Exceeded My Expectations!
Posted Dec 14, 2016
This was my first time booking a room with Residence Inn. I was attending a work-related training seminar on Park Row, so I did a Google search of nearby hotels, and selected this hotel based on proximity, reviews, and price. When I arrived to check-in, I was immediately greeted with a genuine warm welcome and check-in was quick and accurate. I was extended an invite to attend a hotel happy hour social later that evening, with complementary wine, beer, soft drinks, chili and sandwiches. I noticed the rest of the hotel staff as being well groomed, friendly and professional. The room I selected was their "standard" room. The room was not even close to what I would call "standard"...It was more like a mini-suite, with modern furnishings and comfort. The king bed was tucked back in a corner alcove, making if feel like there were two living areas. The room smelled fresh and clean and not one speck of dust. A lavish breakfast is served each day, like what you might find at a restaurant. My overall experience immensely surpassed my expectations. I will make every effort to look for a Residence Inn on my future travels, and have already recommended it to my work colleagues and family. A++
Comment from Hotel Management
Dec 14, 2016 by Erica, Director of Sales , Hotel Management
Thank you so much for taking time out of your busy schedule to give us this feedback! We will defiantly give kudos to our staff for such a great job!!