Ratings based on 224 Verified Reviews

4.4 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Let's go again

Posted Feb 3, 2017
Repeat guests over 50. Weekend. Love the sweet lady attending to the breakfast bar- great job! Side issue w another reservation charged, cancelled and getting refund was slightly challenging but their corporate office stepped in and resolved completely as soon as they were involved.
Comment from Hotel Management
Feb 13, 2017 by Diana, Hotel Management
Thank you for choosing our hotel for your visits to Downtown Houston! We love having repeat guests and are happy to be your hotel of choice for your trips to Houston. I'm sorry for the confusion with the cancelled reservation charges but am happy to hear we were able to get it resolved quickly. We look forward to seeing you again on your next trip to Houston!
4 out of 5
Recommended
for Everyone
by A verified traveler from Austin

Nice place, great location, expensive parking

Posted Dec 24, 2016
Pros: Nice people, pretty good breakfast included, nice facilities.
Cons: Finish construction on the property.
Location: Restaurants etc. on Main. Downtown circulator stop is just a block away.
This was as nice a Residence Inn as I've ever stayed in. The room was in perfect shape. Everything worked. The only parking option is a valet park garage. Things get busy in the mornings and it can take a little while to retrieve cars, but they do try. Overnight parking (which is probably pretty common for a hotel guest with a car) was almost 20% of the cost of our room, and we had a two-bedroom suite, so factor that into comparisons. (I suspect most other downtown hotels have expensive parking of course.)
Comment from Hotel Management
Dec 31, 2016 by Diana, Hotel Management
Thank you for taking time to share about your experience with us! We are happy to hear you were able to join us for our complimentary breakfast and relax in your spacious two bedroom suite. Our team looks forward to welcoming you back when your travel brings you back to Houston!
3 out of 5
by A verified traveler

Posted Nov 25, 2016 on Hotels
Comment from Hotel Management
Dec 1, 2016 by General Manager, Hotel Management
We appreciate your feedback regarding your recent stay with us. If there is anything we could have done to make your stay more enjoyable, please let us know. Thank you again for your review and we hope to have the opportunity to welcome you back on your next visit to Houston!
5 out of 5
by A verified traveler

Posted Nov 21, 2016 on Hotels
Comment from Hotel Management
Dec 1, 2016 by General Manager, Hotel Management
Thank you for sharing about your stay! We are thrilled to hear you enjoyed your visit with us and look forward to seeing you again!
3 out of 5
by A verified traveler

Construction Zone

Posted Nov 20, 2016 on Hotels
We choose to stay here due to its proximity to the U of H because we were attending the preview weekend. Unfortunately, we were not able to partake of breakfast because it is not served until 7:30 on Saturdays. Luckily Starbucks was open.
Comment from Hotel Management
Dec 1, 2016 by General Manager, Hotel Management
Thank you for choosing our property for your preview weekend at the University of Houston! I hope you enjoyed your visit of the campus and we hope to see you again on your next visit!
5 out of 5
by A verified traveler from Downtown Houston

Hidden Jewel

Posted Nov 19, 2016 on Hotels
One of best hotel stays
Comment from Hotel Management
Dec 31, 2016 by General Manager, Hotel Management
Thank you for taking time to review your stay with us! We are thrilled to hear you enjoyed your stay with us and hope to see you again soon!
4 out of 5
by A verified traveler

Convenient location

Posted Nov 7, 2016 on Hotels
Great staff .very friendly and helpful.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 5, 2016 on Hotels
5 out of 5
by A verified traveler

Paid Parking a small inconvenience

Posted Oct 24, 2016 on Hotels
This hotel has a very good buffet for breakfast and the most honest and sincere people working for them that you can imagine. They take good care of you and ensure you get all you want to eat or drink. Cannot thank them enough for how she put in the best atmosphere for the customers to eat in.
Comment from Hotel Management
Oct 27, 2016 by General Manager, Hotel Management
Thank you for sharing about your stay at our property! We are thrilled to hear you were able to join us for our complimentary breakfast and our team was able to take wonderful care of you. We look forward to your next visit to Houston and enjoying your company at our breakfast!
5 out of 5
by A verified traveler

Posted Sep 18, 2016 on Hotels
had no problems what so ever I will return back. staff was amazing !
Comment from Hotel Management
Sep 27, 2016 by General Manager, Hotel Management
Thank you for your comments! We are thrilled to hear you enjoyed your stay and our team looks forward to seeing you again soon!