BBQ/picnic area

Reviews of Residence Inn by Marriott Houston Willowbrook

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 279 out of 494 reviews" "
Rating 8 - Good. 122 out of 494 reviews" "
Rating 6 - Okay. 42 out of 494 reviews" "
Rating 4 - Poor. 24 out of 494 reviews" "
Rating 2 - Terrible. 27 out of 494 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Diego

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I slept easy in a very quit place
Stayed 4 nights in Mar 2024

4/10 Poor

Bryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The first 2 nights the smoke/fire alarm was going off due to being faulty so unfortunately 2 nights of minimal sleep but i understand certain things are out of peoples control.
Stayed 3 nights in Mar 2024

8/10 Good

Jubil, Milpitas

Stayed 4 nights in Feb 2024

10/10 Excellent

Shaunta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is awesome! The continental breakfast was good , great location , and spacious rooms.
Stayed 1 night in Jan 2024

10/10 Excellent

Jhade

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful.
Stayed 3 nights in Dec 2023

4/10 Poor

Nathan

Stayed 1 night in Feb 2024

10/10 Excellent

Avery

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Yvette, Chicago

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed overnight for a quick family visit. We got a 2 bedroom suite and it was the perfect size and very comfortable for the amount of people with who we were traveling. The room we stayed in could use a small tuneup. The toilet paper holder was lose and fell off the wall, the doors could use a good scrub and fresh paint but overall it was clean, the staff was friendly, the bed was comfy, shower was great, breakfast was perfect and I would definitely return again.
Stayed 1 night in Feb 2024

2/10 Terrible

Kolu K

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This was one of the worse hotels I have stayed. Outdated and dirty but the staff was really nice.
Stayed 3 nights in Jan 2024

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Terence

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet relaxing environment. Close to highways, shopping, many restaurants and yet still very laid back. I would definitely stay here again.
Stayed 4 nights in Jan 2024

10/10 Excellent

Karissa

Traveled with family
Liked: Amenities, property conditions & facilities
Staff was great, room was clean, breakfast was delcious!
Stayed 2 nights in Jan 2024

10/10 Excellent

Shaunta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Efrain Lemus

Stayed 9 nights in Dec 2023

10/10 Excellent

Tammy A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Sequanya

Liked: Cleanliness, staff & service, property conditions & facilities
Tracy was great.
Stayed 3 nights in Dec 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

rosa g

Liked: Cleanliness, amenities

10/10 Excellent

Al

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place

10/10 Excellent

cynthia

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

LATRICE, Baytown

Liked: Cleanliness, staff & service, property conditions & facilities
I love it all. Convenience. Shopping. Dining.
Stayed 2 nights in Dec 2023

10/10 Excellent

Renee

Liked: Cleanliness
Stayed 3 nights in Nov 2023

10/10 Excellent

Don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. A little noisy if your room is closer to the main road.
Stayed 3 nights in Nov 2023
Response from RI on Nov 24, 2023
Thank you for taking the time to let us know about your recent stay with us.

2/10 Terrible

Hera

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst place ever
Stayed 2 nights in Nov 2023
Response from RI on Nov 18, 2023
Thank you for taking the time to share your recent stay with us.

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from RI on Nov 13, 2023
Thank you for taking the time to let us know about your recent stay with us.

8/10 Good

Alejandro

Business traveler
Liked: Staff & service, room comfort
Stayed 3 nights in Nov 2023
Response from RI on Nov 13, 2023
Thank you for taking the time to let us know about your recent stay with us.

4/10 Poor

Pat

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Less than cleanliness I expected from marriott_night manager rude and lazy .coulnt be bothered to help light firpit..pool and gym was great & well maintained . Morning desk check friendly and helpfu.
Stayed 3 nights in Nov 2023
Response from RI on Nov 13, 2023
Thank you for taking the time to let us know about your recent stay with us.

10/10 Excellent

Naadira

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and the staff was amazing!
Stayed 4 nights in Oct 2023
Response from RI on Nov 13, 2023
Thank you for taking the time to let us know about your recent stay with us.

10/10 Excellent

Shane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from RI on Nov 13, 2023
Thank you for taking the time to let us know about your recent stay with us.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent in every way! Great breakfast options, clean and well organized A
Stayed 2 nights in Oct 2023
Response from RI on Nov 13, 2023
Thank you for taking the time to let us know about your recent stay with us.

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from RI on Nov 13, 2023
Thank you for taking the time to let us know about your recent stay with us.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Parking and Incidentals
Everything was fine, but I didnt like how the deposit was $50 a night for incidentals for 3 nights. Then the next day charged me $40 for parking and I thought that would be taken out of the incidentals but it wasn't.
Stayed 3 nights in Oct 2023
Response from RI on Nov 13, 2023
Thank you for taking the time to let us know about your recent stay with us.

10/10 Excellent

Somourn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well kept and staff is super friendly. Only thing that sucks is you have to pay for parking.
Stayed 2 nights in Oct 2023
Response from RI on Nov 13, 2023
Thank you for taking the time to let us know about your recent stay with us.

10/10 Excellent

Tyree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and friendly welcoming staff very attentive and room was very nice
Stayed 3 nights in Oct 2023
Response from RI on Nov 13, 2023
Thank you for taking the time to let us know about your recent stay with us.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from RI on Nov 13, 2023
Thank you for taking the time to let us know about your recent stay with us.

8/10 Good

Zbigniew

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Ri on Oct 9, 2023
Thank you for staying with us at the Residence Inn Willowbrook.

6/10 Okay

Osamah

Traveled with family and small children, Business traveler
Good
Stayed 2 nights in Oct 2023
Response from RI on Oct 9, 2023
Thank you for staying with us at the Residence Inn Willowbrook.

4/10 Poor

Kyle Jeffrey

Disliked: Cleanliness
Stayed 2 nights in Sep 2023
Response from RI on Oct 9, 2023
Thank you for staying with us at the Residence Inn Willowbrook.

10/10 Excellent

Reshonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from RI on Oct 9, 2023
Thank you for staying with us at the Residence Inn Willowbrook.

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lady at the front with the glasses from Virginia was so nice and help. Thankful for her.
Stayed 2 nights in Sep 2023
Response from RI on Oct 9, 2023
Thank you for staying with us at the Residence Inn Willowbrook.

10/10 Excellent

Dajohnah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very helpful !
Stayed 3 nights in Sep 2023
Response from RI on Oct 9, 2023
Thank you for staying with us at the Residence Inn Willowbrook.

4/10 Poor

PHI

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from RI on Oct 9, 2023
Thank you for staying with us .

10/10 Excellent

Lisa Chanel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2023
Response from RI on Oct 9, 2023
Thank you for staying with us at the Residence Inn Willowbrook.

10/10 Excellent

Amy

Business traveler
Liked: Amenities
Rooms were great beds were comfy and the Staff was Amazing!!!
Stayed 5 nights in Sep 2023
Response from RI on Sep 24, 2023
Thank you for taking the time to let us know about your recent stay with us.

2/10 Terrible

Kelnard

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The air in room sis not work
Stayed 3 nights in Sep 2023
Response from RI on Sep 24, 2023
Thank you for sharing about your recent stay with us.

10/10 Excellent

Ismail

Stayed 4 nights in Sep 2023
Response from RI on Oct 9, 2023
Thank you for staying with us at the Residence Inn Willowbrook.

10/10 Excellent

Marcy

Traveled with group
Liked: Amenities
Tracy and the Manager were the best!! We enjoyed our stay!! Will be back
Stayed 2 nights in Sep 2023
Response from RI on Sep 24, 2023
Thank you for sharing about your recent stay with us.

8/10 Good

wendy gibson

Liked: Amenities, property conditions & facilities
The location was convenient to stores and restaurants
Stayed 2 nights in Sep 2023
Response from RI on Sep 17, 2023
Thank you for staying with us.

8/10 Good

Rodney

Stayed 7 nights in Sep 2023
Response from RI on Sep 17, 2023
Thank you for staying with us.