Ratings based on 130 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
88% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Landover Md

Posted Jun 14, 2016
My stay was pretty nice except for some children running up and down the hallways about midnight on my Saturday night stay. The assistant general manager Miss Fluellen was excellent in assisting me in my stay. The hotel could stand an upgrade and some of the furniture appeared to be worn and stained
Comment from Hotel Management
Jun 23, 2016 by Abby, Hotel Management
Dear Kenneth, Thank you for staying with us here at Residence Inn Willowbrook. We truly appreciate you taking your time in sharing your feedback. Our team takes pride in ensuring that all our guests have a satisfactory stay with us; We are glad that Sharon was able to assist you with your service needs; We hope to see you again the next time your travels take you back to Houston-Willowbrook area.
4 out of 5
by Sonia

Posted Apr 12, 2016 on Hotels
Comment from Hotel Management
Jun 25, 2016 by Abby, Hotel Management
Dear Sonia, Thank you for taking a moment to rate our hotel; We appreciate you for choosing Residence Inn Willowbrook and we hope to see you again next time your travels take you back to the Houston-Willowbrook area. Kind Regards, Residence Inn Team
5 out of 5
by Marion from Dallas

Same Quality as Others. Satisfied.

Posted Apr 6, 2016 on Hotels
Although there was no tissue roll in the bathroom and he had to hold and unroll there were no other issues. Heater and ac worked great and here was no problem with he transition between the two. Staff was friendly and helpful with great personalities. I think there were kids above is because there was a lot of stomping going on. However we went the weekend of the NCAA games so of course there were probably more people than normal. There's TONS of restaurants nearby on FM1960 and there's a nice mall nearby with plenty of quality stores. We had some of the food from the Japanese restaurant in the adjoining parking lot and it was okay. It was nothing to get excited about. I got a plate to go. I wasn't too excited about parking as there wasn't much space for parking so I would suggest returning early if you want a pretty good park. The workout facility has an elliptical and two treadmills but it was enough for me to get a sufficient workout. The indoor pool is nice so that's something to look forward to. My husband enjoyed the breakfast and the pool so he was pretty satisfied with that. I live in Dallas and normally go to the Marriott Residence Inn there so I chose this hotel because I was familiar with the quality and was satisfied with our stay.
Comment from Hotel Management
Jun 11, 2016 by Abby, Hotel Management
Dear Marion, Thank you so much for taking your time to share your feedback. I apologize regarding the amenity short coming you encountered during your stay. We truly appreciate your comments; Your feedback is valuable to our team to focus and improve on the areas of opportunities that will help us be more successful as a team. We are delighted to hear that despite the missing amenity, you and your husband enjoyed your stay and the available local amenities. We hope to be of better service to you again the next time your travels take you back to the Houston/Willowbrook area. Kind Regards, Residence Inn Team
5 out of 5
by Muhammad

Posted Apr 5, 2016 on Hotels
Comment from Hotel Management
Jun 11, 2016 by Abby, Hotel Management
Dear Muhammad, Thank you for your generous review. We are delighted to be of service to you during your most recent stay here at Residence Inn Willowbrook. We hope to see you again the next time your travels take you back to Houston WIllowbrook area. Kind Regards, Residence Inn Team
5 out of 5
by Twanne

Posted Mar 28, 2016 on Hotels
Comment from Hotel Management
Jun 4, 2016 by Abby, Hotel Management
Dear Twanne, Thank you kindly for your great review. Our team takes pride everyday to ensure that each guest has a good memorable stay here with us at Residence Inn Willowbrook. Kind Regards, Residence Inn Team
5 out of 5
by Jeff from Tulsa

Great staff and hotel

Posted Mar 18, 2016 on Hotels
This hotel is great. The staff is even better. Always eager to serve in any way. I would highly recommend this hotel to anyone staying here for business or pleasure
Comment from Hotel Management
May 21, 2016 by Abby, Hotel Management
Dear Jeff, Thank you so much for your kind words! We are delighted to hear that you enjoyed your stay here with us. Our team takes pride in ensuring that all our guests have a delightful stay whenever their travels take them to Houston and to our hotel. We look forward to be of service to you next time your travel takes you back into our neighborhood. Have a great week! Kind Regards, Abby
2 out of 5
by A verified traveler from H

Posted Mar 7, 2016
Breakfast staff Anita was very rude and disrespectful to our kids
Comment from Hotel Management
Apr 1, 2016 by Abby, Hotel Management
Dear Dee, Thank you for taking your time in giving us your feedback from your March stay here at the Residence Inn Willowbrook. I apologize that we did not meet all your expectations. We truly appreciate your feedback and we hope to be of better service the next time your visit takes you back to the Willowbrook area. Kind Regards, Abigail Olajay General Manager
4 out of 5
by Tim from Bloomington ,In

Posted Feb 22, 2016 on Hotels
You Need the Golf Channel
5 out of 5
by reshonda

This traveler left a rating score only Posted Feb 17, 2016 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 7, 2016 on Hotels