Carpet in rooms and halls need a through cleaning. The bed frame had sharp metal edges sticking out. The room smelled as though it had a recent spicy meal cooked in it. Used much lysol.
Comment from Hotel Management
Feb 24, 2017 by Joseph Sherfield General Manager, Hotel Management
Thank you for choosing to stay with the Residence Inn Willowbrook during your trip to Houston. My name is Joseph Sherfield and I am the new General Manager of this hotel. We certainly appreciate your time share about your recent stay at our location. We are deeply committed to providing outstanding service and quality accommodations. However, we do understand that we have failed in this instance and appreciate you bringing this to our attention.
Please accept our apologies for the condition of our hotel during your stay. I understand your frustration and disappointment with the quality of our accommodations and agree that certain aspects of the facility are in need of attention and renewal.
Moving forward, we will strive to continually improve our product in every way we can. More importantly, the level and quality of our customer care will be what you have come to expect from the Marriott family of hotels.
Upon your next visit to Houston, we hope you will consider staying with us here at the Residence Inn Willowbrook. We humbly request a chance to earn your business again.