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Reviews of Residence Inn by Marriott Houston Willowbrook

3 out of 5
Residence Inn by Marriott Houston Willowbrook
7311 W Greens Rd, Houston, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 286 out of 501 reviews" "
Rating 8 - Good. 122 out of 501 reviews" "
Rating 6 - Okay. 42 out of 501 reviews" "
Rating 4 - Poor. 24 out of 501 reviews" "
Rating 2 - Terrible. 27 out of 501 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Arielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Front Desk Staff was Amazing and Friendly! Would Definitely Stay Again
Stayed 1 night in Apr 2024

10/10 Excellent

Koisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was immaculately cleaned! We got the 2br suite with the fireplace and what a quiet safe and comfortable space to vacation! Kitchen was stocked! The housekeepers were amazing! Front desk SHE ROCKS SOOOO MUCH SHE WAS HELPFUL CARING AND COMPASSIONATE! Will book again and again and again! The Residence always gets it right!
Stayed 2 nights in Mar 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

MarTesscia

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This Residence Inn is not like others we stayed at usually with the 2 bedroom the kitchen is a full kitchen this property didnt come with a stove. I was told one has to be requested as they only have 3 for the 2 bdrms.. Will not return!
Stayed 4 nights in Mar 2024

10/10 Excellent

Ana

Stayed 2 nights in Mar 2024

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Diego

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I slept easy in a very quit place
Stayed 4 nights in Mar 2024

4/10 Poor

Bryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The first 2 nights the smoke/fire alarm was going off due to being faulty so unfortunately 2 nights of minimal sleep but i understand certain things are out of peoples control.
Stayed 3 nights in Mar 2024

8/10 Good

Jubil, Milpitas

Stayed 4 nights in Feb 2024

10/10 Excellent

Shaunta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is awesome! The continental breakfast was good , great location , and spacious rooms.
Stayed 1 night in Jan 2024

10/10 Excellent

Jhade

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful.
Stayed 3 nights in Dec 2023

4/10 Poor

Nathan

Stayed 1 night in Feb 2024

10/10 Excellent

Avery

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Yvette, Chicago

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed overnight for a quick family visit. We got a 2 bedroom suite and it was the perfect size and very comfortable for the amount of people with who we were traveling. The room we stayed in could use a small tuneup. The toilet paper holder was lose and fell off the wall, the doors could use a good scrub and fresh paint but overall it was clean, the staff was friendly, the bed was comfy, shower was great, breakfast was perfect and I would definitely return again.
Stayed 1 night in Feb 2024

2/10 Terrible

Kolu K

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This was one of the worse hotels I have stayed. Outdated and dirty but the staff was really nice.
Stayed 3 nights in Jan 2024

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Terence

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet relaxing environment. Close to highways, shopping, many restaurants and yet still very laid back. I would definitely stay here again.
Stayed 4 nights in Jan 2024

8/10 Good

Braden

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Reynaldo

Stayed 1 night in Jan 2024

10/10 Excellent

Karissa

Traveled with family
Liked: Amenities, property conditions & facilities
Staff was great, room was clean, breakfast was delcious!
Stayed 2 nights in Jan 2024

10/10 Excellent

Shaunta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Sharon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Efrain Lemus

Stayed 9 nights in Dec 2023

10/10 Excellent

ISABELLA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Tammy A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Latisha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed in a two bedroom suite on the third floor. The room was absolutely amazing. I enjoyed the two bathrooms two bedrooms, as well as the sofa sleeper. The kitchen was amazing and fully stocked.
Stayed 1 night in Dec 2023

10/10 Excellent

Sequanya

Liked: Cleanliness, staff & service, property conditions & facilities
Tracy was great.
Stayed 3 nights in Dec 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

rosa g

Liked: Cleanliness, amenities

10/10 Excellent

Al

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place

10/10 Excellent

cynthia

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

LATRICE, Baytown

Liked: Cleanliness, staff & service, property conditions & facilities
I love it all. Convenience. Shopping. Dining.
Stayed 2 nights in Dec 2023

10/10 Excellent

Renee

Liked: Cleanliness
Stayed 3 nights in Nov 2023

10/10 Excellent

Don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. A little noisy if your room is closer to the main road.
Stayed 3 nights in Nov 2023
Response from RI on Nov 24, 2023
Thank you for taking the time to let us know about your recent stay with us.

2/10 Terrible

Hera

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst place ever
Stayed 2 nights in Nov 2023
Response from RI on Nov 18, 2023
Thank you for taking the time to share your recent stay with us.

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from RI on Nov 13, 2023
Thank you for taking the time to let us know about your recent stay with us.

8/10 Good

Alejandro

Business traveler
Liked: Staff & service, room comfort
Stayed 3 nights in Nov 2023
Response from RI on Nov 13, 2023
Thank you for taking the time to let us know about your recent stay with us.

4/10 Poor

Pat

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Less than cleanliness I expected from marriott_night manager rude and lazy .coulnt be bothered to help light firpit..pool and gym was great & well maintained . Morning desk check friendly and helpfu.
Stayed 3 nights in Nov 2023
Response from RI on Nov 13, 2023
Thank you for taking the time to let us know about your recent stay with us.

10/10 Excellent

Naadira

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and the staff was amazing!
Stayed 4 nights in Oct 2023
Response from RI on Nov 13, 2023
Thank you for taking the time to let us know about your recent stay with us.

10/10 Excellent

Shane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from RI on Nov 13, 2023
Thank you for taking the time to let us know about your recent stay with us.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent in every way! Great breakfast options, clean and well organized A
Stayed 2 nights in Oct 2023
Response from RI on Nov 13, 2023
Thank you for taking the time to let us know about your recent stay with us.

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from RI on Nov 13, 2023
Thank you for taking the time to let us know about your recent stay with us.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Parking and Incidentals
Everything was fine, but I didnt like how the deposit was $50 a night for incidentals for 3 nights. Then the next day charged me $40 for parking and I thought that would be taken out of the incidentals but it wasn't.
Stayed 3 nights in Oct 2023
Response from RI on Nov 13, 2023
Thank you for taking the time to let us know about your recent stay with us.

10/10 Excellent

Somourn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well kept and staff is super friendly. Only thing that sucks is you have to pay for parking.
Stayed 2 nights in Oct 2023
Response from RI on Nov 13, 2023
Thank you for taking the time to let us know about your recent stay with us.

10/10 Excellent

Tyree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and friendly welcoming staff very attentive and room was very nice
Stayed 3 nights in Oct 2023
Response from RI on Nov 13, 2023
Thank you for taking the time to let us know about your recent stay with us.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from RI on Nov 13, 2023
Thank you for taking the time to let us know about your recent stay with us.

8/10 Good

Zbigniew

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Ri on Oct 9, 2023
Thank you for staying with us at the Residence Inn Willowbrook.

6/10 Okay

Osamah

Traveled with family and small children, Business traveler
Good
Stayed 2 nights in Oct 2023
Response from RI on Oct 9, 2023
Thank you for staying with us at the Residence Inn Willowbrook.

4/10 Poor

Kyle Jeffrey

Disliked: Cleanliness
Stayed 2 nights in Sep 2023
Response from RI on Oct 9, 2023
Thank you for staying with us at the Residence Inn Willowbrook.