Ratings based on 1,432 Verified Reviews

4.4 out of 5
88% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from CT

Lovely stay in a place with good staff

Posted Jun 1, 2017
Pros: See notes above.
Cons: Allow guests at breakfast buffet to substitute Eggs Benedict. But don't charge a customer $14,00 for them. 5 bucks would be more reasonable.
Location: Galleria is close. But you can get downtown in hardly no time, getting on 610, and onto 59 North.
From check-in to departure, the staff was very friendly. Valet parking was nice. Room with a view of the Galleria on the top floor (23rd). Housekeeping was very attentive with extra towels, etc. Good room safe. Glad to have a refrigerator in the room. Coffeemaker was also nice to have. Breakfast buffet was quite good. The scrambled eggs were some of the best I have ever eaten!! Plenty of choices, including meats, fruit and pastries. The cubed breakfast potatoes were dry. Maybe some crispy hash browns would be a better offering. Coffee and juice were good. For some reason, the TV in the room seemed to be sharper than others I've watched in hotels. Good job from whomever made that choice. Nice to get Houston Chronicle, NY Times and USA Today as newspaper choices. I read them all.
Comment from Hotel Management
Jun 5, 2017 by RSH, Hotel Management
Dear Dave, While our location is envied by many, we know it’s the gracious hospitality provided by our team which makes us stand apart and we thank you for sharing your comments. Our Housekeeping team was equally as pleased to learn that you valued their attention to detail and our culinary colleagues thank you for the feedback regarding breakfast. Once more, it was a pleasure to have you join us and we hope that you can visit again in the months and years ahead. Warm Regards, Royal Sonesta Houston
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antinio

Near heart of Galleria and Restaurants

Posted May 29, 2017
We had an amazing stay. Lounge and bar were perfect to relax. Room was impeccable. Room service was swift, perfect and hot! Staff was extremely friendly. We will be back! Plus easy access to Minute Maid park.
Comment from Hotel Management
May 30, 2017 by RSH, Hotel Management
Dear Dara, Amazing stays are what we strive to provide and we are thrilled to find that you felt so spoiled in your visit. We appreciate your wonderful comments and on behalf of all of us, we hope you can join us again one day soon. Warm Regards, Royal Sonesta Houston
4 out of 5
Recommended
for Everyone
by A verified traveler from R

Almost perfect but noisy!

Posted May 22, 2017
My only complaint is the walls are extremely thin so I could hear the conversation someone was having next door! Also people walking through the hallway was like they were in my room. Everything else was great! Just kind of annoyed I could hear the neighbors, I've never had this problem in a hotel before.
Comment from Hotel Management
May 22, 2017 by RSH, Hotel Management
Dear Nicky, Greetings from Houston and thank you for sharing your review. While we are delighted that your visit was one which was enjoyed, we regret to learn that of any outside noises that impacted what should be a serene escape. We thank you for not allowing this to dampen your spirits or your visit and we hope that we can welcome you again when you next find yourself back in the Galleria area of Houston. Warm Regards, Royal Sonesta Houston
5 out of 5
Recommended
for Business Travelers
by A verified traveler from CA

Convenient, comfortable, excellent staff

Posted May 21, 2017
Kudos to the hotel staff - always ready to help, and kindly mailed back the computer keyboard I left in my room. Good sized rooms, secure
Comment from Hotel Management
May 22, 2017 by RSH, Hotel Management
Dear Mary, Your kind words regarding the welcoming spirit of our Royal Sonesta colleagues are most appreciated and we are delighted to have reunited you with your left behind item. We hope we can plan on welcoming you again when your travels next bring you back to the great city of Houston. Warm Regards, Royal Sonesta Houston
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel

Posted May 17, 2017
Great beds and linens. Very very good food. Staff was very friendly.
Comment from Hotel Management
May 18, 2017 by RSH, Hotel Management
Dear kev w, Our Sonesta Beds often receive rave reviews and we are delighted they provided you with a great night’s sleep. We are equally as pleased that our Royal Sonesta colleagues made such a tremendous impression and we thank you for highlighting their efforts within your review. On behalf of all of us at the hotel, it was a joy to host you and we hope that we can soon do so again. Warm Regards, Royal Sonesta Houston
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Friendly staff. Central location. Clean rooms.

Posted May 17, 2017
I was extremely pleased. Check in was fast and the lady at check in was friendly. The room was very clean and it was a quiet environment (other than the white noise from I610 traffic), which was exactly what I was looking for. (This was my second stay at this hotel and I loved it. I only stayed one night and I neither ate at the restaurant nor used their facilities, other than parking. Worst thing is the $22 or so parking per night.
Comment from Hotel Management
May 18, 2017 by RSH, Hotel Management
Dear HTown Traveler, We thank you for the wonderful comments highlighting the efforts of our Housekeeping team, they were beaming with pride when we passed along your kind words. We hope when you next join us your visit will allow for a little more time to further explore the hotel and perhaps even join us for dinner or drinks in either Axis or ARA Restaurant. Until then. Warm Regards, Royal Sonesta Houston
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted May 16, 2017
Very nice accommodations, however I was disappointed that they did not offer parking for their guests. You have to pay to park.
Comment from Hotel Management
May 18, 2017 by RSH, Hotel Management
Dear Guest, Warm greetings from Houston and thank you for sharing your review. We are thrilled that our Royal Sonesta rooms made you feel so spoiled and we hope that ours is a hotel you will have the chance to return to for years to come. We appreciate your added comments regarding parking, and we hope you found that we offer both self-park and valet options at rates that are comparable to other hotels in the area. We thank you once more and we look forward to you settling in again one day soon. Yours in Hospitality, Royal Sonesta Houston
5 out of 5
Recommended
for Everyone
by A verified traveler

College visits

Posted May 15, 2017
Great place- staff very friendly. Great location Will be back.
Comment from Hotel Management
May 18, 2017 by RSH, Hotel Management
Dear Guest, With so many fine universities and college campuses nearby, we have the pleasure of welcoming families like yours which are exploring options for soon to be college Freshmen. We are delighted that our hotel and location served you so well and we hope that there will be an opportunity for you to visit time and again over the four or five years ahead. Warm Regards, Royal Sonesta Houston
5 out of 5
Recommended
for Everyone
by A verified traveler from DC

nice hotel friendly staff

Posted May 14, 2017
stayed there for professional conference at the hotel. hotel & conference staff friendly & courteous. lovely modern decor. great room, great service
Comment from Hotel Management
May 18, 2017 by RSH, Hotel Management
Dear LL, It was a pleasure to welcome you and your fellow conference attendees and we are elated to find that the event was a great success. We thank you for taking the time to share your wonderful review and we hope to welcome you again in the weeks and months ahead. Warm Regards, Royal Sonesta Houston
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 10, 2017
The whole exoerience just made me feel at home. Next time I.come for business or leisure to Houston; the Hotel ROYAL SONESTA will be My place of lodging.
Comment from Hotel Management
May 12, 2017 by RSH, Hotel Management
Greetings, We are delighted to be your go-to destination and home-away-from-home for future visits to Houston and we thank you for taking the time to share your thoughtful review. It was a treat to have you join us and we look forward to the experience being repeated one day soon. Warm Regards, Royal Sonesta Houston