Ratings based on 454 Verified Reviews

4.4 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Austin, TX

Posted Dec 30, 2016
The restaurant is just as great as the hotel.
Comment from Hotel Management
Jan 3, 2017 by RSH, Hotel Management
Dear V. Greetings from Houston and thank you for your review. As you discovered, any visit at a Royal Sonesta hotel should include a dining experience and we are elated to read that you were so impressed with your meal at ARA. We have shared your comments with the culinary team and on behalf of all of us on property, we invite you to plan a return visit soon. Warm Regards, Royal Sonesta Houston
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Nice hotel, great location

Posted Dec 30, 2016
Everything was OK, except the A/C wasn't cooling as it should. It felt warm during our last night there. Mentioned to the staff on our way out. Otherwise a great experience.
Comment from Hotel Management
Jan 3, 2017 by RSH, Hotel Management
Dear Gabe, It was a pleasure to welcome you to Houston and a treat to find your review. We apologize for any troubles had in cooling your room and thank you for bringing this to our attention both within your feedback, and as you departed. Please know that we have a full team of Engineers and we are always happy to do what we can to ensure our guests can rest in comfort. Should anything ever be of concern on a future visit, we invite you to let us know so that we can have the matter fixed at a time that would be convenient for you, or see if a room change can be offered. We thank you for your understanding and we hope that you will be able to join us again in the months ahead. Warm Regards, Royal Sonesta Houston
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place!

Posted Dec 23, 2016
It was a great stay and close to all the shopping.
Comment from Hotel Management
Dec 26, 2016 by RSH, Hotel Management
Dear Guest, Our central location so close to the Galleria Shopping Mall becomes very useful during this time of year and we are delighted to find that our address served you so well. We thank you for sharing your wonderful review and we hope you can come join us again one day soon. Warm Regards, Royal Sonesta Houston
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Posted Dec 22, 2016
One night hotel for shopping. Very good room, clean and well decorated. Recommended. Good location for shopping at the Gallery.
Comment from Hotel Management
Dec 22, 2016 by RSH, Hotel Management
Dear Charles, It was a delight to host you and hope your shopping adventure was a great success. We appreciate your wonderful review and invite you to come visit again one day soon. Warm Regards, Royal Sonesta Houston
2 out of 5
by A verified traveler

I will never go back

Posted Dec 22, 2016
Pros: Some of the Staff were friendly
Cons: Room condition , pool and gym
Location: Galaria mall , nice shopping and food
Well , I been Marriot member for years . I want it to give this hotel a try base on the reviews . When we walked in the hotel the staff were ok . The bill man waited for my husband to get the bags out of the car ! Ok we didn't say anything we walked in and one staff member apologize for not helping with the bags . We went into the room and the entire room smelled like marijuana !!! I told the bill man what's this smell . He said oh yeh we had people in the hotel smoking and the police were here ! I refused to stay in that floor . They moved me to another floor the room was smal , old ! They charged us over $1800 and they released the funds after 3 weeks from my visit . Will never trust them with CC . The pool is a jock . My bathtub almost in the size of that pool !
Comment from Hotel Management
Dec 26, 2016 by RSH, Hotel Management
Dear ama, At Royal Sonesta Houston we value guest feedback as it allows us to know what guests loved most about their stay and where there may be opportunity to further elevate the guest experience. Upon reading your review, it is evident that you were checked into a room which was not ready to welcome a guest and we apologize for this inconvenience. As you have highlighted, our hotel is a non-smoking hotel, and on the rare occasion that a guest should disregard that, a deep clean of that room would occur to include dry cleaning and carpet shampooing. Once again, this had not yet happened for the room you were initially greeted with and we apologize for the inconvenience as well as for any misunderstanding related to your incidental deposit, which is released upon departure, but can sometimes be delayed by the financial institution. We appreciate you sharing your added feedback and we hope that you will consider allowing us another opportunity to impress you on a future visit to Houston. Warm Regards, Royal Sonesta Houston
4 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio

Very close to the Galleria

Posted Dec 20, 2016
Pros: Clean and new. Quite posh.
Cons: Extended hours for dining and coffee.
Location: Located walking distance from the Galleria and a nice Starbucks. Close to NRG Stadium.
Great location, walking distance from the Galleria and easy drive to NRG Stadium.
Comment from Hotel Management
Dec 21, 2016 by HRM, Hotel Management
Dear Richard, Our Galleria location is hard to beat and we are thrilled that you enjoyed having so much at your doorstep. We appreciate your wonderful comments regarding the attention to detail of our Housekeeping team and we hope you will be able to join us again the months ahead. Warm Regards, Royal Sonesta Houston
5 out of 5
Recommended
for Everyone
by A verified traveler from New Orleans, LA

Great Hotel

Posted Dec 20, 2016
We stayed for a concert and some shopping. Hotel staff was great rooms were perfect.
Comment from Hotel Management
Dec 20, 2016 by HRM, Hotel Management
Dear Christina, It was a treat to welcome you for what sounds like a fantastic get-away and we thank you for sharing your review. We appreciate your wonderful comments and we hope you can join us again one day soon. Warm Regards, Royal Sonesta Houston
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Quality hotel near the Galleria

Posted Dec 17, 2016
Pros: Friendly staff, quality room, city view
Cons: Pillows too soft (zero support). Firmer choice would be appreciated.
Location: Houston Galleria about 4 blocks away. Easy access to Loop 610. Jollibee Restaurant and a Red Ribbon bakery about a 15 minute drive.
The staff were friendly, helpful & appeared to genuinely appreciate the guest. Comfortable room with all the basic amenities. The Concierge Lounge for breakfast was well appointed. Nothing lavish but provided a sound basic breakfast to start your day. Everything aspect of this hotel presents quality.
Comment from Hotel Management
Dec 19, 2016 by RSH, Hotel Management
Dear Johnny, Greetings from Houston and your friends at Royal Sonesta! It was a joy to host you and a delight to find your glowing review. We are thrilled that you enjoyed everything from the endless views to the hospitality of our staff and we thank you for sharing your comments. We apologize if the pillows were not to your liking and invite you to let us know of your preference for your next visit so that we can assure you have everything needed to feel perfectly at home. Once more, it was a pleasure to host you and we look forward to your return. Warm Regards, Royal Sonesta Houston
5 out of 5
Recommended
for Everyone
by A verified traveler from Sayreville, NJ

Great Staff, Great Ambiance, Awesome Experience!

Posted Dec 14, 2016
Pros: The rooms, the gym
Location: In walking distance of the Galleria and shops
I can not say enough about this hotel. The entire staff was great. Love the décor, the gym, the robe, the slippers. I was just blown away. This will be my hotel going forward.
Comment from Hotel Management
Dec 14, 2016 by RSH, Hotel Management
Dear Eldonie, Your review makes our team beam with pride and we thank you for sharing such wonderful comments. It was a delight to welcome you and we look forward to being your home-away-from-home for future visits to Houston. Warm Regards, Royal Sonesta Houston
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 13, 2016
It was a good experience. 5 star hotel. ***************************************************************************************
Comment from Hotel Management
Dec 14, 2016 by RSH, Hotel Management
Greetings, We appreciate the many stars and we are thrilled that you enjoyed your visit. We look forward to you making yourself at home with us again one day soon. Warm Regards, Royal Sonesta Houston