DISGUSTING DUMP WITH HOSTILE STAFF!!!!
Posted Jul 10, 2016
The hotel pretends it's a Ramada, with pictures, room key, credit card charge, and wifi... I believe it was a ramada a VERY long time ago! No signage on the building the outside is run down dilapidated and dirty.
The front lobby actually looks nice like the pictures, but do not let that fool you. Upon checking in and getting on the elevator there was no AC in the elevators or hallway to the rooms, and this is mid July in Houston so I am sweating just walking to my room on the 4th floor.. Walking down the hallway was like walking into a horror film, hallway lights flickering as you walked down what appeared to be a completely deserted hotel.
Once in the room it looked okay, but it was old, very cheaply done repairs throughout room. So I leave my bags and come back 5 hours later with my husband. We discover the light is not functioning in the bathroom, and there are no less then 6-7 cockroaches on the wall near the broken light and sink. Being completely disgusted we called down to get a refund.
The manager who refuses to give her name became hostile with us and at one point slapped the phone from my husbands hand to the floor and threatened to pepper spray him....All because we wanted a refund. She said call tomorrow, that was a bold face lie. After speaking with Expedia and two days of myself and them calling they finally were able to get the front desk to answer. She refused again to give her name to Expedia, and refused a refund since we didn't notice the