Ratings based on 88 Verified Reviews

4.4 out of 5
89% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Mississippi

Great staff

Posted Apr 8, 2017
Remodeling was occurring on some floors which made the access difficult at times, but I'm always glad to see upgrades happening so that's a good thing. Bathroom fixtures loose but I'm assuming these rooms get remodeled next. The best thing about the hotel is the staff, especially Megan, the front office manager, and the woman behind the desk that helped with some things (didn't get her name). Another manager was constantly checking on the guests in the lobby during breakfast and social hours. He was very friendly and helpful.
5 out of 5
by Michael

Posted Jan 9, 2017 on Hotels
Comment from Hotel Management
Jan 19, 2017 by General Manager, Hotel Management
Dear Michael, Thank you so much for your outstanding score of our hotel. It bring us great joy to see that many stars. I am so please that we could make your stay special and I look forward to "wowing" you again the next time your in town!
5 out of 5
by A verified traveler

Posted Nov 11, 2016 on Hotels
Comment from Hotel Management
Nov 23, 2016 by General Manager, Hotel Management
Thank you for letting us know how we did! We Look forward to having you back with our Residence Inn Family! - Kyle
4 out of 5
by A verified traveler

Nice room layout.

Posted Oct 31, 2016 on Hotels
Was in town for one night. Loved the layout of the room and everything needed was in the area. Only drawbacks we experienced were weak Wi-Fi, could not use at all, water took a while to get hot (never really got hot), and the TV in the bedroom did not work. I will definitely stay here when in the area.
Comment from Hotel Management
Nov 9, 2016 by General Manager, Hotel Management
Hey There! Thank you so much for being part of our Residence Inn Family! We truly appreciated it and we look forward to you returning. I will work hard on the drawbacks and improvements needed you listed so we can ensure your next stay is amazing! All the Best Kyle
4 out of 5
by A verified traveler

Posted Oct 6, 2016 on Hotels
Comment from Hotel Management
Nov 23, 2016 by General Manager, Hotel Management
Thank you for letting us know how we did. We hope you come home to see us again soon!
5 out of 5
by Teressa from Dallas

Posted Aug 17, 2016 on Hotels
Staff was wonderful and the atmosphere was great! I will definitely come again to this location!
Comment from Hotel Management
Nov 23, 2016 by General Manager, Hotel Management
Hope you return to see us soon! thank you for the feedback! -Kyle
5 out of 5
by Antonio from Louisiana

T

Posted Jun 1, 2016 on Hotels
Loaction
Comment from Hotel Management
Dec 20, 2016 by General Manager, Hotel Management
Dear Antonio, Thank you for your OUTSTANDING score of our hotel! We look forward to WOWIING you again the next time your travels bring you to WESTCHASE! Sincerely, Megan McMurrey Front Office Manager
5 out of 5
by Richard from Houston

Great Little Home away from home

Posted May 26, 2016 on Hotels
Pleasantly relaxing. The room was fantastic: it's more like an well-kept temporary apartment than a hotel room. The buffet breakfast was very good, better than the Continental fare I usually get. The service was likewise quite good. The layoff was beautiful and functional with both a well-kept pool and a quiet room. Even the bathroom was spacious, clean and well-stocked. Except for poor satellite service and wifi, the place was practically perfect and reasonably priced.
5 out of 5
by Karen

Posted Mar 8, 2016 on Hotels
Comment from Hotel Management
May 21, 2016 by Kyle, Hotel Management
Hey There Karen! Thank you so much for being part of our Residence Inn Family! We look forward to you coming back soon! All the Best,
4 out of 5
by Carol

Posted Feb 16, 2016 on Hotels
Comment from Hotel Management
May 7, 2016 by Kyle, Hotel Management
Thanks Carol! It was our pleasure having you stay with us and we truly cant wait to have you back as part of our Residence Inn Family All the Best,