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Reviews of Romana Hotel

2 out of 5
Romana Hotel
6885 Southwest Freeway, Houston, TX

Reviews

4.0
Rating 10 - Excellent. 38 out of 387 reviews" "
Rating 8 - Good. 31 out of 387 reviews" "
Rating 6 - Okay. 39 out of 387 reviews" "
Rating 4 - Poor. 48 out of 387 reviews" "
Rating 2 - Terrible. 231 out of 387 reviews" "

4.2/10

Cleanliness

4.6/10

Staff & service

3.4/10

Amenities

3.8/10

Property conditions & facilities

3.8/10

Eco-friendliness

Reviews

2/10 Terrible

Trena

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was blood on the sheets and the hotel has bed bugs. Upon speaking to the man at the front desk he tells us what did we expect and we will not be getting our money back
Stayed 2 nights in Mar 2024

2/10 Terrible

Juan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Website does not match description. Entire building reeked of cigarettes smell. Stains on wall and ceiling. Toilet did not flush. Overall bad. Waiting for my refund as front desk accepted to refund all expenses back.
Stayed 1 night in Mar 2024

2/10 Terrible

jorge, Burnet

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible
Stayed 1 night in Mar 2024

2/10 Terrible

Sarai

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Md Hossain

Business traveler, Traveled with family
Disliked: Amenities
Cockroaches, dirty, broken commode seat.
Stayed 3 nights in Jan 2024

2/10 Terrible

Young

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A terrible experience
Too many cockroaches. Only hot water. I could not take a shower.
Stayed 1 night in Dec 2023

2/10 Terrible

Byron

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again. WARNING
Bed bugs. Roaches. Smoke smell. Water coming out the the ceiling. Mold.
Stayed 3 nights in Dec 2023

6/10 Okay

Lekan

Liked: Staff & service
Cleanliness
Average
Stayed 3 nights in Dec 2023

2/10 Terrible

Mouhcine, Houston

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

2/10 Terrible

Adham

Stayed 1 night in Dec 2023

2/10 Terrible

sidrac

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There are shacks in 3rd world countries better than this place. Still waiting on my deposit.
Stayed 1 night in Nov 2023

2/10 Terrible

Dayana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

10/10 Excellent

Bao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Jose

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff wasn’t very nice the 4 days of my stay I didn’t get room service there was roches on the fridge the sheets were stained
Stayed 4 nights in Sep 2023

2/10 Terrible

roman

Disliked: Cleanliness, staff & service, property conditions & facilities
Nur Für einen Notfall zum Übernachten gut
Leider nicht zu Empfehlen
Stayed 4 nights in Sep 2023

2/10 Terrible

Tyler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a total and complete rip off. Stay far far far away from this place if possible at all. They have so many hidden fees for standard accommodations that it is insane, there are bugs all over the place and they placed me in a room with a wet floor that had obviously just had treatment completed possibly minutes before arrival. The lights were damaged and broken, in some cases the cables had been cut. Furniture damaged and filthy, sheets had burn holes in them, smoke detectors ripped out (which is probably why they STOLE my $40 “damage deposit”) the only good thing about this place was the one manager who helped find a room suitable at least to take a nap in. The mini fridge was filthy, remote was damaged and missing components, toilets moved if you sat on them. The carpets were a freaking mess, STAY AWAY!!!!!!

2/10 Terrible

E

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel needs to be condemned
We’ll to start everything they said they stand for online is a lie the building needs to be condemned it’s filthy ; roach ridden , homeless sleeping at the entrance to office smoking pot ( marijuana) the grounds of the hotel is covered with trash blowing in the wind the lobby doors open 24 hours a day wind blowing trash , grass, leaves etc into the lobby, the elevator the only one out of two that works is filthy with trash and pot roaches ( marijuana butts) on elevator deck, no service I never saw a cleaning service cart. No fresh towels etc. The room was filthy with food debris on floor behind furniture, pills on and under furniture, the shower head coming out of the wall was just barely hanging, the carpet in the hallways looked like a crime scene. I could go on and on. I worked in the hotel industry for a long time stayed at a lot of places everything they said to describe their hotel about having services in rooms for meetings, etc. was all a lie everything that they described was a complete lie. I am surprised that the fire marshal and the health department have not close this building down. They ask for a $40 cleaning deposit I mean what good with that dude they could keep it and see you trashed the room but the room is already trashed. Then again the Proprietors Dr., Alfa,, Romeo’s Mercedes and Can-Am motorcycles, but the hotel is a ghetto.
Stayed 6 nights in Sep 2023

10/10 Excellent

Fareed Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most trashy hotel I have ever been to
Stayed 2 nights in Sep 2023

2/10 Terrible

Gaston, Denver

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Really bad service, I had a reservation confirm but when I arrived to the property they simply communicated that all rooms were taken and there is nothing the can do. So even with a confirm reservation does not guarantee your stay. Great service 😒
Stayed 1 night in Sep 2023

2/10 Terrible

Oscar

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

2/10 Terrible

Destiny

Disliked: Cleanliness, property conditions & facilities
I like how cheap it was
Stayed 3 nights in Aug 2023

2/10 Terrible

Stephanie

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DISGUSTING. Roaches in the sheets. Pee stains everywhere. Someone else's POOP was STILL IN THE TOILET.
Stayed 1 night in Aug 2023

2/10 Terrible

Hanif

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing to like. Indoor Air conditioner was not cooling properly, temp didn't go below 80 degree, ceiling fan run but barely feel the air flow. Bed sheets and comforter were dirty and had burn holes and notified the maintenance guy at the time of check in. Small and medium size bugs were present. Took photos and video.
Stayed 1 night in Aug 2023

2/10 Terrible

Tameka

Stayed 3 nights in Aug 2023

10/10 Excellent

Jeneba

Liked: Cleanliness, property conditions & facilities
I enjoy the place
Stayed 4 nights in Aug 2023

2/10 Terrible

Jazzmine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roach infested
Stayed 3 nights in Aug 2023

2/10 Terrible

Rafael

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst place ever
Stayed 1 night in Aug 2023

10/10 Excellent

Phyllis

Stayed 1 night in Aug 2023

10/10 Excellent

Alex

Business traveler
Liked: Property conditions & facilities
Avi and the administrative staff were helpful and professional. They explained all fees, and smiled, while answering all of my questions, to my satisfaction. I'll definitely stay here, again, on future trips.
Stayed 3 nights in Aug 2023

2/10 Terrible

ivonne

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cockroaches ,lamps and remote tv. Did not work. No phone. Rude service
Stayed 1 night in Aug 2023

2/10 Terrible

Juliana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
TERRIBLE
Front desk clerk. Was terrible. Lobby was hot elevator was hot 7th floor was ugly looking room was infested with bugs and roaches Reminded me of jeffrey dahmer’s apartment complex looked run down early 90s type
Stayed 3 nights in Jul 2023

2/10 Terrible

Biniam

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never again
Stayed 5 nights in Jul 2023

2/10 Terrible

Jerome

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
When I first arrived at the property, the parking lot was filthy, that was a pool on the side that was filled with dirty green water, the lobby had a horrible smell…I couldn’t stay at this property and wouldn’t recommend it…
Stayed 2 nights in Jul 2023

2/10 Terrible

Charlette

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Why did they want a deposit for a room where nothing works or things are already broken tv do not work the phone that in the room doesn’t even have a cord hooked up to it the tv do not work it’s roaches crawling everywhere there’s a small round table in the room that is broken the door you have to slam shut missing light bulbs. Like this place is completely horrible and they are asking for a $40 deposit on top that like that’s crazy
Stayed 1 night in Jul 2023

2/10 Terrible

Miranda

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
No ac in the lobby and smells like weed out side
Stayed 3 nights in Jul 2023

6/10 Okay

Stephen

Stayed 1 night in Jul 2023

6/10 Okay

Edgar

Stayed 3 nights in Jul 2023

2/10 Terrible

Wali

Disliked: Cleanliness, property conditions & facilities
several kind of insects and cockroach in the room and on the bed. You cannot sleep because of these insects.
Stayed 3 nights in Jul 2023

2/10 Terrible

Anatolii

Business traveler
Stayed 4 nights in Jul 2023

2/10 Terrible

glenda

Traveled with family
Disliked: Cleanliness, staff & service
Property is disgusting.. would not recommend! We left immediately
Stayed 1 night in Jul 2023

10/10 Excellent

Benjamin

Very clean and polite staff
Stayed 1 night in Jul 2023

6/10 Okay

THANG

Stayed 3 nights in Jul 2023

2/10 Terrible

Michael

Disliked: Cleanliness, property conditions & facilities
Had to switch rooms 3x
Stayed 1 night in Jun 2023

2/10 Terrible

Pascual

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Extremely dirty unsafe infestation of roaches. I choose not to stay for my safety and the safety of my family and now they are refusing to give me a refund.
Stayed 4 nights in Jun 2023

4/10 Poor

Odiatu, Katy

Disliked: Cleanliness, staff & service, property conditions & facilities
Well short of words. Stay at your own risk.

4/10 Poor

Derrick

Business traveler
Liked: Staff & service
Actually didn’t enjoy my stay at all. The lobby is hella hot for no reason, there is no on site laundry room, & the area has nothing to really offer
Stayed 2 nights in Jun 2023

2/10 Terrible

NASSER

Disliked: Staff & service, property conditions & facilities
Took $20.00 worth food - NO fridge/micro - flying gnats all over made life challenging. Nit here!
Stayed 3 nights in Jun 2023

2/10 Terrible

Annemarie

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible stay
Stayed 7 nights in May 2023

6/10 Okay

Chelse

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
The room was very dirty, the fridge smell horrible the carpets were dirty. The towels smell was horrible
Stayed 1 night in May 2023