Ratings based on 164 Verified Reviews

4.3 out of 5
83% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Allen, Texas

Nice affordable hotel

Posted Feb 22, 2017
Check-in was uneventful. All the staff I encountered where professional and friendly. The hotel manager ( I think that's who he was) was especially welcoming and nice. Breakfast was okay for the price you pay. The room was spacious and clean. I was overall satisfied with my stay and I will not mind staying here again.
Comment from Hotel Management
Feb 24, 2017 by Joseph Sherfield General Manager, Hotel Management
Thank you for taking time to share about your recent experience at our hotel. I am delighted to here that you enjoyed your stay. It most likely me the general manager that you encountered. Polite and handsome gentleman, that would be me hopefully. I glad to here that you were satisfied with your stay and we look for to welcoming you back to your home.
3 out of 5
by A verified traveler from Texas

Not the best Marriott

Posted Feb 21, 2017
Carpet in rooms and halls need a through cleaning. The bed frame had sharp metal edges sticking out. The room smelled as though it had a recent spicy meal cooked in it. Used much lysol.
Comment from Hotel Management
Feb 24, 2017 by Joseph Sherfield General Manager, Hotel Management
Thank you for choosing to stay with the Residence Inn Willowbrook during your trip to Houston. My name is Joseph Sherfield and I am the new General Manager of this hotel. We certainly appreciate your time share about your recent stay at our location. We are deeply committed to providing outstanding service and quality accommodations. However, we do understand that we have failed in this instance and appreciate you bringing this to our attention. Please accept our apologies for the condition of our hotel during your stay. I understand your frustration and disappointment with the quality of our accommodations and agree that certain aspects of the facility are in need of attention and renewal. Moving forward, we will strive to continually improve our product in every way we can. More importantly, the level and quality of our customer care will be what you have come to expect from the Marriott family of hotels. Upon your next visit to Houston, we hope you will consider staying with us here at the Residence Inn Willowbrook. We humbly request a chance to earn your business again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 8, 2017
Great spacious rooms. Stayed there for the Super Bowl! Across from willowbrook mall.
Comment from Hotel Management
Feb 18, 2017 by Joseph Sherfield General Manager, Hotel Management
Thank you for choosing our hotel. We are delighted to here that you enjoyed your stay.
5 out of 5
by A verified traveler

My Stay!

Posted Dec 13, 2016 on Hotels
Overall Great!! Sofa Bed Needs Updating!
Comment from Hotel Management
Jan 21, 2017 by General Manager, Hotel Management
Dear valued guest, Thank you for taking time to share comments about your recent stay at our hotel. I am delighted to hear that you enjoyed our stay. I will share your comments with the staff. We hope to see you again. Sincerely, Joseph Sherfield General Manager
4 out of 5
by A verified traveler

Just ok stay

Posted Nov 13, 2016 on Hotels
Not so good
Comment from Hotel Management
Dec 7, 2016 by General Manager, Hotel Management
Thank you for taking the time to rate our hotel and we hope to see you again.
3 out of 5
by A verified traveler

Posted Nov 12, 2016 on Hotels
Comment from Hotel Management
Dec 7, 2016 by General Manager, Hotel Management
Thank you for taking the time to rate our hotel and we hope to see you again.
2 out of 5
by A verified traveler from US

Hotel smells like rotten eggs, and room was dirty.

Posted Nov 4, 2016
Pros: The room layout was nice. The bed was comfortable.
Cons: The hallway to our room smelled terrible. Something like rotten eggs and a thoroughly used truck stop bathroom. The room itself (nonsmoking) smelled like cigarette smoke. The carpet was stained red, and all the furniture was ripped up.
Location: The location was nice because I was going to a concert near by.
5 out of 5
by A verified traveler

Posted Nov 1, 2016 on Hotels
The staff was very very pleasant. Clean was very clean. Had everything we needed. We were there for a music festival and we were very close to the venue. Overall had a very nice stay.
5 out of 5
by A verified traveler

Wonderful place to stay for a get away.

Posted Oct 24, 2016 on Hotels
I really enjoyed the stay at this hotel it was my second visit but not my last, the room was very large and spacious. The location is central and across the street from the mall and several restaurants.
5 out of 5
by A verified traveler from willowbrook

awesome

Posted Oct 23, 2016 on Hotels
my stay was great David and kat where very helpful and pleasant