Ratings based on 55 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 3, 2017
Centralized to everything we needed to do. Shuttle van (free service till 9pm) took us right to an entry gate at NRG stadium. Excellent complimentary breakfast.
3 out of 5
Recommended
for Everyone
by A verified traveler from US

A bit noisy.

Posted Nov 16, 2016
Pros: Friendly staff. Good service.
Cons: Again, no in room safe and noisy. Our room was adjacent to a basketball court.
Location: Good location. Pl but of shopping and food stores nearby.
No in room safe. Good location for us. Workout room was small and very little equipment. Weights were missing. They need to remodel this area. Breakfast was good.
Comment from Hotel Management
Nov 17, 2016 by Diana F., Hotel Management
Hello Dennis, Thank you for taking the time to let us know how we did. I am very sorry to hear that your room did not meet your expectations, we are currently working on improving on all the things you mentioned. However I am glad that you were pleased with our staff. We hope you stay with us next time your travels bring you back to Houston!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 16, 2016
Very Convenient and comfortable to stay in. Excellent breakfast. Service is good.
Comment from Hotel Management
Aug 21, 2016 by Diana, Hotel Management
Hello, Thank you for taking the time to give us feedback about your stay. We hope we get the opportunity to serve you whenever your travels bring you back to Houston
5 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina

A Short Emergency Trip made nice.

Posted Aug 1, 2016
Pros: Location, shuttle to anywhere within 3 miles, service of the staff.
Location: Walking distance to nearby restaurants and stores, but they offer the shuttle anyway. We were able to accomplish everything we needed to easily.
We had to fly to Houston for an emergency trip, and were only there 2 nights. Staying at the Residence Inn was exceptional. We interacted with many of the staff on different shifts and were treated very well by all of them. The room was very nice and comfy, and the breakfast was exceptional. We have absolutely no complaints.
Comment from Hotel Management
Aug 15, 2016 by YoYo, Hotel Management
Hello Carol, Thank you for taking the time to give us feedback about your stay at our hotel. I am please to hear that you had a wonderful stay and we hope to serve you next time your travels bring you back to Houston
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio

Great place to stay in Houston

Posted Jun 14, 2016
Pros: Location
I had meetings near Greenway Plaza in the southwest side of the city of Houston. This place is easy to miss when you are driving but a great place to stay.
Comment from Hotel Management
Jun 30, 2016 by Hotel Staff, Hotel Management
Hello Mike, Glad to see our location works for you! Please come back and see us again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Austin, Texas

Nice hotel

Posted Apr 18, 2016
Pros: It was close to MD Anderson cancer center
Cons: It could use a room air freshener, because it had a musty smell upon entering the room.
Location: Location was not too far from hospital.
Very comfortable room and the breakfast was very good.
Comment from Hotel Management
Apr 19, 2016 by Hotel Staff, Hotel Management
Hello Jodie, Thank you for the review! We will make sure to do a better job! We hope to earn your business again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 23, 2016
The last night we had people next door play music until about 1am. Made it tough to sleep.
Comment from Hotel Management
Feb 29, 2016 by Yoyo, Hotel Management
Thank you for letting us know about the music issue. Hope we can earn your business again in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel that was close to city attractions

Posted Feb 2, 2016
Pros: Price and closeness to city's attractions.
Cons: Pull out sofa bed for 3rd person lacked comfort
The hotel was very good for our needs, close to city attractions and on budget.
Comment from Hotel Management
Feb 8, 2016 by GM, Hotel Management
Thank you for your review! Glad to hear suggestions from our guests so we can make it better! We hope to see you again in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler from Louisiana

This was a wonderful hotel for the price.

Posted Jan 5, 2016
Pros: The hotel was clean, comfortable and close to the Toyota Center.
Cons: The smoking area needs to be moved from the entrance/exit.
Location: The location was great. We went to a NBA game at the Toyota Center and it took us approximately 15 minutes to get there.
My experience was pleasant. The staff members were nice and the breakfast was great.
Comment from Hotel Management
Jan 6, 2016 by Hotel Staff, Hotel Management
Dear Liz, Thank you for your business! We glad we have earned it this time and hope for many more in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler

Classy hotel near Nrg stadium really nice room

Posted Dec 8, 2015
Pros: Close to Nrg stadium very comfortable rooms great break fast
Cons: If they had 2 double or 2 king bed in room.
Location: Near galleria and many nice restaurants
Very nice hotel glad we stayed there. Will return soon
Comment from Hotel Management
Dec 22, 2015 by Hotel Staff, Hotel Management
Thank you for the review! We suggest looking into our Two-Bedroom suites when you come back to the area! You will be surprised to see how spacious and comfortable it would be! Thank you again for your business!