024
Dear Harriet,Thank you very much for rating us with a 5 out of 5!We loved having you here and we hope to see you again.

8/10 Good

Alastair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great location, very close to the mall and Market Street. Staff are amazing and helpful. Room was large and comfortable. Breakfast was OK. Small gym that was quiet. Good sized indoor pool.
Stayed 6 nights in Feb 2024
Response from Hotel Manager on Mar 9, 2024
Dear Alastair,Thank you so much for taking the time to give us your positive feedback, we loved having you here and we hope to see you soon the next time you are in the area!

6/10 Okay

David

Stayed 12 nights in Jan 2024
Response from Hotel Manager on Feb 3, 2024
Dear David,Thank you for taking the time to give us your most honest feedback, as a valued guest we greatly appreciate it. We strive to deliver service at a 5 out of 5 and I noticed that on your most recent visit we fell short of our goal. May I ask you to contact the hotel and speak to management of your recent experience.

10/10 Excellent

Melanie, Hornbeck

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was wonderful. We stayed here for a quick anniversary trip and it's less than a mile to everything The Woodlands has to offer.
Stayed 2 nights in Jan 2024
Response from The Residence Inn team on Jan 15, 2024
Dear Melanie,Thank you for your great rating and feedback! We look forward to your next visit!

10/10 Excellent

John

Liked: Cleanliness, amenities
Stayed 3 nights in Jan 2024
Response from Hotel Manager on Jan 11, 2024
Dear John,Thank you very much for rating us with a 5 out of 5!We loved having you here and we hope to see you soon.

10/10 Excellent

Ulrike

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay with our kids. Would stay there again.
Stayed 3 nights in Jan 2024
Response from The Residence Inn Team on Jan 10, 2024
Thank you for your great rating and feedback! We look forward to your next visit!

10/10 Excellent

vincent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from The Residence Inn Team on Jan 10, 2024
Thank you for your great rating and feedback! We look forward to your next visit!

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The indoor pool is great, chimney in the room is a nice amenity.
Stayed 1 night in Jan 2024
Response from The Residence Inn Team on Jan 10, 2024
Thank you for your great rating and feedback! We look forward to your next visit!

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Just stayed one night but there were no issues and the room was great.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Feb 3, 2024
Dear Wayne,Thank you so much for the rating us with a 5 out of 5!!We loved having you here and we hope to see you soon the next time you are in the area.

8/10 Good

eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Conveyance. Rooms are too dark. Need way better lighting. Need make up mirror for ladies. Better tv channels
Stayed 7 nights in Dec 2023
Response from The Residence Inn Team on Dec 28, 2023
Thank you for your feedback, we have shared your comments with our organization. We look forward to your next visit!

2/10 Terrible

Robert

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Vents were filled with mold and dirt. Refund please!
Stayed 1 night in Dec 2023
Response from The Residence Inn Team on Dec 28, 2023
Dear guest, thank you for your review, we will look into your feedback.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stay was ok EXCEPT: Bed was not comfortable Kitchen area lighting was horrible. Not enough light to do anything, Overhead lighting poor and NO under cabinet lighting to use on counter.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 20, 2023
Dear Anonymous,Thank you for taking the time to give us your most honest feedback, as a valued guest we greatly appreciate it.I have shared your experience with our maintenance team to ensure we have the best practices in place to deliver excellent customer experience. We loved having you here and we hope to see you soon.

10/10 Excellent

elizabeth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 20, 2023
Dear Elizabeth,Thank you for taking the time to rate us with a 5/5!We loved having you here and we hope to see you again the next time you are in The Woodlands.

10/10 Excellent

Riley

Stayed 1 night in Nov 2023
Response from The Residence Inn Team on Dec 28, 2023
Thank you for your great rating, we look forward to your next visit!

10/10 Excellent

sean

Stayed 1 night in Dec 2023
Response from The Residence Inn Team on Dec 28, 2023
Thank you for your great rating, we look forward to your next visit!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Nov 2023
Response from Hotel Manager on Dec 5, 2023
Dear James,Thank you for taking the time to rate us a 5 out of 5!We loved having you here and we hope to see you the next time you are in The Woodlands/Market St.

8/10 Good

Josiah, PORTLAND

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Hotel Manager on Nov 30, 2023
Dear Josiah,Thank you for taking the time to give us your feedback, as a valued guest we greatly appreciate it! We loved having you here and we hope to see you soon.

10/10 Excellent

Walker

Stayed 2 nights in Nov 2023
Response from Hotel manager on Dec 20, 2023
Dear Walker,Thank you for taking the time to rate us a 5/5!We loved having you here and we hope to see you soon.

10/10 Excellent

Leslie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to so many places.
Stayed 1 night in Oct 2023
Response from The Residence Inn Team on Oct 30, 2023
Dear Leslie,Thank you for your great rating! We look forward to your next visit!

10/10 Excellent

April

Liked: Property conditions & facilities
Close by for entertainment purposes and was clean
Stayed 1 night in Oct 2023
Response from The Residence Inn Team on Oct 30, 2023
Dear April,Thank you for your great rating! We look forward to your next visit!

2/10 Terrible

Jeri

Stayed 1 night in Oct 2023
Response from The Residence Inn Team on Oct 16, 2023
Dear Jeri, We apologize for not meeting your expectations, we hope you can give us another opportunity to better serve you in the future.

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Hotel Manager on Oct 28, 2023
Dear Alejandro,Thank you so much for taking the time to rate us a 10/10!We loved having you here and we hope to see you soon the next time you are in The Woodlands!

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from The Residence Inn Team on Oct 10, 2023
Dear Guest,Thank you for your rating, we look forward to your next visit!

8/10 Good

Haydn

Stayed 8 nights in Sep 2023
Response from The Residence Inn Team on Oct 10, 2023
Dear Guest,Thank you for your rating, we look forward to your next visit!

10/10 Excellent

Alexander Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 6 nights in Oct 2023
Response from The Residence Inn Team on Oct 9, 2023
Dear Guest,Thank you for your great rating, we look forward to your next visit!

10/10 Excellent

WOOSEON

Stayed 6 nights in Sep 2023
Response from Hotel Manager on Sep 25, 2023
Dear Wooseon,Thank you for taking the time to rate your experience with a 10! We loved having you here and we hope to see you soon the next time you are in The Woodlands.

10/10 Excellent

Amie N.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from The Residence Inn Team on Oct 2, 2023
Thank you for your great rating! Looking forward to your next visit!

8/10 Good

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the unexpected additional charge over parking space upon check in.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 7, 2023
Dear Luis,Thank you for taking the time to give us your honest feedback, as a valued guest we greatly appreciate it. I will share your experience with my marketing director to review all third party sites to ensure we have the parking charge posted. Typically you are able to find this information when booking a room. I apologize that it came as a surprise I assure you that was not the intention. We loved having you here and we hope to see you next time you are in the area.

10/10 Excellent

Kaci

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 6, 2023
Thank you so much for rating us with a 5! I will share this will all my staff as a way of celebrating a job well done.

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Great stay!!
My husband and I really enjoyed our stay, we loved the full kitchen that was provided! We’ll definitely be staying here next time we come back. Oh and breakfast was great!!
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 5, 2023
Thank you so very much for your kind words, I will share your feedback with all my staff as we celebrate a job well done! We loved having you here and we can't wait for your next visit.

10/10 Excellent

J Nicholas

Stayed 1 night in Aug 2023
Response from The Residence Inn Team on Aug 30, 2023
Dear J Nicholas, thank you for your great rating! W look forward to your next visit!

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from The Residence Inn Team on Aug 28, 2023
Thank you for your great rating about your recent stay! We look forward to your next visit!

10/10 Excellent

Kevin, Oviedo

Stayed 1 night in Aug 2023
Response from Hotel Manager on Sep 5, 2023
Thank you so much for taking the time to rate us with a 5!We loved having you here and we hope to see you soon the next time you are in the area.

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Aug 2023
Response from The Residence Inn Team on Aug 10, 2023
Dear Karen, thank you for your great rating! We look forward to your next visit.

10/10 Excellent

juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and good breakfast
Stayed 4 nights in Aug 2023
Response from The Residence Inn Team on Aug 10, 2023
Dear Juan, thank you for your great rating and feedback about your recent stay! We look forward to your next visit.

8/10 Good

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for my shows at the woodlands
Stayed 1 night in Jul 2023
Response from The Residence Inn Team on Jul 31, 2023
Dear Brian,Thank you for your rating and feedback about your recent stay! We look forward to your next visit!

10/10 Excellent

Randy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator is slow and small. We were in town for a concert and everyone was arriving and leaving at the same time. Customers either had to wait or pack in.
Stayed 2 nights in Jul 2023
Response from The Residence Inn Team on Jul 31, 2023
Dear Randy, Thank you for your feedback, we hope you can give us another opportunity to better serve you in the future.

10/10 Excellent

Mindy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very awesome place❣
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 30, 2023
Dear Mindy,Thank you so much for your kind words I will share them with all my staff as a way of celebrating a job well done!

10/10 Excellent

Stephanie

Liked: Cleanliness, property conditions & facilities, room comfort
Very clean, inviting & fresh!
The room was very clean, spacious, and welcoming. The staff was great as well. We will return. Very close to the Cynthia Woods Mitchel Pavilion!!! So very close to the venue.
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 30, 2023
Dear Stephanie,Thank you so much for giving us your most honest feedback, as a valued guest we greatly appreciate it!

10/10 Excellent

teri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from The Residence Inn Team on Jul 27, 2023
Thank you for your great rating! We look forward to your next visit!

10/10 Excellent

Brianna

Liked: Cleanliness
Stayed 1 night in Jun 2023
Response from The Residence Inn Team on Jul 27, 2023
Thank you for your great rating! We look forward to your next visit!

10/10 Excellent

allison

Stayed 1 night in Jul 2023
Response from Hotel Manager on Aug 8, 2023
Dear Allison,Thank you so much for rating us a 5 out of 5!We loved having you here and we hope to see you next time you are in The Woodlands.

10/10 Excellent

Jesse

Stayed 1 night in Jul 2023
Response from The Residence Inn The Woodlands on Jul 14, 2023
Dear Guest,Thank you for your great rating! We look forward to your next visit!

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I thought the hotel was great, the location was great, didn't have any complaints except the air conditioner was a bit loud. More of a vibration feeling than sound. Probably just needs a little maintenance.
Stayed 2 nights in Jul 2023
Response from Hotel Manager on Jul 9, 2023
Thank you so much for taking the time to give us your feedback, as a valued guest we greatly appreciate it. I have shared your experience with our maintenance team to ensure we take corrective actions to prevent this issue from happening in the future. We loved having you here and we hope to see you soon!

8/10 Good

Jennie

Stayed 1 night in Jun 2023
Response from The Residence Inn Team on Jul 7, 2023
Dear Jennie, Thank you for your survey, we look forward to your next visit!

10/10 Excellent

teri

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was very uncomfortable, felt like a hump in it. Other than that it was great!
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 6, 2023
Thank you for taking the time to fill out our survey, as a valued guest we greatly appreciate it! I have shared your experience with our maintenance department to ensure corrective actions are taken to prevent uncomfortable stays from occurring in the future.

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 6, 2023
Thank you for rating us with a 5 out of 5!We loved having you here and we hope to see you soon.

10/10 Excellent

Eduardo

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Mary at the front is the sweetest! Great stay and walking distance to shops, food and and the woodlands pavilion
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 3, 2023
Thank you so much for rating us with a 5 and sharing your kind words about my staff!We loved having you here and we hope to see you soon.

10/10 Excellent

Mark

Stayed 1 night in Jun 2023
Response from Hotel Manager on Jul 3, 2023
Thank you so much for rating us with a 10!We loved having you here and we hope to see you soon.

10/10 Excellent

donald

Stayed 1 night in Jun 2023
Response from Hotel Manager on Jul 3, 2023
Thank you so much for rating us with a 10!We loved having you here and we hope to see you soon.